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SSAW Boutique Hotel Shanghai Bund
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Reviews (1,337)
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All reviewsyuyuan gardenfree mini barmetro stationwalking distancerenmin roadcity view roomminute walkcoffee machinelocation is greatbreakfast buffetbottled watersitting areafree upgradereception areapeople's squareenglish speaking staffhigher floor
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Reviewed January 13, 2014

Nice clean hotel, good location, walking distance from the met line( 5min walk) and 10 min to yuyuan gardens. Don't listen to the staff when they say do you want a taxi, we got a map and found it's all in walking distance and you save money!

Stayed: January 2014, traveled as a couple
Thank trevor v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niels T, Guest Relations Manager at SSAW Boutique Hotel Shanghai Bund, responded to this reviewResponded January 16, 2014

Dear Trevor V,

Thank you for sharing your thoughts regarding your most recent stay with us.
I do hope you had a good flight back to the United Kingdom.

Our location in the heart of Shanghai is indeed a great benefit and I am glad you enjoyed your overall stay with us. We mostly ask our valued guests if they require a taxi when going to the airport upon check-out and thus suggest to use the subway in the city center. Most major attractions are within walking distance or are reachable by subway, which makes our location so convenient. I do hope we did not give you the feeling that we pushed you to use a taxi instead of the subway.

I can be reached at 'ssawsh@outlook.com and hope to welcome you back in Shanghai another time. Once again, thank you for your post on Tripadvisor.com.

Best regards,
Niels Taal
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

We booked two rooms with friends and stayed three nights, were pleasantly surprised by this great value hotel that is less than 2 blocks away from the metro station line 10. We actually walked with our luggage to check in on arrival by just taking the Maglev at the airport and then line 2. The Yu Gardens and the old town is within easy walking distance.

The lobby is comfortable with complimentary coffee and the reception staff is fairly helpful. Our room was very clean, well furnished and nicely decorated. The bathroom is modern and was recently renovated. We only wished the hallway lights could be a little brighter and better lit, but otherwise we were very satisfied with our room.

The slight negative on the location is it might be difficult to catch a taxi in front of the hotel as the sidewalk has a long continuous barrier along the wide Renming Road on the side of the hotel entrance, thus preventing the taxis to pick up passengers easily in front. One morning, we gave up waiting after a long while and walked the two blocks to take the metro instead. Another option of course is to ask the front desk to radio a taxi for you.

We did not try the breakfast buffet but it looked very well presented. We found the price to be rather expensive as it equals about 30% of the room rate.

  • Stayed: November 2013, traveled as a couple
    • Value
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1  Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niels T, Guest Relations Manager at SSAW Boutique Hotel Shanghai Bund, responded to this reviewResponded January 16, 2014

Dear Angela L,

Thank you for your feedback regarding your recent stay.
We are delighted to hear you enjoyed your holiday with friends in Shanghai.

SSAW Shanghai opened two years ago and thus has a very comfortable interior and design.
In our lobby, guests can enjoy complimentery Italian coffee and tea at every moment of the day.
I will take your comment regarding the lighting in the corridors on board during the next meeting. Thank you very much for bringing this to our attention.

Your waiting time for a taxi in Shanghai depends on many different factors, such as weather, time and location. I am sorry you to wait for such a long time but we are always at your service to call a taxi for you. Since the nearest subway line is just a few minutes away, we always suggest our guests to use the subway instead.

Our intercontinental breakfast is sometimes included and depends on your reservation. If breakfast is not included, the price is RMB68 per person. I do hope you still enjoyed your breakfast at some other place around our hotel.

I can be reached at 'ssawsh@outlook.com' for any further assistance. We hope to welcome you back soon at SSAW Hotel Shanghai.

Best regards,
Niels Taal
ssawsh@outlook.com

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Reviewed January 2, 2014

Last week, my family (4 adults + 2 kids) went to Shanghai to spend our X'mas holiday and stayed in SSAW Hotel. The location of this hotel is excellent. I went to hotel from Hongqiao Airport by taxi. It take around 30 mins (without traffic jam) to arrive the hotel and the fare is rmb73.

Hotel has upgaded our 2 rooms to bigger room with coffee machine, sofa corner which is located in 2/F. Restauant is located on 4/F. My package is including 1 set of breakfast buffet only and free of charge to enjoy beverage in the refrigerator inside the hotel room. There are soft drink, green tea and 1 pack of biscuits inside the refrigerator.

