Sam and Dave at the front desk were courteous, prompt and helpful. I couldn't have asked for a better check-in experience. My room was comfy, clean and quiet. The location is easily accessible and has ample parking. The breakfast bar is outstanding (not complimentary.) Great stay!More
The room is very dirty and old looking. Carpet is very worn and has so much dust collecting in the corners. There's also lots of noise from the hallway -- possibly due to the large gap at the bottom of the door. The location is convenient for a conference I'm attending but that's the only positive so far.
Thank you for taking the time to relate your experience with us. I apologize that we failed to deliver the service and quality levels that we strive to deliver to each guest. I would be happy to discuss these things with you if you would like. Please contact me at barry.carden@hotelcapstone.com if you wish to do so.
The University of Alabama's outstanding quality kept standards high for visiting parents. After a fun day with my son, we parted at night and both walked to our beds on campus, such a good feeling! High class standards throughout the hotel, and surprisingly affordable, $57.00 and $75 after tax and fees (midweek).
Thank you for your kind review. We hope that we will get to see you again during your next visit to Tuscaloosa!
I've stayed at the Capstone many, many times in Tuscaloosa. The positives are - location, friendly and responsive staff, and cleanliness. I can't remember when the place was built, but it sees a TON of traffic from parents, football games, prospective students etc. It's starting to show its wear. The bathrooms are a little on the small side, and rooms aren't exactly huge, but parking is free, and if I remember correctly, so is the wifi. Sometimes it can be very pricey. Then again, did I mention how good the location is? And the parking is free? Great pool for kids too. Tough to find that combo in Tuscaloosa, especially on a busy weekend. I predict that they do some remodeling in the next few years. Look, I'm not saying the place is bad by any stretch. It is nicer than any Hampton Inn in town, not as nice as the Embassy Suites, and nicer than any of the other chains there. One more positive - beds are VERY comfortable. I dinged it one star because I have had a few air conditioning issues the last few times I was there, but the staff came in and fixed them very, very quickly, so not a big deal at all. This goes back to the "dated" part.
Thank you for taking the time to share your thoughts from your visit with us, and for your ongoing patronage of our hotel. We are proud to say that we have been a contributing member of the Tuscaloosa business community for 30 years. We do continually reinvest into the hotel. Since we decided to become an independent property (no franchise affiliation) in 2008, we have re-invested an average of close to a million dollars per year. Last year alone we spent 1.5 million dollars in renovations and betterments. The next time you are with us I would be happy to share with you what we have done and our plans for the future-which this year include morning use of our lounge area as a coffee bar, and the addition of a convenience shop. Thank you again for choosing Hotel Capstone. We look forward to seeing you again soon!
Stayed at the capstone for a business trip. Great location right in the center of campus. Rooms are modern and updated. Charlie and Carrie took great care of us in the restaurant. Everyone was courteous and helpful.
Thank you for your kind review. We are always particularly happy when our staff is complimented by name so that we can make sure that they get special recognition from the ownership and management. We hope to see you again soon.
OK its on campus, & parking is free, have been in for visits before & stayed else where, very small bathroom, postage size, staff friendly, 4 star price for 2 star stay, You will have to eat else where . Paint peeling off door in bath , call it a worn place, was clean. Lobby looks good. Will stay else where on next visits.
