We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Quiet and comfortable” 4 of 5 stars
Review of Courtyard San Jose Airport Alajuela

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Courtyard San Jose Airport Alajuela
Ranked #3 of 30 Hotels in Alajuela
London, United Kingdom
Level Contributor
468 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 365 helpful votes
“Quiet and comfortable”
4 of 5 stars Reviewed April 22, 2013

Stayed here one our first and last night in San Jose, before and after long drives.

It was perfectly adequate. Comfortable and clean rooms, powerful shower with lots of hot water and friendly reception staff.

The only thing - breakfast was pretty poor. Go to Walmart right next door and borrow bowls etc from the hotel. Far cheaper and better choice.

Note that they no longer allow you to pay your departure tax before you get to the airport as advised in another review. The receptionist said it was causing problems, so unfortunately, you now have to queue at the airport.

Stayed April 2013, traveled as a couple
Helpful?
Thank TravellingOrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYSJOAirport, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, April 25, 2013
Dear Guest
Thank you for taking the time to provide your feedback regarding Courtyard San Jose Airport.
Our buffet breakfast was implemented on April 2013 and working daily to adjust and include the appropriate products to exceed expectations regarding food options and recipes. I would like to thank you for your feedback it will help me and my team to look for options to improve and serve the best quality of food and service.
I have share your comment with our Front Desk Staff, regarding Airport taxes making sure we are still offering this service as it has been since the day we open, we will follow up on daily airport taxes availability.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

853 reviews from our community

Traveler rating
    479
    291
    56
    16
    11
See reviews for
219
267
55
166
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Woodbridge, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 15, 2013

Reserved the hotel for four nights during a recent stay in Costa Rica. The hotel is new, great staff but the cook for breakfast needs some serious training. I decided not to partake in the buffet breakfast with all the greasy meets in there, and opted instead for an omelette. The first day omelette was fine, the second day they managed to make it tasteless...
I requested a taxi on the first day and the person at the front desk directed me to a privately owned Toyota to take me to downtown. The cost was $60 for a twenty minute drive. Outrageous! Especially that on my way back from down town to the hotel it cost me only $25.00
This kind of rip off should have never been allowed to impact guests trusting the employees of the hotel for their needs in a foreign country.

I decided to leave the hotel after two days and stayed at the Holiday Inn downtown for the remaining of my stay.

This was really the only problem that marred an otherwise great time visiting a great country.

Room Tip: All rooms are very quite and very clean.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank DVadala1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYSJOAirport, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, April 25, 2013
Dear Guest
Thank you for taking the time to provide your feedback regarding Courtyard San Jose Airport.
I am certainly disappointed that you have experienced issues with breakfast and transportation. I would like to apologize on behalf of our team we are committed to improve the quality of items and food preparation for breakfast by adding local and international items to our buffet, taking in consideration your comments regarding food presentation. Our cooks are open to receive feedback and adjust accordingly to satisfy needs ad exceed expectations.
Our hotel does not own the transportation service and it is disappointed to heard that you felt overcharged, I will share your experience with transportation Management to follow up on transportation charges and recommend to share with customers prices before service is provided this experience not only impact our hotel but the Costa Rican Tourism industry as well.
Please do accept my apologies and I do hope to have the opportunity to serve you again in the near future to demonstrate that we are working in a daily basis to improve our service and quality of food.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 11, 2013

This is the best Courtyard we've been to so far, and we've been to many. It's new and modern, the staff is very courteous and helpful, the standard room with 1 king bed is clean and modern with a very comfortable bed, nice-sized bathroom, and wonderful A/C. They have multiple seating/eating areas on the lobby level with a friendly cafe for drinks. Free WIFI throughout and computer access in their business center. After fighting with bugs, heat and humidity in Drake Bay, this hotel was 5-stars to us. Plus, there is a Walmart right next door which was very convenient. The breakfast and parking are complimentary, although we didn't take advantage of either of them because we returned the car the night before and had to leave early for a 6A flight. The free shuttle service was excellent and took all of 5 minutes to get to the airport. We would definitely stay here again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank veggi99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, April 12, 2013
Dear Guest:
Thank you for taking the time to share your experience, with all details you receive during your stay in our hotel, definitely one of our assets is the commitment to serve from our staff and I’m glad you have been able to notice and highlighted in your comment in addition to other benefits related to our close location to San Jose’s International Airport including parking, shuttle service, WIFI, boarding pass printing station. I’m also pleased to communicate that we are now open for breakfast starting at 5:00 am for those customers with early departure flights that I’m sure you would love for next time you plan to visit us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodinville, WA
Level Contributor
108 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed April 9, 2013

Just like most of the other reviewers for this NEW, standard Courtyard property, we had an early morning flight for the US the next morning. The check- in was easy and friendly. When the gal told us about paying our departure tax ahead of time for a few dollars more...we jumped on it. Wow was that wonderful; especially the next morning when we got to skip that line and went straight to check- in. It also allowed us to catch a later complimentary shuttle to the airport. The Courtyard totally met my expectations. We were told about a shuttle service to a nearby mall where they had some restaurants if we wanted to get some dinner. We chose to eat in the typical Courtyard restaurant instead. I absolutely would recommend this hotel to anyone wanting to stay near the airport and I will stay here again on my next trip to Costa Rica!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank WA_traveller57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, April 12, 2013
Dear guest:
Thank you for sharing your experience during your stay in our property. It is good to know that you were able to use the service of charging you departure tax to your room account and saving time during the check in process in the Airport and the Airline.
I will share your comment to our Front Desk staff to let them know their contribution by offering this benefit upon check in.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

