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“Avoid noisy rooms” 4 of 5 bubbles
Review of Courtyard San Jose Airport Alajuela

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Courtyard San Jose Airport Alajuela
Ranked #3 of 30 Hotels in Alajuela
Makati, Philippines
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Avoid noisy rooms”
4 of 5 bubbles Reviewed November 30, 2013

Brand new place, easy to find and indeed opposite the airport,

Checkin could be a bit more friendly: "I don't have a reservation for you", without really trying to find it amongst possible misspellings. However, the gum chewing check-in agent changed his attitude after the Marriott Rewards number was given and even helped with the baggage.

All staff were totally fantastic, friendly and eager to make our stay pleasant.

Room Tip: Some rooms on the front may suffer from very noisy trucks at adjacnt Wallmart and uphill traffic on...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emvi-op-reis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard San Jose Airport Alajuela, responded to this review, December 11, 2013
Dear Marriott rewards Member,

Certainly is disappointed to hear that one of our associates have had such disrespectful approach during your check in; as part of our policies we do not aloud associates to chewing gums during their shifts and we will make certain to share your comment with our front desk staff to reinforce this policy.

We appreciate your review since as you mentioned our staff is eager to deliver great service and experiences. On behalf of our front desk team we would like to offer you our sincere apologies and assure you that we are working every day to apply our learnings to benefit our guests.

Hope this inconvenience upon will not change your perception about our brand and our hotel in Costa Rica.

Pura Vida,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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888 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
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Bay Shore, New York
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 27, 2013

This place is a good choice for either a business travel or leisure. It is located near the airport; however it´ll take additional time to get to the downtown. Consider the heavy traffic in the rush hours, when making appointments, in the city.
The rooms are wonderful. The Restaurant lacks of privacy, too close from the entrance for those who look for a separate environment. But still, there are good options and enough variety in the menu.

Room Tip: Pick any. Try the upper levels.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GMOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard San Jose Airport Alajuela, responded to this review, December 13, 2013
Dear guest,

Thank you so much for taking time to share your experience with us. We really appreciate your comments and please let us know if we can contribute to arrange transportation for your visits to Downtown as you mention traffic is heavy as it is in main cities.

Please let us know when you are planning to come back, we can accommodate your privacy needs by offering a meeting room located at the lobby with capacity for 10 people in case you desire to have a private meeting, and our servers will be more than happy to assist with any request.

Pura vida,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sayreville, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 27, 2013 via mobile

After a busy day in the jungle riding atvs and zip lining this was the perfect place to lay my head as we traveled through Costa Rica! Clean bedding room and bathroom and fancy looking without the fancy money. All I could say if they offered free breakfast they would take Hampton inn an holiday inn off the map (exaggerating but true)

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Simonesonii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard San Jose Airport Alajuela, responded to this review, December 13, 2013
Dear Simone,

Wow, I see that you had amazing and exciting vacations in Costa Rica, I’m really glad to know that our hotel contributed to have a comfortable stay. Is great to know you left our country with great memories.

Thank you so much for sharing your experiences with TripAdvisor readers, all our team is looking forward to receive you again in the near future. We promise we are going to consider your recommendations, have a perfect day.

Pura vida,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

The Courtyard was perfectly located near the airport. We stayed here when we got into SJO at 10:00pm and 7 days later when we flew out of SJO at 6:15am. The shuttle was free and very convenient. The hotel was clean and comfortable and the staff was outstanding!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jaztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard San Jose Airport Alajuela, responded to this review, December 11, 2013
Dear Guest,

Thank you very much for making the Courtyard San Jose Airport your choice of accommodation during your recent trip. As you mentioned before our shuttle to the airport take just 5 min or less. Hope your visit to Costa Rica had been wonderful, and of course we hope to see you soon in your next trip.

Have a perfect day,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

Our flight home to Los Angeles departed around 6:30 am so we needed to stay near the airport the night before. The hotel has everything you'd expect from a Courtyard Marriott but they went above and beyond for us. Although we were not staying at the hotel until the last night of our trip, I contacted the manager, Marco, to see if it would be ok if we could use their airport shuttle the day we arrived because we arranged for transportation via Interbus to La Fortuna/Arenal at 8:45 am but our flight landed at 5:30 am. Marco and his wonderful staff arranged for their shuttle bus to have a sign with my name so I could easily spot them at SJO (We wound up landing early and someone at the airport called the hotel and the sent the shuttle right over.). When we arrived at the hotel we had breakfast and then relaxed in the TV lounge until Interbus arrived. At the end of our trip, we returned, had dinner and spent our last night in a comfortable, well appointed room. We were able to pay the exit tax at the front desk when we checked in to save time in the morning. We took the shuttle back to SJO. We didn't go but there is a WalMart right next store if you need to stock up.

