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Somerset Xu Hui Shanghai
Ranked #117 of 5,146 Hotels in Shanghai
Certificate of Excellence
Reviewed June 3, 2014

We stayed here for 10 days while visiting family. We had a one bed apartment which had a big bedroom, living room, small kitchen and bathroom. The washer/dryer was a big help as we were staying so long and the kitchen had plates, glasses, cutlery and cooking utensils supplied. The staff were friendly and helped us track down our camera when we left it behind in a café. Breakfast was OK - it included everything although there was more choice of Chinese food than western but we didn't go hungry.

Would definitely stay here again - it was nice to have all the room of an apartment for the price you would pay for a small double in the UK.

  • Stayed: May 2014, traveled as a couple
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Thank Cazzy02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this reviewResponded August 6, 2014

Thank you for choosing Somerset Xu Hui as your preferred apartment here in Shanghai.

We really appreciated your position feedback and this actually inspiring us to serve better. We look forward to your visit again and wising you all the best.

regards

Tina Liu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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59 - 65 of 145 reviews

Reviewed May 6, 2014

We stayed in a 2 bedroom executive. The rooms were basic , clean and well equipped. The kitchen had only basic appliances like microwave, kettle , washing machine , fridge. No wash dishing soap provided. Only laundry detergent was provided for washing clothes.
One odd thing was even tho it was a 2 bedroom apartment (fit for 4 people), there were only 2 in room slippers provided. Location is ok , a 10 mins walk to the metro station. Only about 3-4yuan to get to the city via metro.

  • Stayed: April 2014, traveled on business
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1  Thank Ytoh2809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this reviewResponded May 14, 2014

Thank you for your feedback via trip advisor on 7th May 2014.

We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.

Somerset Xu Hui are looking forward to welcoming you soon in the near future.

Best Regards

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Reviewed April 28, 2014

I have stayed at the hotel for 5 nights, at a Two Bedroom Executive Room with my family. The location is good, the staff are friendly. The room was big and made you felt like home, however, the room really need some maintenance as they are a bit tired... The hotel also has the swimming pool and children play room which my son enjoyed so much!

  • Stayed: April 2014, traveled with family
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Thank Cakeandfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this reviewResponded May 4, 2014

Thank you for choosing Somerset Xu Hui Shangahi as your perferred accommodation this time.

My team and I are very delighted to have you and your family staying with us and we are happy to note that you have enjoyed your stay. Your positive comments will inspire us to continually provide the level of service that our guests have come to expect.

Once again, thank you for making us one of your preferred accommodation choices. We hope to be able to welcome you back toSomerset XuHui Shanghai or any one of our Ascott International serviced residences in the near future.

Best Regards

Tina Liu
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

We chose to stay at Somerset Apartment because of our experience wiith accommodation offered by The Ascott Group before. Glad to see the service level is indeed consistent and satisfactory. The staff is friendly and very helpful while the location of the residence is convenient.

However the hardware of this particular residence really needs more care. I was told the building is more than 15 years old. But everything seems depreciated much more. The first room I checked in has unbearably strong cigarette smell. The staff very kindly took action immediately to help me find another room, which is very nice of them. But the second room also has defects, such as ensuite shower no working and windows not close tight.

All in all, the stay was OK. But very unlikely I'd choose the same place next time.

Room Tip: Asking for the room with wood floor rather than carpeted one. It's less likely soaked with ciga...
See more room tips
  • Stayed: April 2014, traveled with family
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Thank J_YANG_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this reviewResponded May 4, 2014

Thank you for sharing your feedback with us via trip advisor.com.
My team and I are very delighted to have you and your family staying with us and we are happy to note that you have enjoyed your stay. Your positive comments will inspire us to continually provide the level of service that our guests have come to expect.

We apologise for the less than desired experience of the hardware facilities. Infact, we already have the renovation plan on hand and will implement it once confirmed all the necessary arrangement.

Once again, thank you for making us one of your preferred accommodation choices. We hope to be able to welcome you back to Somerset Xuhui Shanghai or any one of our Ascott International serviced residences in the near future.

Yours sincerely,
Tina Liu
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

I stayed at the hotel in March 2014, room 3403, a one bedroom executive room.
The staff on arrival are very friendly Jenny and Anthony made sure that all my requested booking requests were available. The front desk staff are very friendly and go the extra mile to make you feel welcome and at home.
The rooms have a small kitchen, refrigerator and washing machine , free wifi so are very practical.
Some of the rooms in the hotel are a little bit tired, however, the hotel is undergoing a decorating programme to refurbish the rooms. I think floors 28 to 34 are closed between June and December 2014, so maybe better to ask for a floor not to high to avoid any disturbances.
The hotel location is great with a Metro Station Jiashan Road within 5 minutes easy walk. There are ample restaurants and bars in close proximity. There is even a Tesco shopping centre within 10 minutes walk. Costa Coffee and Starbucks are also only 2 minutes from the hotel.
In all the Hotel is very good quality and well worth a try if you are visiting Shanghai.

  • Stayed: March 2014, traveled on business
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Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this reviewResponded May 4, 2014

Dear Keith ,

Thank you for sharing your feedback with us via trip advisor.com.

We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.

From all of us at Somerset Xu Hui Shanghai, we look forward to welcoming you again at any one of our serviced residences.

