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“Clean, comfortable, excellent customer service” 4 of 5 stars
Review of Holiday Inn Express San Jose Airport

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Holiday Inn Express San Jose Airport
Ranked #6 of 30 Hotels in Alajuela
Certificate of Excellence
Kent, WA
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Clean, comfortable, excellent customer service”
4 of 5 stars Reviewed March 19, 2014

We reserved two rooms for just one night stay. Our rooms were very clean, beds and pillows were comfortable, we had free wi-fi, fridge and free phone calls. The airport shuttle was very easy to use and quick, the lobby PCs were also easy to use and convenient. Every one of the Holiday Inn staff were friendly and helpful, especially the reception and breakfast service staff - excellent customer service. Very close to the airport so real convenient for arrivals or departures. We stayed here for our last night in Costa Rica so this property can't compare to the rest of our stays near beautiful jungles and beaches, but the solid service makes this a comfortable, clean place if you need to be close to the airport. There is a Denny's across the parking lot but I'd suggest you venture a bit farther to one of the local restaurants to enjoy a better meal. We walked down the block to Don Mateo where we had cold beers, helpful service and excellent food.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank lynnkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, March 27, 2014
Dear lynnkid, thank you for writing such great comments.

It is awesome to learn when guests are completely satisfied and happy about everything in our hotel, starting with our very convenient location (less than 1 mile away from the airport so our guests can get more rest before departing or after arriving to the country, also we are just across the parking lot from several car rentals and a couple of restaurants and a casino), our excellent staff who is always going above and beyond to make our guests feel happy and welcome, all the great services we offer such as our delicious complimentary breakfast, the free wifi, our shuttle to and from the airport the whole 24 hours of the day ect., and last but not least, our super comfortable and cozy accommodations that entice our guests t a peaceful and long rest. Eventhough you and your family only stayed for a night, it is very rewarding to see how much you appreciated us.

We really do hpe to see you back with us very soon and we thank you for staying with us.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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689 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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English first
Washington DC, District of Columbia
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 16, 2014

As another reviewer stated below, this is a hotel that knows its market and succeeds in meeting the needs of that market. We stayed here the night before our early flight out of San Jose and wanted a place close to the airport. The staff was extremely helpful. We especially liked being able to pay our exit tax at the hotel rather than wait in line at the airport. You should know that the hotel charges a small ($4) fee for that service, but it is well worth it. The rooms were excellent and everything you would expect from a Holiday Inn. It also has a pool and small fitness center. There are 2 decent restaurants within walking distance (I would not recommend eating in the restaurant at the adjacent casino) and the hotel runs a free shuttle into Alajuela in the evening if you want to eat elsewhere. The hotel runs an airport shuttle every 10 minutes and we had no problem getting to the airport on time. If you have an early flight as we did, the hotel offers bag breakfasts which are ok and coffee is available at all times (coffee also is available in the room). We would definitely stay here again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank East_Coaster28970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, March 18, 2014
Dear East_Coaster 28970, thank you for posting such lovely comments about your stay with us.

There is nothing more rewarding besides being able to serve our guests the best way we can than to see how they appreciate what we do to make them feel cmpletely satisfied and comfortable in order to make their stay with us a perfect and restful hotel experience.

We are thrilled that you found our accommodations very comfortable and our services so convenient, specially to be able to pay at the hotel the exit tax in order to avoid the enormous line at the airport, and our "to go" breakfast among other services.

It was a pleasure having you stay with us, we really do hope to see you back again soon.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Texas
Level Contributor
188 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 stars Reviewed March 13, 2014

Excellent hotel....top notch service....perfect location.....friendly staff....clean comfortable rooms....delicious breakfast......quick and efficient airport shuttle service! Close to many car rental agencies and discounts offered at nearby restaurants. All my communications by email were answered quickly! The manager, Juan is very friendly and makes you feel like a welcomed guest.
We have stayed here before and will be returning later in the year! You can even pay your departure tax at the hotel.
Bravo....a well run operation!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gayla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, March 14, 2014
Dear gayla, thank you for writing such a candid review. We also would like to thank you for making us your favorite hotel and deciding to stay with us every time you visit the country. Knowing how guests like you feel about the accommodations and services we provide is very rewarding because we can see that we are doing everything we are suppose to in making each and everyone of our guests feel so satisfied and comfortable while staying with us.

Our staff´s main concern is to compy with every need and request our guests may have in the friendliest and most attentive way so they can immediately can feel right at home, from the first time that they step inside our door.

