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“Poor customer service”
Review of Sunset Tours

Sunset Tours
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Attraction details
Owner description: Sunset Tours provides amazing tours in Arenal, Costa Rica, since 1989. Enjoy daily adventures such as a volcano hike, relaxing hot springs, Cano Negro wildlife viewing, hanging bridges, canopy zip line and waterfall rappelling. We also can reserve private transfers all over Costa Rica, and custom tours. We look forward to providing authentic and memorable Costa Rican experiences. Now you can enjoy the new attraction, La Roca Canyoning.
Reviewed March 10, 2013

We booked a zip line tour through Sunset Tours. Unfortunately, due to travel issues, we were not able to make it to the hotel in time so we called to reschedule for a tour time later in the day. There is no mention on the website nor on the confirmation paperwork I have in hand of tours not being able to be rescheduled or if there are fees involved with the change of tour time. We were unable to reach anyone at Sunset Tours by phone or when we stopped by their office. The second day we had another tour scheduled with Sunset Tours and the guide 'attempted' to get us rescheduled, but I have serious doubts about that. I have asked for a refund of the tour but have not had a response about that as well. I do not recommend this tour company - there are MANY others to choose from.

2  Thank ChiLisa857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 - 52 of 121 reviews

Reviewed February 22, 2013

Jason from sunset tours gave us an outstanding naturalist view of the volcano and the rain forest in a two hour hike at the base of the volcano . He brought telescope and we saw toucan and monkeys and many other birds. His English was as wonderful as he was!

Thank Sussap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

My boyfriend and I went on the rappelling tour and had a blast. We loved every moment of it. The first rappel is the scariest because you're not really sure what you're doing. The instructors were very knowledgeable and made sure the safest precautions were taken before we did anything.

Everyone was so friendly. Fresh fruit and lunch were served after our adventure. It was delicious. We had chicken and rice with a watermelon and pineapple smoothie.

They also took pictures of you during your adventures which you can purchase for $25. it's alot of pictures so it's worth the price. You can also bring your own waterproof/shockproof camera and take your own pictures, but the pictures won't be as good as the ones they take.

Thank Anh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

We were the only 2 people on our tour! The guides were amazing! We had an in-depth safety lesson, then had a fantastic time! We could almost say that this was the most fun we had on our entire vacation! Totally worth the money and time. The photos (available for purchase) were great! Hats off to these young folks who showed us middle aged Americans a real good time!

Thank SandyNebraska_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

We booked the river rafting tour with Sunset Tours and our guide was Jason Mendez. He was an excellent, knowledgeable guide and a lot of fun! We had a great time floating, paddling, or hanging on the river. Jason showed us so many birds and wildlife that we wouldnt even have noticed without him. Especially he found a poison frog just be listening for the sound.

THen we went on a night hike and found lost of frogs, butterflies, and the rarest of sightings - a kinkajou!

Make sure you ask for Jason!

Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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