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“Spacious room, good location”

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Pullman Shanghai Skyway Hotel
Ranked #69 of 5,059 Hotels in Shanghai
Certificate of Excellence
Singapore, Singapore
2 reviews
“Spacious room, good location”
Reviewed April 14, 2013

Stayed there for 4 nights. Used to stay at Grand Mercure at Hongqiao but decided to change to this hotel as there is a subway line 9 near the hotel - making commuting to work a breeze. Hotel was ok, nothing to complain about. Room was spacious and clean. All amenities are also available. Only feedback I have is - breakfast selection need to improve.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank titusting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, May 2, 2013
Dear titusting,

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Hong Kong
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2013

Dining experience of Chinese dim sum buffet at 2nd floor and buffet dinner at 49th floor are quite disappointing. The variety and quality of food obviously need improvement or it would be difficult for one to consider revisit of any kind again. Frankly speaking, the taste and appearance of dim sum is not any better if not worse than the quick frozen equivalent in the supermarket. Even the local flavor shanghai dishes do not offer any surprise. As a result, I won't even consider to try a regular lunch or dinner in the same
restaurant any time in the near future. About the dinner buffet, the only element I deem satisfactory is the environment, considered the view provided against the backdrop of
downtown Shanghai. In general, most of the staff are not well trained and compared with the dinner buffet at Sofitel Hyland, the latter is definitely a better choice in terms of
service and quality of food there. This is my advice for the management to look into this aspect seriously should they have genuine intention to upgrade and improve their
current standard. Of course, I am talking about apple to apple comparison and not to
mention those hotels giving top of the class and excellent value meals.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Gemhunter2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, May 2, 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 10, 2013 via mobile

Stayed here on business travel four days. No complaints about room, was upgraded, fantastic views from toplevel floors. Food/breakfast ok. What I really did not like was the gym where half the equipment was broken and it looked like no maintenance/refurbishment was done for at least 5 years (which probably is true). Location is fine with restaurants and some shopping area at walking distance.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaurineCitroen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, May 2, 2013
Dear Ontheroad1974,

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The gym equiptment will be fixed at the beginning of May because we are waiting for some spare parts.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
Reviewed April 9, 2013

Stayed here 2 nights in late March 2013, and found the location to be perfect for our need. Our room on the 42th floor was large but not much of a view due to the haze. Not the hotel's fault!. Did not eat in so can't comment on the foods. Concierge was ok but not the friendliest.

Metro was just a block away. No lack of restaurant choices in the vicinity. Tried a few and found them to be decent.

Room Tip: Go for 42th floor and above
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 22Raffles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, May 2, 2013
Dear 22Raffles,

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are focus on staff friendliness right now to ensure all of our employee provide best service to every signle guest.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad
Level Contributor
70 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 8, 2013

Stayed here in the past..so went there because of familiarity + could able to use free night on my Accor Membership..

Here only for one night and the room was quite nice (despite it was no charge).. The biggest problem here is no "wi-fi" in the room..though cable is there, I couldn't able to use it as I had Mac Air notebook, which doesn't had an ethernet port!! But could able to use internet next day morning at the Breakfast Restaurant.. Hope they upgrade rooms with wi-fi soon!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naresh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, May 2, 2013
Dear Naresh D,

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are going to set up wireless internet service soon and the system will be completed by Aug 2013.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 7, 2013

Nice hotel. Good location, clean rooms,helpful staffs but the concierge people don't know their city. When I ask them the closing time of Happy Valley Amusement Park ,they told me its 7pm but when we reach there the closing time is 5pm. (what is funny about it is that they even confirm the closing time through the park's website.) It disappoints us very much since it took us more than an hour to reach there and only to find out that we only have 2 hours left to enjoy the rides. When I ask the location of China Construction Bank, they don't know also. Word of Advice to the management--- make sure to put people in the concierge area that are knowledgeable around your city because people checking-in at your hotel are mostly foreigners. ( It's very shameful that your own people don't know your own places, don't you think?!)

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Haydee1113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, May 2, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mashhad, Iran
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 5, 2013 via mobile

Its a real 5star standard hotel. It has everything you may expect from a 5star hotel.
The lobby is well designed. You can find a coffee shop and a small souvenir shop in the lobby. There are 6 elevators for your convenience and the front desk is very helpful with a nice chineses smile. There is also an exchange machine in the lobby which makes your currency changes easy.
When you entered the elevator you need your room card key to go to your floor. For public floors like bar and restaurant floors you do not need the card.
There are many floors in this hotel. In the 50th floor you will find a nice bar with a wonderful view. The breakfast is in 49th floor and there is a karaoke club in 48th floor.
The nice spa and swimming pool is in 5th floor.
The breakfast is not very big but you can find your taste.
The rooms are nice specially from the 40th floor above. They have the complimentary water, coffee and tea maker inside. The bathrooms are well designed and very relaxing.
The location of the hotel is ok. you can find a metro station near the hotel, Just a short walk!
There are also fast food restaurants and a very very nice chinese restaurant near the hotel which is really clean and the food is perfect. Worth try it!!!
The only big problem about the Pullman skyway is that despite other 5star hotels, the WiFi is not free in the hotel and you should pay for it even in the lobby!!! Hope in future they reconsider about this!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmirLeader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, April 7, 2013
Dear AmirLeader,

We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Shanghai Skyway Hotel

Property: Pullman Shanghai Skyway Hotel
Address: No.15 Dapu Road, Huangpu District, Shanghai 200023, China
Location: China > Shanghai Region > Shanghai > Dapuqiao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Spa Hotel in Shanghai
#42 Family Hotel in Shanghai
#62 Romantic Hotel in Shanghai
#67 Luxury Hotel in Shanghai
#91 Business Hotel in Shanghai
#111 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Shanghai Skyway Hotel 5*
Number of rooms: 309
Official Description (provided by the hotel):
Pullman Shanghai Skyway is strategically located close to the bustling Xujiahui Business District and city center, overlooking the city skyline and lush private garden. It is mere 2 minutes walk from Metro line 9 and with easy access to major road arteries. This upscale five star hotel has a number of restaurants and bars, up to 3,000 s.q.m. flexible meeting space and multimedia expertise catering to various needs, Fitness Center, Indoor Swimming pool, Spa and Sauna. ... more   less 
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Also Known As:
Pullman Shanghai

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