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Comfort Inn & Suites
Ranked #3 of 3 Hotels in Trussville
Certificate of Excellence
Reviewed January 29, 2014

Thanks to the staff at Comfort Inn & Suites. Unexpectedly, the Birmingham area was hit with snow and ice on yesterday. My husband was on the road from 11 that morning until 11 that night and couldn't make it home (usually only takes about 50 minutes from where he was coming from). He was able to make it to the Comfort Inn & Suites and although they were full, they allowed him and other stranded motorists to stay in the lobby out of the cold. Fed them breakfast and made sure they were comfortable. Thank you so much!! (He did make it home safely this morning)

We've stayed here a couple of times and previously and would definitely stay again.

  • Stayed: January 2014, traveled solo
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Thank t2mp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (92)
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58 - 64 of 92 reviews

Reviewed December 19, 2013

This was my first stay at a Comfort Inn and overall I was pleased with the room. The bed was comfortable and everything was very clean and modern (love the bedside LED reading lamps).
The breakfast bar was clean but very basic - not quite the selection I'm used to.
The last night of my stay there were some noisy guests down the hall but the management took care of the problem and apologized for the inconvenience. I would definitely consider staying here again if my regular Trussville area hotel is booked up.

Stayed: December 2013, traveled solo
Thank Mack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trussville C, Manager at Comfort Inn & Suites, responded to this reviewResponded December 24, 2013

Thank you for your taking the time to rate our Hotel. We always strive to make our guests' stay as comfortable as possible.

Patricia

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Reviewed November 6, 2013

This Comfort Suites in Trussville Al.was our last stop for our vacation and We were pleasantly surprised at how the Staff greeted us and made our last one night stay.The lady at the desk on the afternoon of Oct.31st was so accomodating and our request for the top floor suite was quiet, clean, and the beds were so comfortable! The breakfast was very good and the man that works in there is a gem! I Loved the coffee/latte mixture that he asked me to try.My husband and I will definitely stay here again when We pass through.

  • Stayed: October 2013
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Thank Dianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trussville C, General Manager at Comfort Inn & Suites, responded to this reviewResponded January 21, 2014

Thank you so much for your wonderful comments.
We try our best to meet & exceed your expectations in accommodations & service.
Looking forward to welcoming you back to our hotel in the near future.
Janice

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Reviewed October 22, 2013 via mobile

We stayed here while visiting my relatives. The hotel was very close to their house, restaurants, shopping, and the Interstate. The rooms were very clean and well-situated. Our king size bed was extremely comfortable. I slept like a baby, and that is not usual for me at a hotel! The best thing about this hotel, however, were the employees both mornings. They were some of the nicest people I have ever encountered! The desk clerk was very friendly and accommodating. The maids were nice and friendly. The shining star, though, was the man at breakfast. (I believe his name is Charles?) He was so overwhelmingly nice and helpful, joking with our kids, chatting with us, cleaning up after us, getting us our food before we had a chance to get up! His service went above and beyond. It made us leave with a smile on our face and a certainty that we will definitely return! We simply had a wonderful two-day stay!

  • Stayed: October 2013
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Thank TravelinMomma77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trussville C, General Manager at Comfort Inn & Suites, responded to this reviewResponded January 21, 2014

We are very thankful you took the time to comment on our hotel. We are very proud of the renovation. Other guests tell us they love the colors and the beds. Can't hear enough about the beds.
We look forward to having you visit us again in the near future.
Janice

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Reviewed October 19, 2013

Had a great 4 night stay while at the Vintage Motorcycle Festival at Barber Motorsports Park. They gave us a first floor room right near the side door for easy exit/entrance since we were there 4 nights. Awesome! Each night we came back the place was clean and comfy. Nice beds (even better than the Hampton Inn we stayed at in Bristol,TN). Decent eating really closeby (Apple bees, Cracker Barrel, Lone Star Steakhouse). Would definitely stay here again!

  • Stayed: October 2013, traveled with friends
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Thank Pepperdog24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trussville C, Front Office Manager at Comfort Inn & Suites, responded to this reviewResponded October 21, 2013

Dear Pepperdog24

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Quiana Evans
Front Office Manager
Comfort Inn Suites,Tussville
2056613636

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Reviewed August 14, 2013

We were in town for the night to pick our daughter up from a summer internship. The hotel itself was very nice. The room was clean, comfortable, and well maintained. The hotel appeared to be full but were never heard anything. The best part of the trip was the greeting the morning we checked out. We were welcomed into the breakfast area by Maurice. He must have been responsible for the breakfast area. He was friendly, attentive, and just plain nice. He was constantly wiping down tables, helping folks with their plates, asking if everything was okay, offering to refill drinks, he even made my waffle for me. Not the kind of service you expect from a complimentary breakfast. However, his willingness to go above and beyond made the entire stay totally memorable. Please make sure someone let's him know just how blessed we were to meet him and how priviliged your hotel is to have someone who goes way above and beyond what needs to be done to insure customers have a great experience!!

  • Stayed: August 2013, traveled with family
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Thank PeterTammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trussville C, General Manager at Comfort Inn & Suites, responded to this reviewResponded October 1, 2013

Mr. Tammy,
Thank you so much for the wonderful comments regarding our hotel & Maurice. He is a jewel and I will pass on your comments to him.
Hope to see you again soon!
Janice

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Reviewed July 31, 2013

Hallway was dark. We were greeted by a huge cockroach as we entered the room. Grandson chased him down to kill him but I had already seen him. Had it not been so late and we were so tired, I would have gone elsewhere. Complimentary breakfast was satisfactory.

  • Stayed: July 2013, traveled with family
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Thank mammap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trussville C, General Manager at Comfort Inn & Suites, responded to this reviewResponded October 1, 2013

Dear Mammap,
Thank you for your comments regarding your stay. We are glad you took the time to let us know that your stay fell short of our expectations. Please accept our apologies.
So sorry that you were greeted by a bug and one which is very common in Alabama. We are on a monthly spraying service and for the most part, we don't have any problem with bugs. Knowing that we'd been sprayed two days before your stay, I am surprised that one was out and about. They are unpleasant little creatures.
Sorry you missed our Full Hot Breakfast. It is not a Continental as in the older days. Ha Ha! Most guests enjoy the bacon, eggs & sausage and love the make your own waffles. Hopefully on your next stay you will have the time to enjoy. We have recently added Soy Milk to our menu for the health conscious.
Well, I better get back to work.
Thank you again.
Janice

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Additional Information about Comfort Inn & Suites

Address: 4740 Norrel Dr, Trussville, AL 35173-2634
Phone Number:
Location: United States > Alabama > Trussville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Trussville
Price Range: $91 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 66
Official Description (provided by the hotel):
Newly renovated 2013. Upgraded beds and bedding. Serving a Hot Breakfast with make your own waffles, sausage, eggs and bacon. We still have the Continental favorites of donuts, french toast and all the coffee you feel like drinking. Try our Cappuccino! ... more   less 
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Also Known As:
Comfort Inn Trussville
Trussville Comfort Inn

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