Subway Line 10, Yuyuan station is only 3 minutes walking distance from the hotel. Start from the hotel by walking, you may reach Yu Yuan Garden in 10 mins, Yun Nan Road (South) Food Street in 10 mins, 25 mins to Nanjing Road (Shopping Road), 30 mins to The Bund. Quite convenience location!

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank tkc211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niels T, Guest Relations Manager at SSAW Boutique Hotel Shanghai Bund, responded to this reviewResponded January 16, 2014

Dear Tkc211,

Thank you very much for sharing your thoughts with us on Tripadvisor.com.
We are delighted to hear you enjoyed your christmas holiday at SSAW Hotel Shanghai.

Indeed, from Hongqiao airport (or trainstation, which is located next to the airport) it is about 30 minutes to reach our hotel in downtown Shanghai. In addition, we do suggest to always let the driver activate the meter, avoiding high fares. To assist our valued guests, we offer business cards with regular taxi fares upon check-in.

I am sure future travelers are glad to read your comment about the public transportation in order to make their right hotel choice. In Shanghai, the subway is a perfect alternitive for the taxi since there might be traffic jams during rush hours.

Please do not hesitate to contact us directly for any further inquiries. We will be glad to assist you further.

Best regards,
Niels Taal
Guest Service Manager
ssawsh@outlook.com

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Reviewed December 30, 2013 via mobile

Visited twice now Ssaw. It is close to yu garden subway and this is very easy to get around. The hotel is nice with good room and free minibar. Gym is not so good. We very like the breakfast which is highly diverse and tastes well. Staff is helpful and friendly and not annoying as often in China, where reception staff sometimes has no clue.

Thank bronco2014
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Niels T, Guest Relations Manager at SSAW Boutique Hotel Shanghai Bund, responded to this reviewResponded January 16, 2014

Dear Bronco2014,

Greetings from SSAW Hotel Shanghai.
We are glad to read you enjoyed your stay with us for the second time.
Since many of our valued guests are non-locals, we do offer intercontinental breakfast, such as pastries, fresh fruit and 'egg station' for all kinds of eggs and sausages.

We're sorry that the gym did not met your expectations. We take pride in providing outstanding service for everyone so we do appreciate hearing the guest perspective when it helps us refine our service and products. I can thus be reached at 'ssawsh@outlook.com' if you would like share more details.

Thank you very much for staying with us and we do hope to welcome you back soon.

Best regards,
Niels Taal
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 29, 2013

We stayed on 13 December 2013 for a night and again for another 5 nights from 23 to 28 December (2 rooms per night). It is one of the best hotels we stayed while in China. The staffs are forever helpful and cordial at the reception. Room services are consistently fast and efficient. Hotel rooms are huge, cosy, luxurious, clean and tastefully decorated (we even have a chinese bench by the window). We have a daily refill of 3 bottled water, 2 other flavoured tea drinks, 2 cans of fizzy pop and a packet of chocolate/strawberry orio biscuits - all at a price of about RMB 460 per room per night! Hairdryer, a clean flask and a coffee maker too! Though the location is not very scenic, it is very convenient: about 3 minutes walk to Yuyuan Station (which is on line 10, so you are only one station away from Nanjing East Station on line 2) and just 15 minutes pleasant walk to Yuyuan. There is a convenient shop nearby and one across the road (including a small eatery that operate well into the night). No problem with hotel room card. WIFI is okay. Heating is okay.
Have no problem with taxi service. We book one with the hotel at RMB320 (we have 5 passengers). The taxi driver was kind and helpful and we arrived at the airport in less than an hour.
Excellent hotel and services (hope it is the same during peak seasons).

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank tenfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niels T, Guest Relations Manager at SSAW Boutique Hotel Shanghai Bund, responded to this reviewResponded January 16, 2014

Dear Tenfeet,

Thank you for your feedback regarding your recent stay.
We are delighted to hear that your overall experience was pleasant and that you enjoyed our convenient midtown location, complimentary mini-bar and cozy rooms.

Your comment regarding the kind and helpful driver who drove you to the airport will be forwarded to the relevant department. I do hope you had a pleasant flight back home. Of course we would like to welcome you back another time and show you our hospitality services again.

Thank you again for choosing us for your recent stay. Please let me know if there is anything I can do to help make your next reservation more comfortable. I can be reached at ssawsh@outlook.com.

Best regards,
Niels Taal
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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