Best Regards
Tina Liu
Residence Manager

Yours sincerely,

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Reviewed January 21, 2014

My wife and I stayed here for ten days in an Executive one bedroom apartment (1806) in late December 2013. I had made our reservations several months in advance and had requested a room on much higher level in order to maximise our views but it seemed the management made no attempt to accede to our requests which was disappointing.

The apartment was clean and well maintained. TV programmes and the WiFi internet were excellent. However, the bathroom was tiny and cramped and the lounge settee had collapsed springs which restricted comfort.

The complex is very conveniently located for a supermarket and other small shops with a Metro station also nearby.

The complex can be accessed directly from either Shaanxi Rd (S) and Jiashan Rd, and in Jiashan Rd within a small shopping complex there is a Wagas cafe and an English style pub where western food can be obtained. We also located a superb Cantonese Cuisine restaurant located about 15 minutes walk up Shaanxi Rd ( S).

As noted by other writers, for some strange reason Somerset only provides one breakfast per apartment. My wife availed herself of this 'privilege' and and reported that the breakfast buffet was quite good.

All in all a satisfactory experience and I would have no hesitation in returning to Somerset Xu Hui

  • Stayed: December 2013, traveled as a couple
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Thank HarryR28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this reviewResponded January 23, 2014

Greetings from Somerset Xu Hui Shanghai.
Thank you for sharing your feedback with us via trip advisor.com

My team and I are very delighted to have you and your family staying with us and we are happy to note that you have enjoyed your stay. Your positive comments will inspire us to continually provide the level of service that our guests have come to expect.

We apologise for the less than desired experience of the room arrangement. Following your feedback, a meeting was immediately arranged with the related department to review the service standards. Once our review is done, we hope to able impress you when you visit us again.

Once again, thank you for making us one of your preferred accommodation choices. We hope to be able to welcome you back to Somerset Xu Hui or any one of our Ascott International serviced residences in the near future.

Please do not hesitate to contact me If there is anything that I can assist you with.

Yours sincerely,


Tina Liu
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

The position is ok, it's nearly the entry of subway and you can reach easily all the city with the metro or taxi. It settled recently so rooms are new. Rooms are big, functional and clean, they have a small kitchen and a washing machine. there are a new lobby, a spa that including: swiming pool,gym, sauna and a relaxing area with lots of newspaper and magazines in fifth floor. Staff is very kind and available and speaks english well. I think it's not cheap but mainly for shanghai it's not so expensive. I was in one of the highest room and the view from the terrace was spectacular. I don't like noise of traffic and the horn of the taxi all day but you are on the street. I' ve never had breakfast here so i don't know how was but nearly there are a starbucks and a costa coffee if you want to drink something. It's near "tesco" supermarket, near a chemistry and an hairdresser. There is a very cute parquet in front of the hotel, very relaxing place when you can drink a coffe or read a book in a great atmosphere of peace. Complex is a good place and was a good experience

Stayed: October 2013
Thank Vitto-augusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this reviewResponded January 23, 2014

Greetins from Somerset Xu Hui Shanghai.

Thank you for giving us the opportunity to address your concern submitted via trip advisor.com

My team and I are very delighted to have you and your family staying with us and we are happy to note that you have enjoyed your stay. Your positive comments will inspire us to continually provide the level of service that our guests have come to expect.

Once again, thank you for making us one of your preferred accommodation choices. We hope to be able to welcome you back to Somerset Xu HUIor any one of our Ascott International serviced residences in the near future.

Please do not hesitate to contact me If there is anything that I can assist you with.

Yours sincerely,

Tina Liu
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Xu Hui Shanghai

Address: No.888 Shaanxi Nan Road, Xuhui District, Shanghai 200031, China
Location: China > Shanghai Region > Shanghai > Former French Concession , Dapuqiao
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#110 Luxury Hotel in Shanghai
#177 Best Value Hotel in Shanghai
Price Range: $144 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Xu Hui Shanghai 4*
Number of rooms: 167
Official Description (provided by the hotel):
An ideal location for utives and their families, Somerset Xu Hui is centrally located in the heart of Shanghai’s prestigious Xu Hui residential district. It is minutes drive away from the Xujiahui Commercial Centre, which offers a wide array of fashionable shopping, gourmet cuisine and entertainment. International culinary, academic, cultural and social pursuits can be found at the nearby Huaihai Road. Free musical and drama performances can also be enjoyed at the adjacent Xujiahui Park. Combining tranquility with convenience, Somerset Xu Hui offers a large range of apartments, each complete with a spacious living and dining area, a fully-equipped kitchen, a top-quality home entertainment system and broadband internet access. Our 24-hour security system provides a safe environment for you and your family. For a balanced lifestyle, Somerset Xu Hui organizes Reservations residents’ programmes, including group gatherings, city explorations and sports activities. For recreation, relax and enjoy our fitness centre, swimming pool, jacuzzi and sauna. Our helpful, caring staff and personalized attention is the core of our signature Heartware service, which is our commitment to tailor each residence to your individual needs. Conducting business at Somerset Xu Hui is easy and convenient. With WiFi zones and our efficient Business Centre, you will have complete business connectivity from the comfort of your home. ... more   less 
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