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Hotel La Rosa de America
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Reviews (738)
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All reviewsbanana breadcosta ricaclose to the airportsan josefamily suitesuperior roomzoo avelast nightnice poolrental carbeautiful groundsbunk bedsceiling fannext morningwould definitely stay here againrooms are smallfresh fruit
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Reviewed April 17, 2011

This is a good choice for a stop-over when coming and/or going from San Jose. It's close to the airport, but away from the hustle of San Jose proper. Nice gardens and pool and EXCELLENT staff. We ate at Chery's bar just one block away and it was delish. I'd recommend this hotel.

  • Stayed: April 2011, traveled with friends
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Thank ChinoMorenoCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2011

This hotel is way overrated. The hotel is definitely not worth $80. The rooms are tiny, the bed is small and not comfortable. And on top of that the room has NO A/C and San Jose gets pretty hot even in March. We were there just for one night as we were flying out the next day but do yourself a favor, spend just a little more money and stay at Hampton Inn or somewhere else to get a a good night sleep before a long/tiring flight. Also, this hotel is 15 mins driving-distance from the airport and still requires you to keep your car.

  • Stayed: March 2011, traveled as a couple
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2  Thank Smartylittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob_Hick, Owner at Hotel La Rosa de America, responded to this reviewResponded April 12, 2011

The most important thing we can do as a hotel is to learn from guest feedback. Regarding the problems this guest had with her bed, we apologize for the situation and we can assure that the situation has already been resolved with a replacement of all our mattresses over two years old. This replacement was due in part from a similar comment from different guest who stayed around the same time as this guest - in the same room. The need for air-conditioning is a highly subjective one in this location. During the last part of March, we did indeed experience a heat wave. March/April is the hottest time of year in our micro-climate, not one of the coolest as hinted at by this guest - due in part to the lack of rain at this time.

Unfortunately, other than that, we have had a difficult time adapting to the rest of this guest's concerns as we do not feel they are relevant to our hotel. We are a boutique hotel, with the vast majority of our guests preferring excellent and friendly service, safety, exacting levels of cleanliness, and peaceful, beautiful grounds and gardens - close too, but not at the end of the airport runway. We have developed this in proximity to the International Airport. Our price remains one of the lowest in the region and it includes all taxes and a sizable breakfast as well. Our staff is highly trained in English and Spanish to answer virtually any tourist related question without any expectation of personal gain or commission. Therefore guests can expect unbiased and honest answers to their questions. All of this is offered for approximately half the rate offered by the major chain Hotels near the International Airport, including the Hampton Inn.

Regrettably, the guest did not seem to be aware that virtually all the rental agencies in Costa Rica will pick up and drop off, free of charge from Hotel La Rosa. If for some reason the agency is understaffed, they will happily pickup the car and drop the guest at the airport, free of charge instead. In fact we recommend this in every vehicle information request we receive so as to save our guests additional rental car costs.
With respect to room service, we do not normally full service cater as our restaurant does not have lunch or supper service normally. However, we are more than happy to fulfill various drinks requests, snacks, messages etc. Also, we have arrangements with the majority of local restaurants, (even pizza!) that they will deliver door to door if so requested by the guest.

Sadly, from the tone of the review, it seems this guest would have been more comfortable in a large chain hotel, beside the airport. All guests have individual tastes and we understand that not every hotel is for everyone. This is one reason we maintain a very detailed website and email correspondence with our guests. We do wish to express our disappointment that this guest felt our hotel was "way overrated", simply based on a personal preference for a style of accommodations which we do not pretend, nor aim to be.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2011

I am finally doing reviews of our Costa Rica trip. We stayed here for three nights in mid- late June 2010-- one night at the beginning our trip and two nights at the end. The room we had was not large, but it worked well for our family. We had a room with one queen bed and one set of bunkbeds. The beds were comfortable. It was quiet at night, and I am a bit particular about having things quiet in the evenings. We loved waking up to the songs of all the different birds. This 'dawn chorus' does begin early, but this is the case throughout Costa Rica. The lack of a/c was not an issue for us, because the ceiling fan worked well. Alajuela is not nearly as warm and humid as for instance, Sarapiqui or Samara. The hotel arranged a rental car for us and the owner, Robert, provided some helpful information on how to navigate our way through San Jose to Sarapiqui. There were comfortable chairs in the reception area where visitors could relax and read guide books, or check email. We walked out onto the main road two nights in a row and had dinner at one of the restaurants recommended by the hotel. It is dark, bring a flashlight. We felt perfectly safe. There is also a bank within walking distance. The public bus also stops around the corner from the hotel, and we used the bus to go into Alajuela one afternoon. I would definitely return to this hotel because it had a nice feeling to it.