It was a pleasure being of your service, the entire staff is looking forward to your next visit.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
118 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed March 10, 2014

Here is a hotel that understands the reason they were established and works hard at fulfilling its role. It is right across from the airport and caters to travelers and business people passing through SJO. They have 24/7 shuttles to and from the airport. Best of all, if you've ever waited on the long line to pay the exit tax at the airport, breathe easy, you can pay that tax right there at the hotel and save yourself at least a half hour at the airport. Our room was quiet with all the amenities you'd expect at a Holiday Inn, king sized bed, roomy bathroom with all the personal items, hairdryer, shampoo etc., in room wi-fi which worked well but is on the Holiday Inn system meaning you have to jump through a couple of hoops when signing in. I never heard the planes taking off or landing. There was no mini-fridge and the safe was extremely narrow with no room for a wide camera. It did hold passports and mini-computers(on end). The lobby was nice and roomy with comfortable chairs if you are waiting for the shuttle etc. The breakfast area was right in the lobby with the standard fare. There is a little gift shop for last minute purchases but it is convenient, not cheap. There is not much to do within walking distance of the hotel but it is a good jumping off point. The Denny's right next door is a a stop for other shuttles to take you to other parts of Costa Rica and other sites. We left Costa Rica rested after a long tour thanks to the staff and simple comforts of the Holiday Inn Express.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WintersR4beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, March 11, 2014
Dear WintersR4hotels, thank you so much for writing such a candid and thorough review.

We are more than pleased to learn how much you like and appreciate our hotel because there is nothing we want more than to treat our guests as they deserve, provide them with very comfortable accommodations, the best and most convenient services and the most friendly and attentive staff so they can rest assure and know that they can always count on us for a restful and comfortable hotel experience. Since our guests´ comfort is so important for us, when the hotel was built, special materials were used that isolates any incoming sounds no matter how loud they might be, to ensure our guests´ undisturbed rest.

Thank you very much for choosing us, the entire staff looks forward to your next visit.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Comox, Canada
Level Contributor
261 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed March 8, 2014 via mobile

I stayed one night each time 2 in late January and once in late Feb. First time I arrived early in the pm and no problem checking in. Next time was a 7 pm arrival.
Last time was a short stay as I left for an early flight before breakfast.
My first stay was the most enjoyable because I had the most time to relax. The staff were great especially Orlando who put up with my Spanish, The pool area was nice, there was a treadmill in the exercise room which was great. I liked Rosti pollos and went each time I was at the hotel. Breakfast had some great items, furit, cereal eggs etc. You can use the computers in the lobby to do your checkin. I would say this is one of the better hotels near any airport that I have stayed. Muy beun trabajo!

Stayed January 2014, traveled solo
Helpful?
Thank cactus52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, March 11, 2014
Dear cactus52, thank you for writing such a candid review, it is always a pleasure to know that when our guests are constant visitors because it really shows us that they really feel comfortable and satisfied staying with us. That they are very happy not only with our great accommodations and very convenient location and services but also with the way our personnel treats our guests, always providing them with all their requests and needs to ensure them that there is nothing we want more than to make this hotel their home away from home.

It is also very rewarding to learn that you consider our hotel one of the best airport hotels you had ever stayed and we assure you that you are never going to be disappointed with us because we alsways strive to be the best we can be for the total comfort of each of our guests.

Thank you so much for staying with us time and time again, we are really proud that you can consider us part of your extended family and we will look forward to your next stay.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Level Contributor
351 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 stars Reviewed February 23, 2014

Friendly and helpful staff. Just minutes to the airport via a 24-hour free shuttle. Right across the street from a Denny's restaurant and a RostiPollos restaurant. Just like most other Expresses at which I have stayed -- same reliable comfortable, clean lodging. Left too early in the morning to observe the breakfast bar. Special thanks to the bell captain who, upon observing the binoculars around my neck, advised me of the evening roosting of crimson-fronted parakeets just down the street. Overall, an enjoyable stay, very convenient to the airport.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WYbirdwatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, February 28, 2014
Dear WYbirdwatcher, we really appreciate your nice comments.

It makes us very proud to know that you already knew about the high standards we maintain as a hotel belonging to a well renown Brand. We always go above and beyond to make sure that every one of our guests get all what they expect , deserve and much more, not only helping them with advises and requests but also by surrounding them with friendliness and warmth so they can know that they can always rely on us for having a very successful and comfortable hotel experience.

Thank you for making us your hotel of choice, we hope to see you back again very soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 23, 2014

Great hotel. Staff was very pleasant and helpful. Very comfortable bed. Breakfast to-go for early morning flights. Far from everything except the airport. Great shuttle. Would definitely stay here again.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Some G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, February 28, 2014
Dear Some G, we really appreciate your comments.

It is always very rewarding to get comments like yours because they make us see how satisfied you were while staying in our hotel, not only with the very comfortable and attractive accommodations but also with all the services we provide, its very convenient location (being les than 1 mile away from the airport) and the great and complying staff which is more than happy to help our guests whenever they need it.

It was our pleasure to have you here with us and we hope to see you back with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Jose Airport

Property: Holiday Inn Express San Jose Airport
Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Alajuela
#5 Family Hotel in Alajuela
#8 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela

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