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Courtyard by Marriott San Jose Airport Alajuela
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Reviews (1,092)
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755 - 760 of 1,092 reviews
Reviewed November 30, 2013

Brand new place, easy to find and indeed opposite the airport,

Checkin could be a bit more friendly: "I don't have a reservation for you", without really trying to find it amongst possible misspellings. However, the gum chewing check-in agent changed his attitude after the Marriott Rewards number was given and even helped with the baggage.

All staff were totally fantastic, friendly and eager to make our stay pleasant.

Room Tip: Some rooms on the front may suffer from very noisy trucks at adjacnt Wallmart and uphill traffic on the nearby highway
  • Stayed: November 2013, traveled as a couple
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Thank emvi-op-reis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded December 11, 2013

Dear Marriott rewards Member,

Certainly is disappointed to hear that one of our associates have had such disrespectful approach during your check in; as part of our policies we do not aloud associates to chewing gums during their shifts and we will make certain to share your comment with our front desk staff to reinforce this policy.

We appreciate your review since as you mentioned our staff is eager to deliver great service and experiences. On behalf of our front desk team we would like to offer you our sincere apologies and assure you that we are working every day to apply our learnings to benefit our guests.

Hope this inconvenience upon will not change your perception about our brand and our hotel in Costa Rica.

Pura Vida,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

This place is a good choice for either a business travel or leisure. It is located near the airport; however it´ll take additional time to get to the downtown. Consider the heavy traffic in the rush hours, when making appointments, in the city.
The rooms are wonderful. The Restaurant lacks of privacy, too close from the entrance for those who look for a separate environment. But still, there are good options and enough variety in the menu.

Room Tip: Pick any. Try the upper levels.
  • Stayed: November 2013, traveled on business
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Thank GMOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded December 13, 2013

Dear guest,

Thank you so much for taking time to share your experience with us. We really appreciate your comments and please let us know if we can contribute to arrange transportation for your visits to Downtown as you mention traffic is heavy as it is in main cities.

Please let us know when you are planning to come back, we can accommodate your privacy needs by offering a meeting room located at the lobby with capacity for 10 people in case you desire to have a private meeting, and our servers will be more than happy to assist with any request.

Pura vida,

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Reviewed November 27, 2013 via mobile

After a busy day in the jungle riding atvs and zip lining this was the perfect place to lay my head as we traveled through Costa Rica! Clean bedding room and bathroom and fancy looking without the fancy money. All I could say if they offered free breakfast they would take Hampton inn an holiday inn off the map (exaggerating but true)

Stayed: November 2013, traveled as a couple
1  Thank Simonesonii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded December 13, 2013

Dear Simone,

Wow, I see that you had amazing and exciting vacations in Costa Rica, I’m really glad to know that our hotel contributed to have a comfortable stay. Is great to know you left our country with great memories.

Thank you so much for sharing your experiences with TripAdvisor readers, all our team is looking forward to receive you again in the near future. We promise we are going to consider your recommendations, have a perfect day.

Pura vida,

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Reviewed November 14, 2013

The Courtyard was perfectly located near the airport. We stayed here when we got into SJO at 10:00pm and 7 days later when we flew out of SJO at 6:15am. The shuttle was free and very convenient. The hotel was clean and comfortable and the staff was outstanding!

  • Stayed: November 2013, traveled as a couple
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1  Thank jaztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded December 11, 2013

Dear Guest,

Thank you very much for making the Courtyard San Jose Airport your choice of accommodation during your recent trip. As you mentioned before our shuttle to the airport take just 5 min or less. Hope your visit to Costa Rica had been wonderful, and of course we hope to see you soon in your next trip.

Have a perfect day,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

Our flight home to Los Angeles departed around 6:30 am so we needed to stay near the airport the night before. The hotel has everything you'd expect from a Courtyard Marriott but they went above and beyond for us. Although we were not staying at the hotel until the last night of our trip, I contacted the manager, Marco, to see if it would be ok if we could use their airport shuttle the day we arrived because we arranged for transportation via Interbus to La Fortuna/Arenal at 8:45 am but our flight landed at 5:30 am. Marco and his wonderful staff arranged for their shuttle bus to have a sign with my name so I could easily spot them at SJO (We wound up landing early and someone at the airport called the hotel and the sent the shuttle right over.). When we arrived at the hotel we had breakfast and then relaxed in the TV lounge until Interbus arrived. At the end of our trip, we returned, had dinner and spent our last night in a comfortable, well appointed room. We were able to pay the exit tax at the front desk when we checked in to save time in the morning. We took the shuttle back to SJO. We didn't go but there is a WalMart right next store if you need to stock up.

Muchas Gracias Marco, Anaysa, Karen and Diego (I think I got those names right!)!

  • Stayed: October 2013, traveled as a couple
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1  Thank polaroid-girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded December 11, 2013

Dear Guest,

What a magnificent way to start the morning reading your comment, we truly appreciate you were taking the time to share your experience with readers in Trip Advisor. We are committed to providing the highest level of service to all of our guests and, based upon your feedback, we clearly are doing the things right to demonstrate our passion for excellence.

Dear guest we are so glad to know that all our team contributed to exceed your expectations about our hotel. Marco, Anaysa, Karen, Diego and all our team are extremely delighted to hear that your experience in Costa Rica and our hotel was beyond your expectations.

Now that you are more familiar with Costa Rica, I hope you consider to come back in your next vacations to visit other areas of Costa Rica such as Manuel Antonio; the pacific coast can surprise you with the amazing white sand beaches and also the beautiful natural parks where you can find all the exotics animals and bio diversity.

Hope you keep great memories about your vacations in Costa Rica and we are looking forward to see you soon.

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