  • Stayed: June 2010, traveled with family
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1  Thank sierra1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2011

My wife and my in-laws, total 8 people, vacationed in Jaco, but we stayed at Hotel La Rosa de America our first and last nights in Costa Rica. This is a perfect place to start and end such a trip. The botanical gardens are wonderful, you can hear a little wildlife when you wake up in the morning (this can be good or bad), and the complimentary breakfast is delicious. The hotel booked us shuttles to and from the airport and provided some helpful tips on the adventures we were looking into.

Additionally, Hotel La Rosa de America helped us retrieve some overcharges on our rental car. We were overcharged $180.00 and figured we stood little chance on getting this back seeing we were arguing with a rental agency 2000 miles away. The hotel helped us out with our communications and we have received every penny back.

  • Stayed: January 2011, traveled with family
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1  Thank pcboulware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2011

The service was great, the proximity to the airport is ok, but there are two major problems: the beds were really bad - so bad that neither my wife nor I got a good night rest. The other problem is no air conditioning. Now, no ac is typically not an issue, but all the rooms are ground level, so with no white noise in the background, you hear everything because you need to leave the windows open (or else you will cook.)

If you choose to eat at the bar nearby, Chery Bar, you will be greeted by a nice man who will cordially welcome you. That is the great part. Stick to the beer. I didn't imagine eating a microwaved Costco burrito my last night in Costa Rica, but I think I did.

  • Stayed: March 2011, traveled as a couple
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2  Thank onobed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob_Hick, Owner at Hotel La Rosa de America, responded to this reviewResponded March 30, 2011

This review for us is very disappointing as it relates directly to our service and sleep quality - both professional aspects of our business with which we pride ourselves on. As an airport hotel, our primary goal is to ensure a good night's sleep upon entry, or exit of Costa Rica. To fail to deliver this basic level of service to a guest is disturbing to us.
We routinely check the quality of our beds. In fact it is a requirement of our cleaning staff to periodically "lie down on the job" to test our beds. All our mattresses all are Orthopedic quality and many have pillow tops as well. Of course we recognize that some are older than others as they are replaced as they wear out.
Unfortunately, as this guest did not indicate any problems at time of check out, we are unable to pinpoint exactly the problem as we don't know the cabin. However, as a result of this review, we have rechecked all our mattresses and as a result will be replacing some of them. Though this is a normal process that occurs for us in May (end of our high season) due to high guest occupancy this year, and as a result of this review we will do it immediately to ensure this doesn't happen again.
Regarding air conditioning, there is not much we can change as to include air conditioning will result in significant price increases which we are trying to avoid. The hotel is already located in an ideal climate and benefits from the fresh air afforded by the ability to open the windows. In recognition of this guest's concern, we have experienced a week long "heat wave" which is not normal for this region. Temperatures at midday have reached 29 to 30 C (85F) dropping to about 18C (64F)at night. Normally we have cooler weather - actually necessitating guests to use covers at night to stay comfortable.
It is unfortunate that Chery's Bar did not meet expectations. It is one of about 20 local restaurants we maintain restaurant menus for as a free service to our guests. Normally guests enjoy this "watering hole" but it is very much a local establishment, and as such, primarily caters to locals at "local" budgets and customs. We always provide multiple options for dining to our guests if they ask. As it happens, Chery's is the closest and cheapest restaurant to our hotel.
Again, we wish to express our disappointment at the guest's poor sleep at La Rosa due to our bed. Please accept that this situation will be fixed immediately with the replacement of the affected mattresses.

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