This is NOT a Holiday Inn anymore.........We'd stayed here previously when it was a Holiday Inn; it was clean, comfortable, we had a executive suite (larger room with living area).....It had great room service, a great breakfast buffet or order off the menu, a restaurant open for dinner......not a 5star but a very nice comfortable hotel.
We stayed here the first week of May 2012......and never again. There were less than five vehicles in the parking lot each night; that's how unoccupied the hotel was. The room was clean or seemed to be but small, dingy, peeling wallpaper, the exterior of our room (we had an outside entry door) was nasty looking..........it looked like we were going into the ghettos.
On our third night there, I noticed the floor (carpet) was wet in front of the AC unit. I phoned the desk and was told I'll leave them a note about it. I went by the front desk and told the girl on duty the next morning before we left to visit family. We came by after lunch that day...maintenance was there. He said he had to put a hole in the drip pan of the AC unit so it would drain. That night the floor was wetter........
The following day I made reservations for the remainder of our stay at another hotel and we moved out......as we'd paid the weekly rate.......we left without telling anyone. It wasnt like they needed the room for other guests.
As far as customer service, I had good and bad experiences with the desk staff. The one who checked us in on April 30 was cold and unpleasant........there was another lady on during the week who was very pleasant (I'd also spoke to her on the phone before our trip). The one housekeeper we saw on Tuesday morning (May 1) was very nice also.
We heard hearsay that Best Western is going to purchase this hotel and renovate it,. My advice is to bulldoze the building and start over from scratch.
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- Also Known As:
- Holiday Inn Sheffield Florence
- Sheffield Holiday Inn