We decided to stay here last minute on our last night in Costa Rica to avoid a possible taxi strike we heard on the news for the next day. It did happen and all the streets and freeways were blocked for miles. Good thing we spent the $ or we might have lost our flight back.
This hotel has a great location, just less than 5 min from the airport.
It has a little pool that gets the morning sun; great to take some energy out of the little one on departure day.
We overslept and missed the 10 am cut for breakfast. But with just a phone call they were so accommodating and kept the buffet open longer just for us. Very nice indeed.
Overall we would recommend this hotel for last night in town stays as well as your base hotel for central Costa Rica adventures.
We'll sure be back here again.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Alejandro A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, April 12, 2013
Dear Guest:
Thank you for taking the time to share your experience with us, I'm glad to know that our staff was flexible to accommodate your needs by extending the time for breakfast; I will certainly use your comment with our staff to let them know how they could impact and make a difference in guest's experiences. As well as recognize their contribution to make your experience memorable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 8, 2013

This is a typical American Marriott hotel and will not disappoint. The hotel is new, the rooms are clean, the staff is friendly and the service is great. Be prepared to pay for extras, as that is also the Marriott way.

This is an airport hotel, so don't expect the location to be good for anything but going to the airport.

It is right next to a WalMart, so anything you need is next door.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 128Countries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, April 12, 2013
Thank you very much for choosing our hotel during your visit to Costa Rica, appreciate you are taking the time to share your experience in our Courtyard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed April 5, 2013

The hotel was nice and great location. In the morning we needed a taxi to San Jose bus station at around 5.30am, we asked for a taxi and in the morning it was a van that was linked to a tourism operator or the hotel, the journey was 10 minutes and cost $35, later that day we took a taxi (as bus schedule had changed) for 4 hours 15 minutes and the cost was $150 total!

Basically the front desk/hotel do not ring a taxi but like to pick your pocket through their own transport. Awful start to an amazing Costa Rica break, Marriott should have better practices as paying a decent amount to stay there. Will not be returning.

Room Tip: If you need a taxi ask for a red minicab so they don't steal your $$$$
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank BristolGrecian79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, April 8, 2013
Dear Guest:
Thank you very much for taking the time to provide feedback regarding our hotel. I'm certainly disappointed that you experienced this situation with transportation; I would like to apologize for this experience.
Our hotel does not own the service transportation; this is an external company who provide service to our hotel. I will share your comment with Transportation Management Company making sure to identify the driver who provided service and find out what had happened; needles to assure that this behavior will be monitored by us directly to avoid this to happen again.
These types of behaviors are impacting not only our hotel but the Costa Rican Tourism image. I'm also instructing to the transportation company to provide a chart of destinations with prices for guests to know in advance what they have to pay for services.
Once again please do accept my apologies and I do hope to have the opportunity to serve you again in the near future to show you that we seriously took your comment in consideration to improve the service not only the hotel provide but also the services that we receive from third party vendors.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Alajuela
0.8 mi away
Hampton Inn & Suites by Hilton San Jose Airport
0.8 mi away
Holiday Inn Express San Jose Airport
2.6 mi away
Costa Rica Marriott Hotel San Jose
Costa Rica Marriott Hotel San Jo...
#1 of 9 in San Antonio De Belen
4.5 of 5 stars 1,477 reviews
Show Prices
Show Prices
Show Prices
3.7 mi away
Xandari Resort & Spa
Xandari Resort & Spa
#1 of 30 in Alajuela
4.5 of 5 stars 711 reviews
1.6 mi away
Berlor Airport Inn
Berlor Airport Inn
#13 of 30 in Alajuela
4.0 of 5 stars 218 reviews
3.8 mi away
Hotel Buena Vista
Hotel Buena Vista
#4 of 30 in Alajuela
4.5 of 5 stars 582 reviews
Show Prices
Show Prices
Show Prices

Been to Courtyard San Jose Airport Alajuela? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard San Jose Airport Alajuela

Property: Courtyard San Jose Airport Alajuela
Address: Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Family Hotel in Alajuela
#5 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Jose Airport Alajuela 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new Courtyard San Jose Airport Alajuela is the closest hotel to the International Juan Santamaria Airport in Costa Rica. From the International Arrival Gate, this LEED-constructed Alajuela hotel is just 5 minutes away towards downtown Alajuela. Our location provides the easiest and most convenient access to all the main tourist attractions in the Central Pacific: Puntarenas and Guanacaste, also National Parks such as Manuel Antonio, Carara, Poas, Braulio Carrillo, Volcan Rincon de la Vieja and much more. Some ideas to plan your Costa Rican Vacation are visiting Arenal Volcano, La Paz Waterfalls and other tourist activities and attractions, all starting at Courtyard San Jose Airport Alajuela, don't forget to take advantage of our free Airport Shuttle every 30 minutes. Courtyard San Jose Airport Alajuela offers all the essential services and amenities you will need to make your trip as successful as can be. Our new Refreshing Service will provide you a new lobby concept, casual food options and variety of beverage selection. We want to please you and make your stay a very special one! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotels.com, Hotwire, Priceline, Orbitz, Cheap Tickets, Marriott, Travelocity, Cancelon and Odigeo so you can book your Courtyard San Jose Airport Alajuela reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard San Jose Airport Alajuela Costa Rica

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing