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“Staff was wonderful!”

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Country Inn & Suites By Carlson, Tuscaloosa
Ranked #8 of 35 Hotels in Tuscaloosa
Certificate of Excellence
Allentown, Pennsylvania
Level Contributor
403 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Staff was wonderful!”
Reviewed August 10, 2014 via mobile

Cannot say enough praise for the staff at this hotel. Lauren at the front desk is amazing. Country inn better keep her and move her into management! She was so helpful and delightful! Full of wise advice about the city, where to shop, eat, find things, etc.
And she helped us in many other ways... First, I was new at using the hotel phone app and accidentally cancelled my reservation. I tried to reinstate it on phone app and it came up as hotel was sold out, room no longer available. I panicked since we had not had time to buy a bed for my daughter's new rental as a new Univeristy of Alabama student. Called hotel and Lauren said, "no problem", she reinstated my reservation and said "come on over." She was so gracious to us. When we got to our room there was a little welcome bag on the pillow with animal cracker snacks in it tied with a bow, welcoming us to the hotel.
I asked if we could stay another night since the house my daughter rented looked like it would need more cleaning than expected and I doubted we could move in next day. Lauren checked and since this is the university move in week, they were totally sold out. But, she said "don't worry, there are sometimes last minute cancelations" and she told us to check next morning before checking out. Good advice. Next morning Jasmine was working front desk and she was fantastic. Figured out how to let us stay an extra night and how to keep us in the same room.
The breakfast was great. Loved their biscuits and fresh fruit with orange and grapefruit slices. Also glad they had refrigerator and micro in room. First night we ordered so much food that we had 2 huge doggie bag boxes of left overs. Stuck them in fridge and it worked out great to zap in microwave the next night for dinner. Tip if you plan on doing this... LOVE that this hotel uses real ceramic plates and cups for breakfast instead of wasting styrofoam which is so bad for environment. We borrowed 2 ceramic plates from breakfast room, knowing we would be heating leftovers for dinner and not wanting to cook in styrofoam leftover boxes. Then just rinsed the plates and returned them to the dirty dish bin in breakfast room the next morning. My daughter hates styrofoam and says you are never supposed to microwave in it so it is great that his hotel offers this real plate option. After a few nights we were ready to move into her house so no need to stay in a hotel in Tuscaloosa again. But if we need to, we will surely be back here and hope to see Lauren again. She is wonderful. We took her advice on restaurants, shopping, everything! Felt like we met a new friend the first day we arrived in town! Thanks!

Stayed August 2014, traveled with family
Helpful?
Thank creativecrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy M, General Manager at Country Inn & Suites By Carlson, Tuscaloosa, responded to this review, August 11, 2014
Thank you for taking the time to share your recent experience as guest at Country Inn & Suites. We are pleased that our team was so professional and accommodating during your stay with us. We try to ensure that each guest receives A-level service from check in to check out. I will certainly share your kind words with Lauren and the rest of our staff!

We look forward to having you back as our guest and providing you, again, with an amazing experience during your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
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English first
Thomasville NC
Level Contributor
3 reviews
3 hotel reviews
Reviewed August 7, 2014

Always enjoy staying at this hotel. Staff is friendly. Rooms are clean. We chose this location because we have a daughter in school at the University. It is close to her, plus close to the interstate and shopping.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy M, General Manager at Country Inn & Suites By Carlson, Tuscaloosa, responded to this review, August 11, 2014
On behalf of our entire staff at Country Inns & Suites, Tuscaloosa ~ I thank you for sharing your experience at our hotel. As always our staff strives to make every guest feel welcome and make them feel at home. We appreciate your business and hope you come see us again whenever you are in Tuscaloosa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 16, 2014

We have stayed in a lot of hotels over the past 5 years and although the room sizes were good (we had two king suites) but they both smelled - one was smoke smell and the other was mold smell. A quick spray with my room deoderizer helped but we shouldn't have had to do that!

Also, we had no toilet paper in one room and the other had only enough for one person.

