We booked a zip line tour through Sunset Tours. Unfortunately, due to travel issues, we were not able to make it to the hotel in time so we called to reschedule for a tour time later in the day. There is no mention on the website nor on the confirmation paperwork I have in hand of tours not being able to be rescheduled or if there are fees involved with the change of tour time. We were unable to reach anyone at Sunset Tours by phone or when we stopped by their office. The second day we had another tour scheduled with Sunset Tours and the guide 'attempted' to get us rescheduled, but I have serious doubts about that. I have asked for a refund of the tour but have not had a response about that as well. I do not recommend this tour company - there are MANY others to choose from.
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