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“Good location with lousy service” 3 of 5 bubbles
Review of The Royal Corin Thermal Water Spa & Resort

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The Royal Corin Thermal Water Spa & Resort
Certificate of Excellence
madison, nj
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good location with lousy service”
3 of 5 bubbles Reviewed November 18, 2012

Location was great, only a $7 cab to town. Rooms and grounds were very clean. Pools were wonderful. Service was very lacking. Not sure what all the other reviewers saw when rating service so highly, however EVERYONE we spoke with said same thing about not so good service. One other traveller made the following statement, "the service is reactive not proactive." I could not agree more. This was a consistent theme from bartenders to front desk to waiters. However, the one amazing stand out was the spa staff.
One night a bartender overcharged and then when I brought it up he "corrected" by overcharging another item. We paid bill and deducted difference from his tip. Was too tired to keep going through it.

Stayed November 2012, traveled as a couple
Helpful?
Thank sands2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cabo1974, Front Office Manager at The Royal Corin Thermal Water Spa & Resort, responded to this review, December 11, 2012
We really appreciate your comments, it is very important to know the feedback from our clients to improve in all the areas. One of the strong points of the hotel is the customer service and since the hotel open this has been the reason why many clients visit the hotel, we are sorry that you feel the opposite during your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,931 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (373)
Date | Rating
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English first
Kennett Square, Pennsylvania, United States
1 review
5 of 5 bubbles Reviewed November 14, 2012

The hotel was beautiful and the service was excellent. We stayed for our honeymoon for 3 nights and spent 2 full days relaxing by the pool and enjoying the view. We we not interested in doing any excursions just a relaxing time. (however there were many excursions offered if interested).This place was perfect! The pool and landscaping was beautiful. Our favorite part was the pina colada's...best we ever had! The restaurant food was very good and we would highly recommend this place for couples looking for a few days of relaxation!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut Creek, Florida
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 11, 2012

excellent hotel and staff! location is magnificent, highly recommend! plenty of outdoor activities for the nature lovers out there in the arenal volcano region, sports like kayaking, canyoning, river rafting, zip lining , etc., are plentiful here, we were pleasantly surprised with the natural beauty,also the locals are very hospitable and pleasant, we felt safe the whole time we were in the country, not always the case as i have been to several other less developed nations, the only con's i would say is be prepared to drive on tiny winding roads if you are driving, and choose the season well, as we experienced non-stop drizzle, rain and cloudiness on our 4 day trip to this beautiful country, the do accept dollars as well and payment with credit/debit cards are widely accepted in most locations :)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulfortlauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbiana, Ohio
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

After staying in Montezuma for 8 nights of wonder and awe, my husband decided to leave our vacation home a day early to go hike the Arenal Volcano and we stayed at this wonderful hotel. We have no complaints at all. Service was exceptional as soon as we parked. The staff helped with our luggage in the parking lot and then proceeded to give us a warm towlet to wipe our hands with and a complimentary fruit drink served in a champagne glass. The hot pools fueled by the volcano were wonderful as also was the complimentary breakfast the next morning that was made for a king. Room was totally modern including how to use the shower, lights and toilet. We also ordered an appetizer from room service and it was extremely quick and delicious. Thanks, Jen

Room Tip: We got the cheapest room available which happened to be on the 3rd. floor looking directly out at th...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 3, 2012

Hotel royal Corin-excellent service, great happy hour 6-9pm everyday. Sweet treat in room every evening. Every room with a magnificent view of the Arenal Volcano. Staff very attentive with helping us book excursions. Food was delicious in the hotel. Recommend booking the atv tour with Augustine. All excursions were booked through the hotel. Very professional, punctual, and let me not leave out friendly. The swim up bar is beautiful. This hotel gets 5 stars!

Stayed October 2012, traveled as a couple
Helpful?
Thank Pie2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 2, 2012 via mobile

The hotel is beautiful. We stayed for two nights. Room had amazing views. The restaurant had great food. The spa was wonderful and affordable. I had a body wrap and a massage, and afterwards was given strawberries and chocolate with champagne! The only reason I didn't give full 5 stars was the service was slow. At times the people at the front and in the restaurant were more interested in speaking to each other than helping you. All in all, I would definitely stay here again.

Stayed October 2012, traveled as a couple
Helpful?
Thank Amber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 30, 2012

A beautiful hotel with a friendly staff, but not 5 star standards. The rooms have wonderful views, but the lighting, especially in the bathrooms is inadequate. The food is good, but a desert which is delivered to the room nightly was not covered and was overrun with small ants when we got back to the room. No one was overly concerned when we called to tell them and we had to walk the plate down to the kitchen. We were overcharged and had we not carefully gone over the bill would have missed the fact that the fourth night, which was suppossed to be complimentary, was charged to the bill. One day the room was not cleaned and the shampoo and conditioner which is located in bottles attatched to the shower wall were not filled. We were never told that the pools were being repaired and only one was available, and when I was cut by loose tiles and was bleeding they handed me band aids and acted very indifferently. They did not apologize or offer any token compensation, (like a complimentary drink). Considering there were 10 people at the hotel when we checked in it would have been a nice gesture to do something.

Room Tip: They all face the volcano. Ask for feather pillows.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank strparkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Corin Thermal Water Spa & Resort

Property: The Royal Corin Thermal Water Spa & Resort
Address: | 4.2 km towards the Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in La Fortuna de San Carlos
#3 Luxury Hotel in La Fortuna de San Carlos
#4 Spa Hotel in La Fortuna de San Carlos
#7 Romantic Hotel in La Fortuna de San Carlos
#9 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Corin Thermal Water Spa & Resort 4*
Number of rooms: 54
Official Description (provided by the hotel):
Hotel Royal Corin Is the best answer if you are looking for a comfortable and luxurious destination in one of the most beautiful areas in Costa Rica. Located in La Fortuna, Costa Rica, we offer great service with accessible rates to enjoy Arenal Volcano, fun & entertainment. ... more   less 
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Also Known As:
Royal Corin Hotel
The Royal Corin Thermal Water Spa & Resort Costa Rica/Arenal Volcano National Park

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