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“Poor Service. Very Busy Hotel.”

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Sheraton Grand Shanghai Pudong Hotel & Residences
Ranked #82 of 5,159 Hotels in Shanghai
Certificate of Excellence
Reviewed February 2, 2014

I had a bad experience. Stay for 6nights on a bed that was combined with 2 twin beds.
Asked to have the room changed, but they can't find any available room. Found out the last day that my colleague whom had a king bed asked for twin beds, but were told there isn't any available room.

The hotel should proactively told me during my booking that they only had twin beds.
As it was year end (lunar new year) a lot of company were doing their events in the hotel, it was so crowded that breakfast hall were full and sometimes you had to wait for a table, it just got too noisy to have breakfast. The croissant were oily, eggs were fried at a 2 stars hotel standards (ugly).

Location is good, right on top of Line 4.

Room Tip: Please check and recheck if you are getting a combined twin bed!
See more room tips
  • Stayed: January 2014, traveled on business
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Thank Wang Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded February 6, 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to give us candid comments.

I wish to take this opportunity to extend my sincere apology for your valuable comments which related with hotel service. The management team has been alerted and certainly more attention been taken on retarining. Please rest assured that your experiences do not reflect the standards we are always striving achieve.

Please accept our apologies for having missed the opportunity to impress you. I know that we can do better.

The entire staff is looking forward to serving you upon your next visit again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 - 196 of 745 reviews

Reviewed January 17, 2014

I stayed in this Sheraton for one week while on business in Shanghai. I found the staff at check in to be very friendly and capable. I was upgraded to an Executive level floor, and found the room quite nice. There is a workout area and a pool which I used every day, and which I found convenient and comfortable, though the workout area is in somewhat of a hallway. The breakfast buffet had a large variety and the staff are very attentive. I ate in the restaurant two of the nights i stayed there, and enjoyed the meal. I will definitely stay there again when visiting the site I was working with.

Stayed: January 2014
Thank Angelo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded January 20, 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

The hotel iteself is impeccable. The only areas for improvment would be the number of machines in the gym. Apart from that you should know that this hotel is based in Pudong, hence a bit far from down town even though taxis are very cheap in Shanghai. If you have business partners on the Pudong side, this is the place to stay!

  • Stayed: October 2013, traveled on business
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Thank eriksvartbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded January 9, 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

This was my first trip to Shanghai and the Sheraton Pudong was a great place to stay for the 10 days we were there. The service was excellent, polite and helpful without being too intrusive. My daughter and I stayed in a standard twin room which had double beds and was large enough for both of us. Across the dirveway of the hotel is an entrance to the Metro rail system which was cheap, clean, safe and very easy to use. The surrounding area had a variety shopping and food options. The well appointed shopping centre next door had Quick service resturants in the basement and full service restuarants on the upper floors. There were also Mc Donalds and KFC close by if you were feeling a culture shock. The Hotel reesturant was also very good and well priced. Definately worth visiting. Our package included breakfast, which gave plenty of options, although it did become a little boring after 10 days.

To make it easy we booked a airport transfer with the hotel on arrival, when we exited customs we were whisked away and taken straight to the hotel in an Audi. It was definately more expensive than a taxi, but as first time travellers it made the journey easy until we worked out how to get around.

Overall I felt that this hotel gave great value for money with quality service in a very good location. I would have no problems staying here next time.

Room Tip: Join the Starwood Club and get free wifi and a higher floor
See more room tips
  • Stayed: December 2013, traveled on business
    • Value
    • Location
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1  Thank Dave864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded December 26, 2013

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

Great room, nice fitness centre, good location (subway entrance just in front of the hotel & a small shopping mall beside the hotel) and splendid breakfast.
All the staff, the front desk, concierge and housekeeping, are friendly and extremely helpful. The service I got definitely worth a 5 star rating if not 6.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Thank Su2122013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded December 23, 2013

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

have been here before. Hotel is ca. 45 minutes away from Pudong airport ouside of rush hour. Rooms are spaceous and have all ammenities you need. Free Wifi, but very slow. VPN is a problem, staff is friendly and helpful, breakfast buffet has enough selection except for western style food. Fitness center is great on 3rd floor with nice view to the atrium. Ca. 100 Euro/night

  • Stayed: December 2013, traveled on business
    • Value
    • Location
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Thank blueskies15-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded December 17, 2013

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great location as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

I had a room on one of the top floors, so the view was great. The breakfast is nice and they have a counter where they make and serve omelets/fried eggs per your requirements. The front desk, concierge and staff in general are nice and very helpful and they assisted me with taxis and other information that I needed. The room and the lobby were great as well. The hotel is around 15 minutes away from the Oriental Pearl Tower and the adjacent towers but you can get there easily by taxi.

I had dinners at both the restaurants in the hotel (one regular and the other Chinese restaurant) and neither of them were good. Both of them can improve on the quality of food. The internet connectivity in the lobby was spotty at times; it can be improved.

However, the experience was great overall.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ustraveler26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded December 17, 2013

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

Reference the food and internet service, our management team has been alerted and certainly more attention been taken on improving. Please rest assured that your experiences do not reflect the standards we are always striving achieve.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Shanghai Pudong Hotel & Residences

Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Phone Number:
Location: China > Shanghai Region > Shanghai > World Expo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Spa Hotel in Shanghai
#80 Luxury Hotel in Shanghai
#100 Business Hotel in Shanghai
#124 Best Value Hotel in Shanghai
Price Range: $109 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Shanghai Pudong Hotel & Residences 5*
Number of rooms: 525
Official Description (provided by the hotel):
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more   less 
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton

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