My room was nice and the hotel is close to the airport, but the staff was very disorganized. When I arrived they did not seem to have a record of my reservation and it took a while for them to find it and give me a room. Someone was rarely at the front desk. They also failed to tell me that they lock the front door to the hotel at night. I went out for dinner and the front door was open. But when I came back from dinner the front door was locked! I knocked very loudly for several minutes, range the bell, even called the hotel phone number several times and noone answered. It is not the best neighborhood and I didn't feel safe making so much noise outside, so I finally had to leave and find another place to sleep that night! When I came back the next morning to get my stuff luckily the door was open and I explained to them what happened. They just made several excuses and refused to give me any refund or compensation for my inconvenience. Stay here at your own risk. The proximity doesn't seem worth the hassle. It would probably be better to stay at a hotel further from the airport with shuttle service.
- Official Description (provided by the hotel):
- Airport Hotel in Costa Rica.Airport Hotel Rio Segundo is half mile away from Juan Santamaria International Airport, Therefore it allows our guest to reach easily the airport for an early departure.The hotel offers drop off shuttle to the airport, Italian and Japanese restaurant in site, a NICE AND CLEAN rooms with air-condito and Free WI-fI. ... more less
- Reservation Options:
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- Also Known As:
- Airport Hotel Rio Segundo Costa Rica/Alajuela