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Reviews (1,260)
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All reviewsthe executive loungemetro stationtop floorplatinum memberbreakfast buffetstar hoteldeluxe roomfrench concessionlate checkbusiness tripvery nice hotelrooms are spaciousnon smokingchinese foodshopping malltianzifangenglish
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Reviewed July 10, 2007

For being a newly opened 5-star hotel, it used all high class hardware (i.e. sanitary facilities, and a 42" LCD TV of "Panasonic etc.), the location is also very good and near the city center. However, the services provided (software) needs a lot to be improved. I requested the reception whether I can have a late checkout at 1430 a day before checkout, and they said alright. So, I go out for some shopping before leaving Shanghai. Unfortunately, when I got back to my room at 1300, my door key is inactivated and when I asked a housekeeper that floor whether she can open the door for me to put those stuffs into my room first and then I would go to the reception to see what had happened, she refused to do anything and urged me to the reception. Then, I was carrying all my stuffs and went back to the reception at ground floor. I asked them whether my keys were incabable of open the door because of the late checkout? And their answer very promptly was "Yes, it does." They thought it was usual and no guilty to asked a client to re-activite their door card after usual checkout time even he had had asked them for this favour just last night.

Things to remember :
1) the degree showed on the monitor of the air conditioning is not trustable, when it indicated that the room temperature was 27 Celcius, the actual temperature was much lower, bewared to have a cold.

2)they only provide feather quilted cover and you will properly get all wet by sweating at the middle of nights!

God Bless everyone who are going to take this hotel!

  • Stayed: July 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank Johnson10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed today via mobile
Google Translation

Stayed: August 2018, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

  • Stayed: November 2017, traveled on business
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
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  • Stayed: July 2018, traveled on business
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2018 via mobile
Google Translation

Stayed: July 2018, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian W, Guest Experience Manager at Pullman Shanghai Skyway Hotel, responded to this reviewResponded 2 weeks ago

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