The location is fantastic as it is located on a busy street full of shops, restaurants, and bars with great view of the volcano. The tour trip organizer Rolando, was right next door and was extremely friendly and helpful when prodded for suggestions of activities. The tour guides pick you up in vans right in front of the hotel and take care of most accommodations you might need. The complimentary breakfast in the hotel featured scrambled eggs, fresh fruit, coffee, and plantains. Basic, but a very good meal to hold you on long hikes.
That being said, the bathroom smelled of mold constantly. We had to ask the front desk repeatedly for soap to be delivered to the room. The "maid service" neglected to do this on their own without us prodding the front desk. We found the concierge to be completely unhelpful in all matters from getting a simple extra towel, to adding an additional cot to the room since the room we ordered turned out not to have queen beds. Bottom line: it's a great location for the area but it's not exactly the 4 seasons. Go in expecting that.
- Official Description (provided by the hotel):
- hotel arenal carmela is located in the center of la fortuna town,arenal volcano area,we have 25 standar rooms all with private bath,hot water,a/c,mini bar,safety box,cable tv,coffee maker and also private balcony,also we have swimming pool,lobby area,breakfast area,parking,tour desk,souvenir shop,internet and also we have wifi in all hotel. ... more less
- Also Known As:
- Hotel Arenal Carmela Costa Rica/Arenal Volcano National Park