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“Great view ” 4 of 5 bubbles
Review of The Royal Corin Thermal Water Spa & Resort

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The Royal Corin Thermal Water Spa & Resort
Certificate of Excellence
Arlington
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great view ”
4 of 5 bubbles Reviewed March 19, 2014 via mobile

The hot springs and the view of the volcano are great. Our room was moldy due to the constant humidity. Nice spacious bathroom with great shower. Breakfast was good. The staff was good and helpful with suggestions for restaurants. Don't miss two for one happy hour at the top floor bar!

Stayed March 2014, traveled as a couple
Helpful?
Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,126 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (409)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Summit, New Jersey
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed March 19, 2014

When we reserved online for 3 nights and we asked for 2 adjoining rooms. We received several email correspondences confirming this. When we checked in and went to our room, the rooms were next door to each other, but there were no doors interior to connect. We were informed by the front desk the hotel does not have any rooms with interior doors that connect. Since we were traveling with children we told them that we would need to find another hotel. We showed them our email correspondence with their own reservation department and simply said we would be willing to pay for the first night since we would actually be staying one night, but we would expect to be refunded for the subsequent 2 since we would be checking out. The manager (who was never on site in the 16 hours we were at the hotel) wrote an email after we had checked out saying that adjoining to them meant next door to each other not connected with interior door and they would not refund our money. I understand that the language barrier can cause issues, but I think we were quite reasonable. We gave them notice immediately upon checkin that we would be leaving the next morning (so they could find another guest) and we of course paid the one night we stayed even though the rooms were not what we had been confirmed. Their response has been anything but reasonable.

Room Tip: Make sure you stay on high floor. Road and pool noise quite loud.
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  • Stayed March 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank FamilyNJTravel5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy C, Front Office Manager at The Royal Corin Thermal Water Spa & Resort, responded to this review, March 20, 2014
We are sorry very much about the situation with your reservation and the misunderstanding regarding the room type. We have checked all the information received and sent during the process of your reservation and have noticed that in no mail it is specified that we provided connecting rooms (Adjacent hotel rooms equipped with a door opening between them, in addition to the doors that open into the corridor or hallway). Due that you are travel with children we place your reservation in adjoining rooms (Hotel rooms which are next to each other but, unlike connecting rooms, have no common doors or passages) as you requested during the process of the online purchase of the rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 17, 2014

We stayed at the Royal Corin last week and found the hotel and its staff friendly and attentative. The property is well maintained, the rooms look directly at the vulcano and the variety of hot spring-fed pools is exceptional.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Moran923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly Springs, North Carolina
1 review
3 of 5 bubbles Reviewed March 17, 2014

(+)The amenities were great. The hotel was beautiful. The shower will the multiple shower heads was neat. The linens smelled great. Breakfast was delicious and free (-) The staff was less then friendly. We felt like we were bothering them, with the exception of the restaurant and spa staff. There was no warm welcome. The hot spring "spas" were less clean then other hotels with similar pools. The music in the restaurant was awful and was on a loop so we had to hear the same music for every meal. The bar/club on the top floor had a TV on and no music. The bartenders were all bored and on their phones. We ordered one meal from the bar - a pizza with homemade mozzarella cheese, basil and tomatoes. The cheese was yellow, there was no basil and it tasted frozen. When we asked where the basil was we were told it was in the sauce, they brought out basil with no apologies. I felt the expectation of a friendly and customer service environment does not come from management. Also, when the other hotels in the area were booked, this one had lots of vacancies. No wonder.

Room Tip: Ask for a room near the center or over the lobby for a better view of the volcano
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy C, Front Office Manager at The Royal Corin Thermal Water Spa & Resort, responded to this review, March 18, 2014
Dear Kelly S

Really we are sorry that the perception of our services has been negative, it is always our goal to offer a quality service and we are surprised by the attitude you mention of our collaborators.
However we will take the necessary measures for this situation is not repeated and that our dear guests have a pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

