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“Comfortable Stay - Excellent Lounge”

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Sheraton Grand Shanghai Pudong Hotel & Residences
Ranked #88 of 5,035 Hotels in Shanghai
Chicago, Illinois
Level Contributor
181 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Comfortable Stay - Excellent Lounge”
Reviewed October 8, 2013

I stayed at the Sheraton for 7 days in September to attend a large conference at the Shanghai Expo Center. This was also my first trip to China. Upon check-in the hotel upgraded me to one of the residences in the other tower (not the main hotel tower). The room was nice and large with a separate kitchen, combo washer/dryer, living room area and large bathroom.

The room was very comfortable and the air conditioner worked really well (it was in the 90s when I was there). As a Platinum Member I was able to access the Sheraton Lounge for free (in the main hotel tower). It was a wonderful lounge that served breakfast in the morning with cocktails and reception bites in the evening. It was large, open and a wonderful place to work or relax. I spend many hours there during the day just because it was such an open space it was much nicer to work there than in my room. There is a small private meeting room located in the lounge as well as a private small computer center with printer, scanner and fax for lounge members (fees extra for printing, faxing, etc). Internet is free in the lounge. There is also a "residence lounge" in the other tower but it's only a seating area and not the Sheraton Club lounge with amenities that is offered in the other main hotel tower.

I didn't try the room service but I did go to the China Court restaurant in the hotel that was very good. They have a nice selection of Dim Sum and dinner entrees. Staff at the front desk, bellman and lounge staff spoke enough English for us to communicate effectively. Everyone was friendly and helpful and I enjoyed my stay at the hotel.

For those traveling by Shanghai Metro, the hotel is practically at a metro stop. It's literally across the street (also a stop right outside the hotel on the same side of the street). There are some ATMs in the lobby area between the hotel and residences tower which is also convenient and they will take US ATM/Debit cards. The hotel did provide at least 4 bottles of water per day free of charge. Unfortunately, the hotel Internet is not stable and several of us who were trying to connect to our offices via VPN were not successful. The connection would drop after 30 seconds. I tethered to my Blackberry when I needed to but that can get expensive.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelinKenChi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review, October 12, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

With regards to the internet service at the hotel we completely agree. We are currently working on upgrading our facilities to ensure the High Speed internet service.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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692 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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English first
Essex, United Kingdom
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 8, 2013

We decided to go to Shanghai from Beijing using the "bullet" train. Definitely better than going by plane. Over 300 km per hour and as smooth as silk. We went from the rail station directly to the Sheraton Pudong. Really well appointed and located for both business and tourism. Subway station right outside so using the Metro system was a doddle. Much faster on occasion than taxis!
Excellent accomodation and the staff just couldn't do enough for us. Get a room above 20th floor, facing the business district and every evening you have a great view of all the towers and the river as far as the Bund. The inhouse Chinese restaurant was magnificent and all the public areas expansive and welcoming. The pool and gym facilities are well located with a good outside terrace overlooking the internal garden area. When we were there Shanghai was experiencing the highest temperatures for 130 years- 41.6 degr C! We would suggest better to visit April/May or October/November as you might find the heat and humidity just too stifling in August. Shanghai is just so exciting and merits an extensive visit. Unfortunately we could only spend a week there together as Lin had to fly back to UK. I stayed on for another week to do some business and lecture at the Shanghai University and luckily I was able to get out and about as well and see a bit more of the town, etc.

Room Tip: go for an East facing room above 20th floor- better view
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review, October 11, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed September 28, 2013

stayed 3 nights here. Courteous and helpful staff. comfortable room with good airconditioning. complimentary wifi internet service. tried out the swimming pool and gymnasium.
Breakfast was average.
Close to subway - unfortunately need to change lines if going to major attractions.
Nearby shopping centre with Chinese restaurant (Shanghai Min) on level 5.
Complimentary luggage storage while we were out to Hangzhou and suzhou.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank francis_61jb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review, October 7, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 24, 2013

Was in Shanghai back in June and was staying at this hotel. Was greeted by kind staff and was actually able to check in BEFORE the official check-in time (I guess I was lucky!). Amazed at how spacious the room and toilet is, and while the shower head had leaks as the tap is run, the shower was superb. Bed was also very comfortable. I highly recommend this hotel to others.

The only concern would be its proximity to the main sights of Shanghai. I was heavily reliant on the subway to see most of the Shanghai attractions, but the hotel is literally steps away from the station, so it's not a big problem at all for me.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MISIAscension
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review, September 26, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
53 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed September 21, 2013

While in China we stayed at 3 Sheraton properties and the Sheraton Shanghai Hotel & Residences at Pudong was definitely my favorite. It would classify it as a 4-41/2 star hotel in the US. The property was very clean, modern, and architecturally interesting. The rooms were well appointed and the king room would be what I would suggest as the double had beds that were extremely small. The hotel had a lovely breakfast buffet with a wide variety of offerings. My only negative would be that the hotel was a little outside the main thoroughfare. If I were to stay again I would probably choose a hotel on the Bond, within walking distance of more shopping and restaurants. However, if you like to stay a bit outside the hustle and bustle I would really recommend this property, as it was really one of the nicer ones I saw during our stay in China.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ksma23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review, September 26, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 17, 2013

Absolutely love staying in this hotel!

The customer service is outstanding, the rooms are always clean, and the gym and sauna are awesome!

There is a subway stop right out front from where you can basically go anywhere. Highly recommend this hotel if you're staying in Pudong.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yvr1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review, September 22, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
Reviewed September 8, 2013

A nice property located in Pudong area. The rooms are very comfortable, dinning on site is great. The property provides Western, Chinese food. I am a SPG Platinum member and received free daily breakfast, access to the executive lounge and a free upgrade.Staff in concierge desk are very helpful, they alway treat me like a loyal guest, give me the right direction when I ask for help.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sun j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this review, September 12, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Shanghai Pudong Hotel & Residences

Property: Sheraton Grand Shanghai Pudong Hotel & Residences
Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Location: China > Shanghai Region > Shanghai > World Expo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Spa Hotel in Shanghai
#83 Luxury Hotel in Shanghai
#100 Business Hotel in Shanghai
#147 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Shanghai Pudong Hotel & Residences 5*
Number of rooms: 525
Official Description (provided by the hotel):
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more   less 
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton

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