I have stayed at the Centerstone Inn twice - once last May 2013 for 2 days for my daughter's orientation at the University of Alabama and again for 10 days in August of this year. The room in May was adequate for the price - $69.00 a night for 2 double beds and breakfast is good for Tuscaloosa.I booked the hotel for my extended stay in August based on my stay in May. I was completely disappointed. If you read the other reviews carefully you will notice phrases like"as clean as any I have stayed in" and "fine for the price". I am sad that these folks have had such bad experiences in other places that this hotel is good by comparison. No one should have to lower their standards this far.The recurring mention of overwhelming smoke odor and the people (including staff) smoking and drinking at the entrance to the hotel is absolutely accurate.When I mentioned the bad smell of smoke and wetness in my room to the front desk, I was supplied with my own bottle of commercial strength deodorizer and told to use it where ever I needed it. It just made the smoke smell sweeter and more nauseating. I agree with the other reviewer who said the rooms are relabeled as non-smoking based on how the room was booked. The level of smoke smell and yellow coating of the paint in my room could not have happened if there had actually been no smoking in it. I noticed the moist, mildewy feeling in my room and the fact that the hallway was markedly hotter than my room - which by the way never really got cool in steamy Tuscaloosa in August - and was eventually told that the one of the AC units on the 2nd floor hall was down and had compromised the function of the other unit. It was not fixed the entire time I stayed there . My room never got cool because it could not compensate for the lack of AC in the building as a whole. I realized after the first night that the carpet had a slick feel but it is brown and at first you cannot see just how gross it is.. When I slipped into bed after walking barefoot and clean from a shower to my bed, I realized after I saw the black streaks left on the inside of my sheets that my feet were entirely BLACK from the oil and chemicals shed from the boots of the construction and factory crews which are the predominant clients of the hotel - these are the guys you will see hanging out at the front door drinking and smoking. The oil and chemicals were so gross that when I wore my flip flops for the rest of my stay whenever I walked on the carpet, I slipped on tile floors outside the room because of the oily coating left on my shoes.I told the front desk of my issues with the cleanliness of the carpet and they took 2 days to finally attempt to clean the carpet. It was just as gross after the cleaning and I was finally moved to another room - no cleaner that the first. Elizabeth, the manager, explained at some length that the carpets had so much commercial grease and grime in them that she had consulted with professional cleaners about a way to get them clean and that it should happen "before football season".Since this was not football season, I guess I was just out of luck. I also cut my foot on the carpet tack strip which was exposed in the doorway between the room and the bathroom. I called that to the attention of the front desk on the first day in my second room. Nothing -not even a hammer brought in to tap the nails flat - was done. I neglected to mention the problem to my husband when he joined me for the last two nights of my stay and he too cut his foot. We realized during the last two nights during which I sat on the couch for the first time that the couch cushions and back were covered in the same black, oily chemical residue that covered the floor. I had to change clothes after sitting on the couch. The front desk attendants were mostly nice if ineffective in offering solutions. Elizabeth is also very nice and good at commiserating with any problem you have without offering solutions or any consideration such as discount rates or anything else to make up for the truly awful accommodations. In addition to the filth the other reviewers are right in pointing out that the towels are very thin as are the sheets and the mattresses are stiff as cardboard. I paid full price for every nasty night I stayed there. I would have moved if Tuscaloosa had not been completely sold out as it often is. This permanently sold out condition which persists in Tuscaloosa is the only thing which allows conditions as bad as the ones I describe to persist. This same hotel for which I paid $69.00 per night charges and gets $250.00 per night on game weekends.Though there is a full breakfast offered with your room, most of the clients are workers who leave very early and eat before they leave. During my 10 day stay, there was never ONE day when I went down to eat after 8:30 when the food was replenished from the locust who had been there earlier.There was also never anyone in the breakfast area able to restock. Often, there was no one at the front desk either - there was a sign saying they were helping other guests right under the TripAdvisor Award sign. The door to the sink room behind the dining room was always open and I went in there to find what I could. The computer for public use in the lobby was broken and the desk clerk said it had been broken for months. The internet worked only 2 nights out of 10 during my 2nd stay. After my stay, I called the hotel headquarters to let them know just how bad it was. I had also spoken at length with Elizabeth before I left. I spoke with a young man who expressed great concern about everything I have just described here and said clearly that this was not how things should be and that they had no idea of these issues. Even if he had not heard these things from, me all he had to do was read what has been written here to see how consistently the same issues of smoke, cleanliness, lack of service and disrepair are mentioned. He told me he would look in to the issues I raised and get back to me.I think it is important to give any business a chance to improve before taking your complaints public. It has been a month with no word so I am doing what I said I would do and letting the readers of TripAdvisor know just how nasty the Centerstone Inn is and just how little effort the management makes in correcting issues which have been clearly brought to their attention.
- Official Description (provided by the hotel):
- Centerstone Inn & Suites is located less than 15 minutes away from The University of Alabama, and next door to Cracker Barrel restaurant off of exit 76 in Tuscaloosa. We do have a free full HOT breakfast in the mornings, on-site staff 24 hours a day throughout the year, interior room hotel, recently renovated, flat panel TVs, micro/fridge, hairdryer, and complimentary Wi-Fi. Also, the hotel does offer extended stay options for those that are staying in the Tuscaloosa area for longer periods of time. Our target markets consist of are families, business travelers, leisure, and visitors to the Tuscaloosa area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Expedia, Hotels.com, Travelocity, TripOnline SA, Hotwire, Cancelon and Cheap Tickets so you can book your Centerstone Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Tuscaloosa
- Tuscaloosa Comfort Inn