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Pullman Shanghai Skyway Hotel
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Reviews (1,213)
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526 - 531 of 1,213 reviews
Reviewed February 11, 2013

got upgraded to a suite as a plat member. suite was spacious but kinda dated. checked in smoothly at the executive lounge.
bfast at 49/fl was only fair. the food selection was small. congees and miso soup were cold.
excellent location with subway right across the hotel.

  • Stayed: February 2013
    • Value
    • Location
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    • Service
Thank Spellinbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this reviewResponded February 18, 2013

Dear Spellinbee,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will review our breakfast menu and do the adjustment in the near future.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this reviewResponded February 18, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 27, 2013

Nice and convenient location and polite staffs. Close to subway and good choice of restaurants closeby. Poor taxi connectivity and poor choice of breakfast in terms of varieties at the executive lounge.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank dennyko123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this reviewResponded February 18, 2013

Dear Dennyko123,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our executive chef will improve the selection and quality of breakfast at executive lounge in the near future.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

Booked a room for $105 per night while transiting through Shanghai. What a great value! 




Pros

- rooms are huge and well anointed.

- allowed us to check in @ 10am and check out late at 2pm.

- good service by china standards 

- close to metro line

- all kids under 10 stay free if using existing bedding 



Cons

- location is a bit far away from the city center, although hotel is surround by a few malls and lots of restaurants. 

- hotel pool was under renovations during our stay

- hotel wifi was only available in the lobby (we were staying in the 12th floor and paid service wasn't available for some reason).

Room Tip: Room Tip: Do request for a room with wifi as it is not available on all floors.
  • Stayed: January 2013, traveled with family
    • Value
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Thank Mattiasdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this reviewResponded February 18, 2013

Dear Mattiasdad,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The swimming pool will be repaied by this week. Also, we are going to set wireless internet service in the second of 2013. Last but not least, we actually located in downtown area, we are just 2.5 km from Nanjing Road and Huaihai Road.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

Hotel clean and modern.
The service and food are not at the level of the Pullman brand. all empoyees seems not to be motivated except outside
Bar lounge show a very cold atmosphere and no conviviality
A big congratulations to the doormen and the concierge..

  • Stayed: January 2013, traveled on business
    • Value
    • Location
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1  Thank Philppe31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this reviewResponded February 18, 2013

Dear Sir/Madam,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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