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KStew19

This was a great stay!

5.0 of 5 bubblesReviewed Jul 22, 2015
We really enjoyed all of the facilities. The staff are super friendly and very helpful. The rooms are well laid out and comfortable. This is a highly recommended hotel! It's close to Mugshots--go there too!
Date of stay: July 2015
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Home2 Suites by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian B, Manager at Home2 Suites by Hilton Tuscaloosa Downtown University Boulevard, responded to this review
Responded Jul 28, 2015
Hi KStew19,

Thank you for choosing the Home2 Suites in Downtown Tuscaloosa! I'm happy to see you enjoyed our facilities, rooms, and most importantly, the staff! We are within walking distance to many great restaurants, and Mugshots is a great one to visit. Thank you again for your review, and we look forward to your next visit to the Home2!

Brian Blanda
Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 19, 2015 via mobile

Stayed at this new Hilton hotel for the weekend. The hotel was extremely modern, clean and although was sold out for the weekend we couldn't hear anyone through the walls. What a nice change from other hotel stays. There was a full sized refrigerator, microwave as well as dishes and utensils. The beds and the linens were spectacularly comfortable.
The staff couldn't have been more professional, friendly and accommodating. Brian the hotel manager and Clay who worked at the front desk (along with all the other employees) went above and beyond. They really couldn't have been any nicer.
We've never been to Alabama before and because of the Southern Hospitality shown to us by the outstanding staff at the Home2Suites in Tuscaloosa we are certainly going back!
Thanks again Brian and Clay!

Date of stay: July 2015
Trip type: Traveled with family
1  Thank tconnan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian B, Manager at Home2 Suites by Hilton Tuscaloosa Downtown University Boulevard, responded to this reviewResponded July 28, 2015

Hi tconnan,

Thank you for choosing the Home2 during your first trip to Alabama! I'm beyond excited to see that our staff at the Home2 gave you the Southern Hospitality upon your first visit. We always like to think as Home2 being the second home for our guests, and I'm glad you have found us while traveling away from home. Thank you again, and I will be certain to tell our staff how they provided a great experience for your visit!

Brian Blanda
Assistant General Manager

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Reviewed July 19, 2015 via mobile

Reviewing Home2Suites gives me mixed emotions because I'd love to keep this place a secret so I can stay here again in the future. I have a feeling once this hotel is "discovered" I won't be able to get a reservation, which can be a real challenge in Tuscaloosa throughout the school year. Suffice it to say this is a gem of a hotel, and will always be my first choice in the future.
The hotel is new (as of April, 2015 I was told by management), located downtown, across the street from the new Embassy Suites. The check in process was quick and efficient and friendly. Self parking is around the back of the hotel. The elevators require you to use your room key to activate it (nice security touch). The room we were given (311) is HUGE, with 2 extremely comfortable queen beds (I am going to order the sheets they use--so soft), and a sofa sitting area. The wall opposite the beds is lined with built in cabinets/drawers and has the longest amount of counter space I've ever seen in a hotel. There is also a kitchen area with a full size refrigerator, dishwasher, microwave, Keurig coffee maker, and plates. The bathroom is sleek and modern, with a european style double flush button on the toilet. There are many nice touches: lots of electrical outlets for charging things, located at a close distance to the beds (no scrounging around looking for outlets), containers for recycling trash, and a curtain that can be pulled to separate the sitting area from the sleeping area. This is a great place for an extended stay if someone needs one. As I said, this will be my first choice on my next trip to Tuscaloosa.

Date of stay: July 2015
Thank BGfamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian B, Manager at Home2 Suites by Hilton Tuscaloosa Downtown University Boulevard, responded to this reviewResponded July 28, 2015

Hi BGfamily,

This is a great review! I'm glad you still gave us a review on trip advisor, even though you wanted to keep this little secret for yourself! I'm excited to see that you enjoyed many of the great amenities that we offer. Our rooms are designed for a comfortable extended stay but more than accommodating for someone who would like to stay only a night or two. Thank you again for this review and remember, you are always welcome back here at the Home2!

Brian Blanda
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2015 via mobile

I was drawn to this hotel because of the awesome price and because it is brand new. The location is wonderful and centrally located to UA's campus. Upon arrival, a nice young man named Brian was working at the desk. He was so helpful and shook my hand when thanking me for choosing this hotel. Southern hospitality is not lost! The rooms are very spacious, but the full sized fridge and dishwasher were a huge plus. The beds are AMAZING. I felt like I was on a cloud! One night around 10:30, my toilet was not flushing properly, so I called downstairs to ask for help. A young man named Clay was there in minutes and fixed the problem. I was so appreciative, because changing rooms that late at night would have been very difficult. I plan to return to this hotel every time I have conferences at UA.

Date of stay: July 2015
Trip type: Traveled on business
1  Thank FRH1999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian B, Manager at Home2 Suites by Hilton Tuscaloosa Downtown University Boulevard, responded to this reviewResponded July 28, 2015

Hi Farrah H,

Thank you for choosing the Home2 Suites in Downtown Tuscaloosa! I'm glad to see that you enjoyed our spacious rooms and accommodations (particularly the beds!). I'm even more excited that our hospitality created a great experience for you! Thank you again for your kind words and we look forward to your next stay here at the Home2!

Brian Blanda
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2015 via mobile

What a wonderful place to stay. Very clean, the pool was fantastic, comfy rooms, delicious breakfast and the staff went above and beyond. Great location to the amphitheater and tons of other places. The suites are truly a home away from home. We can't wait to stay another of their motel chains.

Date of stay: July 2015
Trip type: Traveled with family
Thank wareagle723
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian B, Manager at Home2 Suites by Hilton Tuscaloosa Downtown University Boulevard, responded to this reviewResponded July 20, 2015

Hi wareagle723,

Thank you for taking the time to write this review! I'm glad that our pool, comfy rooms, and delicious breakfast provided a wonderful stay! I'm more excited to see that our staff went above and beyond for you during your time here! Thank you again, and we look forward to seeing you again when you are in Tuscaloosa!

Brian Blanda
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2015

Hilton missed the boat on this one. The walls are thin enough to hear footsteps and conversations from several rooms away. The breakfast line is sequential so that if one person is making waffles each person must wait for them to finish. The queue was at least 10-12 people long. Everyone was frustrated. There were only two baggage carts for all guests - not enough. The elevators required a room key to select a floor - very good - but also were at one end of the building so one had to walk the entire length of the floor to get to your room. Its a beautiful building from the outside and the staff was very helpful. It is just poorly designed. I probably won't stay at a Home@ again. Hampton Inn's are the best.

Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank Joel D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian B, Manager at Home2 Suites by Hilton Tuscaloosa Downtown University Boulevard, responded to this reviewResponded July 24, 2015

Hi Joel D,

Thank you for choosing the Home2 Suites during your time in Tuscaloosa! I would like to sincerely apologize for some of the design issues you mentioned. I can understand some of your concerns and we will certainly do all that is in our power to better our guests' experience. On that note, I'm excited to see that our staff was great and very helpful. We are always striving to provide the best service to our guests! Thank you again and we hope that you will come visit us again!

Brian Blanda
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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