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“Excellent Service Quality”

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Somerset Xu Hui Shanghai
Ranked #118 of 5,105 Hotels in Shanghai
Certificate of Excellence
Singapore, Singapore
1 review
“Excellent Service Quality”
Reviewed May 1, 2012

We were staying at Somerset Xu Hui last week when my 93 year old mother had to be rushed to hospital for emergency treatment.
My family and I were deeply touched by the care and compassion of all the staff who went out of their way to help us and stayed with us to take care of my mother throughout the emergency.
Such care and compassion shown by the entire hotel team is indeed commendable and my mother has reminded me several times to thank everyone for their kindness towards her.
Thank you guys for making it possible for us to enjoy the rest of our trip in China.
Our heartfelt sincere thanks to all of you!

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim Chee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wee D, Manager at Somerset Xu Hui Shanghai, responded to this review, May 13, 2012
Thank you for taking the extra time to review us on Tripadvisor! This is certainly motivation for us to keep doing better and delivering excellent service to our guests.

We are constantly working hard towards keeping our guests as friends, and will stay committed to deliver good service.

It was our pleasure to have you and your family at Somerset Xuhui and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore
1 review
Reviewed April 15, 2012

I nearly wanted to leave immediately after checking into my room. This hotel is offering rather old furnitures and renovations.

Since its only a 4 day stay, I decided to stay on. It is the service provided by the employees that is remarkable. And made my stay a memorable one. From the receptionists, doormen to those cleaning ladies and those in the recreation area. All very friendly, smiley and helpful. And the doorman can even greet me by my surname after the second day!

Kudos to the staff! Indeed great management in providing such high standard of services. I guess that’s the reason why Ascott is the largest service apartment operator.

Okay next, the location is also great. Very near to the metro station and places of interest like Tianjifang, Xintiandi and shopping places like Xujiahui and Huai Hai Road. Although looking tired, the room has everything you need in your own home. If you intend to stay for long here, just bring your clothing will do. Nearby restaurants also offer great local food.”

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wee D, Manager at Somerset Xu Hui Shanghai, responded to this review, April 18, 2012
Thank you for taking the time to provide us with your feedback.

We are delighted to learn that you have enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.

Your heartfelt words given to staff Xia will be shared with the Management and the entire team.

Once again, thank you for your valued patronage.

From all of us at Somerset Xu Hui Shanghai, we look forward to welcoming you again soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 12, 2012

“ well, nothing great about this building, small lobby, old looking room although the room size is good. Not located so near to the shopping area but rather in a residential compound. The pool is old, restaurant space is small but the gym is great.

However, I do agree with the other reviews that the service they provide is excellent. 24 hours concierge and security. Somehow we got the secured feel. They seem to be always ready to help, running out in the rain to get us taxis, guide us on where to go and what to do etc. The cleaning lady could not communicate with us but is always with smiles and courteous which made us felt really welcomed and assured.

This hotel seems to offer events for the guests and they seemed fun. Unfortunately there was no event during our stay.

Good range of food around there and the metro station is just across the road.

Rdgs,
Roger, Simon

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wee D, Manager at Somerset Xu Hui Shanghai, responded to this review, April 17, 2012
Thank you for taking the time to provide us with your feedback.

We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.

Your heartfelt words and special mention of our staff will be shared with the Management and the entire team.

Also, I would like to apologise for the disappointment you experienced with the state of our furnishing and fittings, size of lobby and breakfast lounge. We always do our best to meet the expectations of all our guests, but in this instance, we failed to meet yours. Please be assured that we are always seeking to enhance the stay experience of our guests. For this reason, Somerset Xu Hui is making plans for a partial renovation which is scheduled to commence later this year.

Thank you for your patience with us and your valued patronage.

From all of us at Somerset Xu Hui Shanghai, we look forward to welcoming you again soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed March 14, 2012

I frequently visit Shanghai and I always stay at Somerset, Xu Hui for almost 8 months in a year. I enjoyed my stay there and all staff is extremely friendly & co operative. Response from the management team is fantastic. Location is also very convinent. Rooms and house keeping services are good. Gym & pools is enjoyable. Also somerset organised family function on the Chinese new year & was wonderful. All together it is homely atmosphere and nice place to stay.