My husband and I recently stayed at the Royal Corin for 5 days. The location was amazing! The grounds were impeccably maintained and the pools were gorgeous. Our room had a stunning view of the grounds and Arenal Volcano. The room was clean, modern, and well sized. The bathroom had a really neat walk in shower with multiple nozzles (almost felt like a car wash for people!). Our bed was large, comfortable and the room temperature adjusted almost immediately when we bumped it up or down. We enjoyed the hot springs/pools daily as well as happy hour (6-8pm in the Lava Bar on the 5th floor every night). The staff was very friendly (except for a couple of bartenders who I'm sure had their reasons). The food at the hotel was very good as well. The only reason I give this hotel a 4 star instead of 5 however is because of the prices of food and drinks. $10 for a mixed drink with well liquor seems a bit pricey in my opinion, as does a cheeseburger for $17. To be fair, I think most hotels in the area were priced at this level, something I wish I had known when considering whether to book at an all inclusive and whether to get a rental car or not. Nevertheless, we enjoyed our stay. Also, one of the perks of it being a smaller boutique hotel was that we met wonderful people and had a great time socializing with them at the bar and the pool! While in La Fortuna, we did horseback riding with Alberto's Horses to the waterfall in La Fortuna, took the hanging bridges tour, hiked the trails around Arenal (paid the cab fare to ride up to Arenal- $15, and the the entrance fee of $10/person. You are given a map and the paths are well marked. We had a wonderful time and paid a substantial amount less than those that went on the guided tour that only went around part of the trail), and made a trip to Proyecto Asis, all activities I would recommend to anyone traveling to the La Fortuna area. We also had dinner at Benedictus Organics Steakhouse, it was amazing (I left a review on tripadvisor for them as well). Overall, we had a great time at the Royal Corin. If you're in La Fortuna and you choose to stay at the Hotel Royal Corin, you will not be disappointed!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JuliaAnn86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed March 14, 2014

We stayed here on our honeymoon. This was part of a 5 week trip through Central America. The location is simply amazing, with views across to the Arenal Volcano.

We had a junior suite which I could only describe as abject luxury. The bed was the most comfortable bed I have ever slept in. It was well over 6 feet wide, so was bigger than a Californian King. The room had an in-room Jacuzzi which was great.

The thermal pools were amazing, although it is very hot during the day so really only worth using late at night.

Breakfasts at the restaurant were great.

We had dinner which was excellent, steaks etc were cooked perfectly.

Staff were all very friendly and helpful.

If you are in the area for a while, I suggest renting a car, as taxis to and from the hotel are expensive and start to mount up when you go it more than a couple of times. There are some great sodas (local restaurants) in town if you want something more authentic and less catering to American package tourists.

The only negative about our room, (#401) was that the wifi didn't work, it simply did not extend that far, and we had to go outside on one of the balconies to get service. Not a major as we weren't there to use the internet, but likely annoying if you need connectivity.

The hotel is expensive by Costa Rican standards, but you would easily pay upwards of $400-500 USD a night for the same thing elsewhere.

If we ever make it back to Central America we would come back.

Room Tip: Rooms on the sides (the Junior suites) may have poor wifi connectivity.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank ASHM85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy C, Front Office Manager at The Royal Corin Thermal Water Spa & Resort, responded to this review, March 17, 2014
Dear Guest:

Thank you very much for your comments. We are pleased that your visit was enjoyable and you enjoyed all the amenities of our hotel. In behalf of all the staff at Royal Corin look forward to visiting in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

My husband and I spent a few days here in January. I have to say, this was my favorite place in Costa Rica.The hotel was lovely and staff was very friendly and helpful. Short drive to restaurants and main attractions. I would definetely stay here again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NolascoJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Corin Thermal Water Spa & Resort

Property: The Royal Corin Thermal Water Spa & Resort
Address: | 4.2 km towards the Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in La Fortuna de San Carlos
#3 Luxury Hotel in La Fortuna de San Carlos
#5 Spa Hotel in La Fortuna de San Carlos
#7 Romantic Hotel in La Fortuna de San Carlos
#9 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Corin Thermal Water Spa & Resort 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
Hotel Royal Corin Is the best answer if you are looking for a comfortable and luxurious destination in one of the most beautiful areas in Costa Rica. Located in La Fortuna, Costa Rica, we offer great service with accessible rates to enjoy Arenal Volcano, fun & entertainment. ... more   less 
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Also Known As:
Royal Corin Hotel
The Royal Corin Thermal Water Spa & Resort Costa Rica/Arenal Volcano National Park

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