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“HGI needs refreshing”

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Hilton Garden Inn Tuscaloosa
Ranked #9 of 35 Hotels in Tuscaloosa
Certificate of Excellence
Reviewed September 4, 2013

Staff was very helpful and pleasant. The food for dinner was outstanding. I ended up with two queens and they were too soft. Did not have the adjustable bed, except in king rooms. Bathroom worn. Carpet in hallway and room needed replacing. Spots everywhere.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded September 7, 2013

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers like yourself. Once again, the time taken along with the effort made to share your observations with us is most appreciated.

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Reviews (419)
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334 - 340 of 419 reviews

Reviewed September 3, 2013

Although we were not able to get all 3 rooms next to each other we did get all on the same floor which helped greatly with our out of town guests. We were just in town for the weekend for our son's wedding but found everything we needed at this location. Quiet location despite being next to the I-59 onramp. The complimentary cookies and water were a nice extra.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank SpicyAnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded September 7, 2013

Congratulations on your son's wedding and we are happy we provided everything your guests needed. Here at the Hilton Garden Inn Tuscaloosa we are always looking for things we can do to help our guests. Thank you for your business and for such a nice review.

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Reviewed August 26, 2013

Good place, nice team ! The hotel location is quite good near highways with easy access. The check-in is good and the team very professional. No issues during this stay in Tuscaloosa hotel. Thanks ! Only small improvements can be think for future hotel are climatisation noise to reduce and also insulation of rooms (we can hear noise from other rooms).

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Francois O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded August 27, 2013

Thank you for your review of our hotel the Hilton Garden Inn Tuscaloosa. We are happy to read you think we are a good place with a nice team. We thank you very much for your business and I do hope that next time you are in town, you stay with us again.

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Reviewed August 25, 2013

Stayed for 5 nights while dropping our son off at college, and felt like we were home. Staff were very welcoming, and helpful. Amenities were all very nice. Would stay here again when visiting. Great value if you get the complementary breakfast. Even the dinners were well done and service was very good.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded August 27, 2013

It is nice to read you felt like you were home here at our hotel the Hilton Garden Inn Tuscaloosa while here for five days dropping your son at college. Thank you for your business and for such a nice review. We look forward to your next visit.

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Reviewed August 25, 2013

Way over priced hotel even being a Hilton. I have communicated this with the front desk over the last six years to no avail. I stay in Tuscaloosa almost every other week and stay there when i have to but choose another hotel most the time. HGI or not this is NOT a good value even considering that it is a very nice hotel ! I will be staying behind HGI at the Marriot at almost half price for now on.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded August 27, 2013

Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry.”

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Reviewed August 19, 2013

I love HGI. My "regular" hotel in Tuscaloosa; that I have been staying at for 8+ years. This is a good hotel with decent food, next to a movie theater, convenient to highway and restaurants "outside" of downtown T-Town. Only negative is that the rooms are getting "very tired". Otherwise, good place to stay.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank George J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded August 21, 2013

Thank you for being a return guest here at the Hilton Garden Inn Tuscaloosa. We look forward to your next visit and would like to thank you for such a nice review and for your business.

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Reviewed August 17, 2013

You get what you pay for with this hotel. Staff were excellent, the facility was super clean, breakfast was good. Would come back again. It was a little difficult to find since it was on a back road. Wish there were signs on the main road.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Gabriel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded August 18, 2013

Thank you for saying you think our hotel the Hilton Garden Inn Tuscaloosa is quiet, clean and comfortable. Your business is greatly appreciated and we look forward to your next visit.

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Additional Information about Hilton Garden Inn Tuscaloosa

Address: 800 Hollywood Blvd, Tuscaloosa, AL 35405-6224
Phone Number:
Location: United States > Alabama > Tuscaloosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Tuscaloosa
#7 Family Hotel in Tuscaloosa
#7 Business Hotel in Tuscaloosa
Price Range: $133 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tuscaloosa 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Tuscaloosa Hotel Tuscaloosa
Hilton Tuscaloosa

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