Pool was smallest I had ever seen. Had just had chlorine put in it so we had to wait hours before going in. Location was right off the highway and about 15 minutes from University of Alabama (many red lights on the way there). Pro - king bed was very comfy

Would look for another hotel to stay in if ever in the area again

  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank soccermom000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy M, General Manager at Country Inn & Suites By Carlson, Tuscaloosa, responded to this review, July 17, 2014
Thank you for your honest feedback of your recent stay with us. I thank you for staying with us and truly apologize that we did not meet your expectations. I did, however, want to take this opportunity to apologize for the room concerns and the issues with the pool. Our guest satisfaction is our main priority, and I personally assure you that we will definitely take your comments into consideration so that we may find ways to improve our service and quality.

Once again, I really do apologize for any inconveniences you may have had and I hope the next time you return to the area you consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 14, 2014 via mobile

Me and my husband visited Tuscaloosa to see a concert we stayed at this hotel because it was near the amphitheater and it had good prices and very cozy the bed and pillows where so comfortable that we had to find out where they bought them from .(pacific coast ) The staff was super nice too !!will stay at this hotel again

Stayed June 2014
Helpful?
Thank Stacy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy M, General Manager at Country Inn & Suites By Carlson, Tuscaloosa, responded to this review, July 15, 2014
Thank you for taking the time to share your recent experience as guest at Country Inn & Suites. We are pleased that our team was so professional and accommodating during your stay with your family. We look forward to having you back as our guest!

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviewed July 13, 2014

We stayed here while visiting UA and the stay was pleasant. The room was clean, had a refrigerator and the breakfast was very good the next morning. It's not too far from the school and I would definitely stay here again.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank momo_on_the_gogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy M, General Manager at Country Inn & Suites By Carlson, Tuscaloosa, responded to this review, July 15, 2014
Thank you so much for your comments concerning your visit to our hotel. We are pleased to hear you enjoyed your stay. We always try do our best to provide our guest with great service and clean comfortable accommodations. Thank again for choosing to stay with us. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luling, LA
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 10, 2014 via mobile

For a one day stay couldn't ask for anything more, clean comfortable room at a good rate. Free breakfast in the morning was nice. Convenient location not far from interstate, gas stations and food close by.

Stayed July 2014, traveled with family
Helpful?
1 Thank Luling_Buzzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy M, General Manager at Country Inn & Suites By Carlson, Tuscaloosa, responded to this review, July 13, 2014
Thank you for taking the time to review our hotel. I am very happy that you had a good experience overall. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 10, 2014

Clean, spacious rooms, comfy beds, helpful and friendly staff. Breakfast is typical motel fare, uninspiring, but available. Easy to find location, right off the highway and just a short drive to the University of Alabama campus. If our travels bring us this way again we will definitely book here.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ZeldaRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy M, General Manager at Country Inn & Suites By Carlson, Tuscaloosa, responded to this review, July 13, 2014
Thank you very much for taking the time to let us know about your stay with us. We appreciate your kind words and are very happy that we could accommodate you. We will make sure to pass along your kind words to all of our staff. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Tuscaloosa

Property: Country Inn & Suites By Carlson, Tuscaloosa
Address: 4801 McFarland Blvd E, Tuscaloosa, AL 35405-3809
Phone Number:
Location: United States > Alabama > Tuscaloosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Tuscaloosa
#11 Business Hotel in Tuscaloosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Tuscaloosa 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Located in the heart of Tuscaloosa, the Country Inn & Suites provides cozy accommodations, friendly service and an ideal location sure to please leisure and business travelers alike. Our Tuscaloosa hotel's facilities were recently renovated to include new carpeting throughout the hotel, a brand new Fitness Center, updated appliances and furniture and flat-screen TVs in every guest room. We continue to offer free high-speed Internet access and an outdoor swimming pool. Plus, Club Carlson Rewards members receive 20 Gold Points® for every dollar spent! So be our guest at the Country Inn & Suites Tuscaloosa hotel and enjoy the city's celebrated southern hospitality. ... more   less 
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Also Known As:
Country Inn Tuscaloosa
Tuscaloosa Country Inn

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