Stayed February 2012, traveled on business
Helpful?
Thank Suresh_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed March 8, 2012

I am currently a long term resident staying in Somerset Lake Point, Thailand Bangkok.
last month, i went for my biz trip in shanghai and chose to stay in somerset xu hui.
i am very impressed by the hospitality and the service rendered by the hotel staff.
the staff are polite and professional. from the moment i arrived, from the bellboy to the receptionist, i was very well received and was greeted by warmth smiles.

during my 4 days stay, i was very pleased with the hotel amenities. though this is not a new hotel, however, the amenities and the kitchen appliances in the room are very well maintained.

i am a frequent somerset hotel guest whenever there is one available during my trip, and Xu Hui is definitely the best one i have come stayed.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi, Vietnam
1 review
Reviewed March 1, 2012

i travel often for work.
I booked this hotel. Then I read the reviews. I regretted booking this hotel.
I stayed. No regrets eventually.
Clean rooms, friendly & professional staffs at the lobby including the doormen and cleaners.
Anything you need in your home, this hotel has them, including the secured feel.
Will be back.

Room Tip: make a request to the friendly staff at the receiption
See more room tips
Stayed February 2012, traveled on business
Helpful?
Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wee D, Manager at Somerset Xu Hui Shanghai, responded to this review, March 1, 2012
Thank you for taking the time to provide us with your feedback.

We are happy to learn that you enjoyed your stay with us and to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.

Thank you for your valued patronage.

From all of us at Somerset Xu Hui Shanghai, we look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed February 22, 2012

I stayed there for more than six months since Aug 2011, and the staff there has always give me a sense of warmth and cordiality never felt before in my stay with other hotels or service apartments.
Everyone at the front desk was always very friendly and helpful. The maintenance requests were always very fast, and the people were very friendly. The maids that cleaned the rooms were very helpful too. The service team did a great job keeping the rooms clean.
The professionalism and friendliness of all the staff are commendable.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wee D, Manager at Somerset Xu Hui Shanghai, responded to this review, March 1, 2012
Thank you for taking the time to provide the review.

We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.

Your heartfelt words and special mention of our staff will be shared with the Management and the entire team.

From all of us at Somerset Xu Hui Shanghai, we look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Xu Hui Shanghai

Property: Somerset Xu Hui Shanghai
Address: No.888 Shaanxi Nan Road, Xuhui District, Shanghai 200031, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Former French Concession , Dapuqiao
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#111 Luxury Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Somerset Xu Hui Shanghai 4*
Number of rooms: 167
Official Description (provided by the hotel):
An ideal location for utives and their families, Somerset Xu Hui is centrally located in the heart of Shanghai’s prestigious Xu Hui residential district. It is minutes drive away from the Xujiahui Commercial Centre, which offers a wide array of fashionable shopping, gourmet cuisine and entertainment. International culinary, academic, cultural and social pursuits can be found at the nearby Huaihai Road. Free musical and drama performances can also be enjoyed at the adjacent Xujiahui Park. Combining tranquility with convenience, Somerset Xu Hui offers a large range of apartments, each complete with a spacious living and dining area, a fully-equipped kitchen, a top-quality home entertainment system and broadband internet access. Our 24-hour security system provides a safe environment for you and your family. For a balanced lifestyle, Somerset Xu Hui organizes Reservations residents’ programmes, including group gatherings, city explorations and sports activities. For recreation, relax and enjoy our fitness centre, swimming pool, jacuzzi and sauna. Our helpful, caring staff and personalized attention is the core of our signature Heartware service, which is our commitment to tailor each residence to your individual needs. Conducting business at Somerset Xu Hui is easy and convenient. With WiFi zones and our efficient Business Centre, you will have complete business connectivity from the comfort of your home. ... more   less 
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Also Known As:
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