Muchas Gracias Marco, Anaysa, Karen and Diego (I think I got those names right!)!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank polaroid-girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard San Jose Airport Alajuela, responded to this review, December 11, 2013
Dear Guest,

What a magnificent way to start the morning reading your comment, we truly appreciate you were taking the time to share your experience with readers in Trip Advisor. We are committed to providing the highest level of service to all of our guests and, based upon your feedback, we clearly are doing the things right to demonstrate our passion for excellence.

Dear guest we are so glad to know that all our team contributed to exceed your expectations about our hotel. Marco, Anaysa, Karen, Diego and all our team are extremely delighted to hear that your experience in Costa Rica and our hotel was beyond your expectations.

Now that you are more familiar with Costa Rica, I hope you consider to come back in your next vacations to visit other areas of Costa Rica such as Manuel Antonio; the pacific coast can surprise you with the amazing white sand beaches and also the beautiful natural parks where you can find all the exotics animals and bio diversity.

Hope you keep great memories about your vacations in Costa Rica and we are looking forward to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 4, 2013 via mobile

Stayed here for a night after a late afternoon flight into San Jose. Hotel provides free shuttle to/from airport every 30 minutes. Watch out for the driver holding up the free shuttle sign right when you exit the arrivals. And be sure the driver takes you to the Courtyard in Alajuela because there is another Courtyard in San Jose. Room is clean and modern. Breakfast is served from 4 to 10am. Walmart is a short 5 min walk from the hotel for those who need to pick up some necessities or water and snacks for the road. We bought a pineapple from there and our waiter at the restaurant was kind bought to cut it for us. Free wifi in the room and common areas. Five thumbs up!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank owllovestravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard San Jose Airport Alajuela, responded to this review, December 11, 2013
Dear guest,

Thank you so much for your detail comment, I hope that all our services contributed to have a memorable stay. Our entire team is looking forward to welcoming you back in the near future.
Sincerely,

Daniela C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 2, 2013

When I travel internationally, my preference is to stay at local, boutique hotels. However, due to an extremely early flight out of San Jose, and knowing Costa Rica’s notoriously gridlocked traffic, I wanted to stay close to the airport on the eve of my departure. You can’t get much closer to the airport than the Marriott Courtyard! It’s only about a mile from the terminal. It’s a brand-new property and is absolutely beautiful. The design is very sleek and modern (ironically, not so much on the outside) and, in keeping with Costa Rica’s commitment to the environment, it’s a LEED Certified Silver hotel. In addition, the staff could not have been more helpful or accommodating. They were very friendly and helpful with restaurant recommendations and transportation back and forth to the restaurant. I highly recommend the Airport Marriott Courtyard for a wonderful stay on your arrival or departure to Costa Rica.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank expat_ord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard San Jose Airport Alajuela, responded to this review, December 11, 2013
Dear Guest,

Thank you so much for your comment about our property is a pleasure for us to know that your stay was wonderful in our hotel. As you mentioned before, our hotel is 100% commitment with the environment, in fact the building is SILVER LEED certified, we are implementing policies and strategies to take care of our green Costa Rica and preserve our planet.

It will be a pleasure to share with our staff your comment; they are excited to learn about the experiences that our guests are sharing with others to recognize their hard work and dedication. I would like to take this opportunity to share with you that Plaza in front of the hotel is open and offers additional restaurant options and retail stores to satisfy your needs and enhance your experience, just a few steps from the hotel for your convenience.

Hope you had magnificent vacations here in Costa Rica, and hope we’ll see you soon,

Pura Vida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard San Jose Airport Alajuela

Property: Courtyard San Jose Airport Alajuela
Address: Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Family Hotel in Alajuela
#5 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard San Jose Airport Alajuela 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new Courtyard San Jose Airport Alajuela is the closest hotel to the International Juan Santamaria Airport in Costa Rica. From the International Arrival Gate, this LEED-constructed Alajuela hotel is just 5 minutes away towards downtown Alajuela. Our location provides the easiest and most convenient access to all the main tourist attractions in the Central Pacific: Puntarenas and Guanacaste, also National Parks such as Manuel Antonio, Carara, Poas, Braulio Carrillo, Volcan Rincon de la Vieja and much more. Some ideas to plan your Costa Rican Vacation are visiting Arenal Volcano, La Paz Waterfalls and other tourist activities and attractions, all starting at Courtyard San Jose Airport Alajuela, don't forget to take advantage of our free Airport Shuttle every 30 minutes. Courtyard San Jose Airport Alajuela offers all the essential services and amenities you will need to make your trip as successful as can be. Our new Refreshing Service will provide you a new lobby concept, casual food options and variety of beverage selection. We want to please you and make your stay a very special one! ... more   less 
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Also Known As:
Courtyard San Jose Airport Alajuela Costa Rica

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