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“Great hotel, staff and convenient to everywhere.”

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Hilton Garden Inn Tuscaloosa
Ranked #9 of 35 Hotels in Tuscaloosa
Certificate of Excellence
Reviewed April 15, 2013

Excellent food, the staff is very helpful. Rooms are clean, the beds are very comfortable. I try to book the Hilton whenever I stay in Tuscaloosa.

I left personal belongings in the room and the staff went out of their way to make sure that they were returned to me.

  • Stayed: March 2013, traveled on business
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Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded April 23, 2013

 Our associates here at the Hilton Garden Inn Tuscaloosa pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you!

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384 - 390 of 444 reviews

Reviewed April 10, 2013

I have lived overseas and travelled extensively with my job. This is the worst hotel concerning cleanliness and the worst hotel concerning front desk people I have experienced in years. Ants basically rule the bathrooms all the way at least as high as the 3rd floor. The front desk people are either incompetent or just don’t care. Concerns expressed to the hotel clean staff generated venting from the employees about the management of the hotel. Several statements describing our concerns to the front desk went unanswered. In the hallways on the various floors are what looks like “after-party” DNA or vomit stains throughout the halls. I am sure they have had some kind of party crowd over the years with the hotel being so close to the university.

The place has a front lobby that shadily looks nice and well designed only to fool you when you get to your room. The hotel reminds me of a Motel 6 being combined with a Panama City, Florida spring break trip.

There is new construction going on to the front lobby and the outside fasade.
Concerns relayed to the Hilton Corporate Customer service went unanswered.

Don’t take your family, don’t risk the experience. You are merely asking for a clean room with some peace and quiet. The management and local ownership do not need to be in the hotel business if they cannot provide the basics of customer care.

Room Tip: Pick a room as high as possible or perhaps in the Marriot Courtyard next door.
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  • Stayed: January 2013, traveled on business
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Thank Chalateco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded April 23, 2013

First of all, thank you for your candid feedback of your stay with us. I appreciate you selecting our hotel. I understand that you were disappointed with some issues at our hotel specifically regarding the cleanliness of our hotel. I am so sorry that you found stains in the hallways and that there were ants in your bathroom. I sincerely apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure our standards of cleanliness and comfort are consistently met. We strive on providing our guests with a clean and comfortable stay and we will do everything we need to do to ensure that this issue does not occur again. I am always looking for reviews to provide insight into our guests experience and I will keep your review in mind.

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.

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Reviewed April 3, 2013

Your choices for first class accomodations are few and far between in Tuscaloosa, but the Hilton Garden Inn does not disappoint.

Our room was clean, it's about 15 minutes from the University of Alabama campus . . . and sports quite a bit of Bama-related decor. Our room had a refrigerator, and they offer cookies in the afternoon.

There is a full restaurant - with a buffet breakfast that is free if you are a Hilton Diamond member, and $9.99 otherwise, with made to order omelets, pancakes, etc. They serve dinner and have a full bar, but we did not try dinner here.

It's reasonably priced off season . . . but we've made reservations for Parents Weekend to the tune of over $300 a night - it's not worth that, but the hotels have the ability to charge that on Alabama Football weekends, because people will pay.

  • Stayed: March 2013, traveled with family
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1  Thank VAfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded April 9, 2013

It is good to hear that we here at the Hilton Garden Inn Tuscaloosa "did not disappoint" you.
Thank you so much for your nice review.

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Reviewed March 25, 2013

This seems to be a newer hotel as it is in great shape. The rooms are clean. The staff working that I interacted with were very friendly and polite. Even numbered rooms face the highway which is close by.

Room Tip: Get an odd nunbered room to avoid highway noise.
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  • Stayed: March 2013, traveled on business
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4  Thank kuwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded March 27, 2013

 We always enjoy hearing from our guests here at the Hilton Garden Inn Tuscaloosae ! Thank you for posting such a pleasant review.

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Reviewed March 23, 2013

Stayed one night while traveling in Alabama to see college tennis match. The hotel was clean, staff friendly and we got a good night's sleep. No problem with noise from other guests. Everything was great! The only suggestion would be to have better directional signage off the cross roads. Had a bit of a hard time finding it.

  • Stayed: March 2013, traveled as a couple
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1  Thank Tracey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded April 9, 2013

“Friendly staff, Clean and Comfortable” is exactly what we want to hear at the Hilton Garden Inn Tuscaloosa . Thank you very much for your business and I do hope that next time you are in town, you stay with us again.

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Reviewed March 21, 2013

As a frequent traveller, I was most satisfied with the price, cleanliness of the room and friendliness/professionalism of the staff. I would recommend this hotel without any reservations. Thanks Hilton Garden Inn Tuscaloosa for making our stay with it...I'm definitely a repeat customer!

  • Stayed: March 2013, traveled with friends
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1  Thank LAW W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded April 9, 2013

Return guests are very important to us here at the Hilton Garden Inn Tuscaloosa and you are very welcome. Our main concern is for all our guests to have a welcoming stay and I am thrilled that we were able to make your stay enjoyable. Thank you very much for your business and we look forward to your next trip.

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Reviewed March 13, 2013 via mobile

Stayed at hotel with college baseball team. The staff was friendly and the food was delicious. Very good breakfast. Nice exercise room and indoor pool. Only complaint, not all rooms ready upon arrival.

  • Stayed: March 2013
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1  Thank Al W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded March 20, 2013

It was nice to read our hotel the Hilton Garden Inn Tuscaloosa had good food and our staff was friendly. We are also sorry your rooms were not ready for you at check in and will bring this up at our next meeting. Thank you for your nice review and we hope to see your again soon.

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Additional Information about Hilton Garden Inn Tuscaloosa

Address: 800 Hollywood Blvd, Tuscaloosa, AL 35405-6224
Phone Number:
Location: United States > Alabama > Tuscaloosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Tuscaloosa
#6 Family Hotel in Tuscaloosa
#7 Business Hotel in Tuscaloosa
Price Range: $115 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tuscaloosa 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Tuscaloosa Hotel Tuscaloosa
Hilton Tuscaloosa

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