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“Sunny breakfast in the patio” 4 of 5 bubbles
Review of URBN Boutique Shanghai

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URBN Boutique Shanghai
Ranked #34 of 4,969 Hotels in Shanghai
Certificate of Excellence
Shanghai, China
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Sunny breakfast in the patio”
4 of 5 bubbles Reviewed January 29, 2012

I went there on a sunny Saturday morning for a business meeting.
The patio was wonderful, quiet, green, in a word: peaceful ! Breakfast offerings were simple and well executed.
Staff was nice, smiling, and professional, I remember having lost an item and , after I returned at the hotel, they rushed to find it and handed it back to me very quickly. Top.

Stayed November 2011, traveled on business
Helpful?
Thank elkemos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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549 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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Toronto
Level Contributor
119 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed January 29, 2012

I came to Shanghai on business and carefully chose this hotel after reading the reviews. This is an extremely well run and cool place to stay in Shanghai. The general manager. Jonathan, and the F and B manager, Fergus, do a great job. If you are looking for a really unique and hip boutique hotel to stay in Shanghai this is a great choice.

  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Francesco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, February 13, 2012
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel.We truly appreciate your comments and support for us and the hotel. Our hotel aims to provide great service while at the same time creating a relaxed atmosphere. We hope to see you back at URBN soon!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 21, 2012

We visited Shanghai at the beginning of January 2012, and spent a couple of nights in this hotel.

WOW. That about sums it up! It's on a really old school street, full of tiny family run shops were the families live in the stores. You enter through a set of classy but almost hidden wooden doors, and find yourself in the courtyard. The street noise almost stops, and you could be on a beach resort in the Maldives at this point, it's so relaxing.

The hotel itself looks and 'feels' amazing, the decor is cutting edge cool and the staff could not be nicer. It's also apparently carbon neutral, which is quite a big deal, especially in China.

We ate in the Brasserie at a table overlooking the courtyard, a truly first class experience. The quality of the food matched the surroundings.

I loved my time in the city (been before) and can't wait to hit this hotel when I go back.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BaxterFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, February 13, 2012
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. The location of the hotel is great since we are so close to Jing’an Temple, yet situated on a road that provides a quiet and relaxing atmosphere. Our whole hotel centers on being carbon-neutral without sacrificing any of the experience of staying at a boutique hotel. We hope to see you when you’re back in Shanghai!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nishinomiya, Japan
Level Contributor
352 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed January 15, 2012

Would not been able to find it if it wasn't for a friend help. Room was large and comfortable, very modern.

If there are any complaints would be the floor room was not all one level. This was very cool looking and in the daytime very chic and I loved it however I found that at night, when you are sleepy, jet lagged and in an unfamiliar room, could kill yourself.

The lounge selection was great and it was truly comfortable atmosphere.

  • Stayed November 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CanuckJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, February 13, 2012
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. Our rooms all emphasize sustainability while at the same time being highly modern. The layout of the room is unique, but it contributes greatly to the experience of the stay. We hope to see you at URBN soon!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 23, 2011

On the way to URBN Hotel, I thought the taxi driver was a bit lost. I knew we were close to Nan Jing Lu, the main shopping street in Shanghai, but it felt like we were in a run down neighborhood. But once I stepped through the main door, what greeted me was more than I could ever expect.

URBN Hotel is indeed a very very chic and cool hotel. I love the old leather luggages stacked to form a wall. The rooms are very funky too. Very well designed hotel.

The service is not what you would typically expect from a hotel in China. The staff were friendly, and spoke good English.

Will definitely recommend it to anyone. It is a true gem in Shanghai.

Room Tip: They have a rooftop suite with a balcony on the roof. Fantastic.
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CKLamster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, January 5, 2012
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. We intentionally keep our entrance hidden, it is always a pleasure to see people's expressions light up when they walk into our peaceful courtyard, unaware that what they just found is China's first carbon-neural hotel. Jing'An district is a pretty popular area for those tired of the old French Concession, but one would not notice from the quietness that exudes from URBN. Combine that with fantastic rooms and top-notch service and you have one of the best boutique hotels in the world. We hope to see you back with us soon!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 19, 2011

A friend who has often traveled in China told me that his most important advice was to book a high quality hotel. He was right. After twenty hours of travel time, a half hour while our plane circled before landing, waiting in long lines in an airless airport, and a heart-stopping taxi ride through Shanghai on a sweltering July day, we arrived, completely spent, at URBN. We were immediately glad we had chosen it for our first two nights in China. URBN truly is an "oasis" in the middle of Shanghai, and one feels a sense of peace simply walking past the small grove of bamboo at its entrance.

