This is a late review of my 4 night stay in 2011.
The hotel itself is fantastic, being one of the newer, most modern buildings in the area. The superior room had an interesting LED lit minibar, and the showers were very modern.
The Executive rooms had a more sophisticated styling, with more mahogany surfaces than the 'shiny' superior rooms.
I stayed at the English themed presidential suite, which did not disappoint. Spacious living area, opulent decorations (including an luxurious stand alone bathtub) all would have made for a fantastic stay, if not for the downsides to be detailed below...
As Accor Platinum members, we were initially offered our 1 level upgrade from a superior to a executive room (so far so good). Later during my stay, I booked a room 1 level below presidential suite.
Upon initially being declined an upgrade, I had to do some arm twisting before the night shift receptionist agreed. I absolutely loathe having to doing this. This is the reason that among frequent travelers, Le Club Accor Platinum status is regarded as 'almost worthless' especially compared to other loyalty programs.
Now for the worst part - upon checkout, the hotel through both incompetence and miscommunication, had incorrectly charged our stay. After about half an our of arguing, our flight to Sydney was at risk, so we had to ask a friend's local relative to stay behind and continue arguing. It was only about 30 minutes after that, that we heard back from the friend's relative saying the hotel had gotten it wrong, and we were correct all along. This one incident was enough to ruin the whole stay.
At any other upscale property such as Hyatt or Hilton, senior management would have stepped in ASAP to prevent escalation of such events, but Pullman Skyway is clearly lacking in this aspect. An absolute disgrace, that Denis Hennequin would be highly disappointed by.
I will never go back to this hotel, and my view of the Pullman brand has been decimated.
- Official Description (provided by the hotel):
- Pullman Shanghai Skyway is strategically located close to the bustling Xujiahui Business District and city center, overlooking the city skyline and lush private garden. It is mere 2 minutes walk from Metro line 9 and with easy access to major road arteries. This upscale five star hotel has a number of restaurants and bars, up to 3,000 s.q.m. flexible meeting space and multimedia expertise catering to various needs, Fitness Center, Indoor Swimming pool, Spa and Sauna. ... more less
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- Also Known As:
- Pullman Shanghai