First of all, the location is great, right in front of the volcano and just outside the small town of La Fortuna. The grounds and pools are lovely. My family and I also used the spa, and that was also top notch. Carolina, in particular, was a great massage therapist.
I had made a reservation for our March stay back in October. When I called a month ahead of our stay (in February), I was told thet never received it. They do their confirmations via fax and I confirmed its receipt at the time, but nonethless...So when I called to confirm we were not honored with the suite I has booked, but rather a room with a king, and a rollaway. There was also a package which included all meals, spa treatments and one excursion. I was told this package was totally SOLD OUT, even though it remained on their website. Instead, I was offered an abbreviated package in a SMALLER ROOM for MORE MONEY! Since their were no other options available in the area I went with it. I made absolute sure that the confirmed my reservation. Carolina, the (desk attendant. not massage therapist) handled all of this quite poorly and I demanded contact with a supervisor. Neither apologized for losing my reservation or for an y hardship.
The food at this hotel is TERRIBLE, they try to dress things up, but you can't create a silk purse from a sow's ear, plain and simple.
The bartenders at the pool bar were very slow and busy socializing with their friends.
There were never enough towels at the pool, and in fact we waited ONE HOUR for them one night. When I inquired as to where they were the attendant told me I shouls have used my robe from my room? Excuse me? I don't want to try myself off with the robe I used after I shower thank you. He just shrugged.
Lastly, the water from the pools gave both my boys severe ear infections. God knows what was growing in there.
- Official Description (provided by the hotel):
- Hotel Royal Corin Is the best answer if you are looking for a comfortable and luxurious destination in one of the most beautiful areas in Costa Rica. Located in La Fortuna, Costa Rica, we offer great service with accessible rates to enjoy Arenal Volcano, fun & entertainment. ... more less
- Reservation Options:
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- Also Known As:
- Royal Corin Hotel
- The Royal Corin Thermal Water Spa & Resort Costa Rica/Arenal Volcano National Park