URBN boasts that it is the only carbon neutral hotel in Shanghai. Most of the hotel is made of recycled materials, including a stunning wall built from stacks of well-oiled vintage leather suitcases behind the front desk, hallway walls made from reclaimed grey brick from Shanghai’s French Concession area, a clever display of old woks and gentle lighting built into a wall of the restaurant, and key card electronic controls that turn off all the lights when you leave your room. Soon after our arrival, a hotel staff member arrived at the door bearing fresh orange juice and two buttery Madeleines. Perfect.

Our garden view room overlooked the minimalist bamboo garden at the entrance. In addition to a soaking tub and huge slate and teak shower, our room included a generous sunken living area surrounded by contemporary couches, and two perfect reading lights on the bed. There are several levels in the room, and I quickly realized I would need to be careful to turn on a light in the middle of the night.

After reviving ourselves, we headed to the 4th floor bar for happy hour, where we were greeted by URBN's Manager Jonathan Ma, who was born in the U.S. and later moved to Shanghai. Jonathan helped us successfully use our international phone and answered our questions about Shanghai as we sipped wine and enjoyed the comfortable bar.

On Sunday morning, we had brunch at the URBN. It is definitely a hotspot for an eclectic international crowd including chic young Chinese families, so a great spot to people-watch. The food is international, fresh, and delicious.

We felt welcome and comfortable at URBN. The beds are superb and the rooms quiet. The staff is friendly and kind. After traveling around China for two weeks with our son, we intentionally chose to return to URBN again at the end of our trip, the night before we flew out of Shanghai for home. Jonathan and the rest of the staff greeted us like old friends. URBN is a gem and an unforgettable place that I wholeheartedly recommend to other travelers seeking comfort in the middle of bustling Shanghai.

Room Tip: We loved our room overlooking the garden entrance.
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IciEtLa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, January 5, 2012
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. We read your review to the entire hotel staff and everyone was thrilled by every compliment you gave us. It was truly an honor to take care of you and your family both times you stayed with us last month. Please do not hesitate to contact me if your travel plans bring you back to Shanghai, we would love to accommodate you once again. Thank you from all of us at URBN Hotel and all the best to you in 2012!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed December 15, 2011

I stayed in an atrium room for one night during a quick trip to Shanghai for a business meeting. Super-relaxing atmosphere and perfect low-key space to unwind before heading off to another Chinese city. The bathroom/shower in the atrium rooms was fantastic.
I don't speak any Chinese dialects, and it was very easy to ask questions of all of the staff.
Evening snacks and morning breakfast at Downstairs were complimentary (or included in my rate, not sure) and very tasty.
The location is a short walk (5 minutes?) from the Jing'an Temple stop of the subway which means it was direct and less than an hour door to door from/to Hongqiao airport.
I'll be back, as it feels more like a home than the high rise chains.

  • Stayed December 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FreqGlobTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, January 5, 2012
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. Many of our guests are overseas travelers with little or no Chinese language skills, so we make sure our agents can assist both our English and Chinese-speaking guests. It is great to hear you took advantage of our URBN Lounge happy hour, where selected drinks and made-to-order snacks are complimentary for all in-house guests daily from 5pm-7pm, as well as a delicious breakfast to start the day. We hope to see you back with us soon!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about URBN Boutique Shanghai

Property: URBN Boutique Shanghai
Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#28 Business Hotel in Shanghai
#34 Luxury Hotel in Shanghai
#42 Romantic Hotel in Shanghai
#126 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — URBN Boutique Shanghai 4*
Number of rooms: 26
Official Description (provided by the hotel):
URBN Hotel Shanghai, the award-winning design-meets-sustainable boutique hotel, is ideally located in Shanghai's bustling downtown.  A former warehouse, the redesigned hotel is located on a quiet tree-lined street in Jing'an District with an abundance of independent bars and cafes in the surrounding streets and is only minutes away from the commercial shopping district and subway lines 2 and 7. URBN Hotel Shanghai offers sleek rooms and suites over 4 floors with a blend of contemporary, minimalist aesthetics and modern day comforts such as the COCO-MAT Renewal Bed, free wifi, a DVD home theater unit, high-definition television, an in-room safe, a selection of New York fashion designer Jay Godfrey's paraben-free bathroom amenities, a well-stocked mini bar and one-of-a-kind artwork. The hotel also features a 24-hour gym and an on-property restaurant, beergrdn, which serves a selection of cuisine with a wide selection of craft beers, artisanal cocktails, and wine in a casual atmosphere both inside and under the tented courtyard. ... more   less 
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Also Known As:
Urbn Hotel Shanghai

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