I not only travel a bit, I produce radio programming that is travel/entertainment/culinary based. I've stayed in very high end luxury properties and cheap little dives, as well. Look...every property has an issue or two. Some are major and unforgivable in the lodging industry and some are the result of just normal usage and go unreported by one guest to the property but are discovered by the next. Maintenance, no doubt, catches most through their regular inspection of the guest rooms/facilities. Not always.
I recently found myself in Tuscaloosa quite unexpectedly and needing a room for two nights. ABVI had the most competitive rate. I opened the door to my room and was somewhat surprised at the level of room for the money. It was clean and well attended to by housekeeping. My towels were really white and clean and smelled good! (I'm a bit of a freak about that) A microwave and fridge are always a huge bonus for me as I often find myself collecting local food or beverage to enjoy in my room later or on the road home. Both were clean and worked fine. Since I find it hard to roll out in the morning without my bean, it was nice to have a coffee maker in the room, too. The lobby doesn't serve a big breakfast with an omelette bar or waffle iron (that drive up your room rate), but they do offer fresh coffee and decaf, toast, cereal, juice and packaged pastries.
The issues I encountered in my room were pretty basic. Two of the lamps needed a little attention and the cord on the room phone (which I rarely use) wouldn't stay clipped in the handset. Also, the internet was down. When I called the front desk, I first thought the clerk was trying to get rid of me, but she explained she wanted to get me off the phone so she could actually come to my room and take a quick inventory of the issues herself!
The front desk clerk showed up minutes later, apologized for my inconvenience, took notes on my issues and looked around to make sure everything else was in order, apologized again for the invasion of my space and promised I'd have my rooms problems addressed. There was another knock on my room door soon after and I thought perhaps she'd forgotten something, but it was actually maintenance coming to fix my lamps already! The router issue was addressed soon after and all was good!
All in all, you don't ALWAYS get what you pay for. This time I feel like I was well taken care of beyond what I paid. The staff was great and well displayed that famous Southern Hospitality. If you can hack that 'Bama humidity, there's great food within walking distance if you had to, a quick drive if you can, and trust me, if you ask the staff for recommendations on 'what' to eat 'where' locally you won't be disappointed!
**FOOTBALL FANS TAKE NOTE!**
The only delay I had at the front desk was the phone ringing off the hook from 'Bama fans with a home game coming up! This, apparently is 'the' favorite fan hotel in Tuscaloosa so book early if you're going to a game!
Oh yeah, one more thing I learned on my stay here..."ROLL TIDE!"
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