We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A very nice hotel but below average quality service” 3 of 5 bubbles
Review of Crowne Plaza Shanghai Fudan

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Crowne Plaza Shanghai Fudan
Ranked #67 of 4,971 Hotels in Shanghai
Certificate of Excellence
Glendale, CA
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“A very nice hotel but below average quality service”
3 of 5 bubbles Reviewed October 9, 2012

I would have given this hotel a 4 if it wasn't for the service. We arrived after midnight after a long day of excursions and traveling. When we checked in, it took a long time and then we were given 3 different rooms on 3 separate floors even though we are part of a group tour and all family! To make thing worse, the desk clerk wanted us to wait longer so that she can send someone up to the rooms to take all the beverages out of the mini-refrigerators so that our kids do not take them! How rude and insulting! They definitely do not have any consideration for travelers arriving so late at night. The rooms were nice enough and overall very clean and with good size bathrooms. The breakfast buffet was very extensive and had a decent selection. The only thing is the water tastes disgusting! Even the tea and coffee has the weird taste, almost like dirt. We stuck to our bottle waters and the juices. A very nice hotel marred by its service. Will probably not be my first choice if I ever get the chance to visit again.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank spunkymom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe Jean... L, General Manager at Crowne Plaza Shanghai Fudan, responded to this review, October 17, 2012
Dear spunkymom2, thank you very much for staying at Crowne Plaza Shanghai Fudan and taking time to provide us valuable comments.

We’re very sorry to know your unpleasant experience upon check in. we take it very seriously and We are now working our best to correct issues which could impact guest’s staying experience. Your comment is really helpful for us.

As for your experience in our restaurant, from my understanding of the problem, the water we use for our teas or coffees are coming from a separate purified water pipeline. The water is being inspected regularly a year by a quality controlling company and our filtration system in always in good condition. We will definitely take this opportunity to review all machines status again and try to understand better "the weird taste" you mentioned and fix it.

Again, thank you for bringing these up and helping us on improving our service quality in the hotel. Looking forward to welcome you back and see the improvement of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

461 reviews from our community

Traveler rating
    178
    237
    40
    6
    0
See reviews for
47
55
20
159
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Zurich, Switzerland
Level Contributor
95 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed September 24, 2012 via mobile

Let me start by saying that I am not a fan of large, impersonal business hotels, so this review may be a tad severe. I stayed at the Crowne Plaza Shanghai Fudan while attending a course at Fudan University, it was the obvious choice of accomodation given the purpose of my trip.
Positive notes:
- comfortable beds
- large, well appointed rooms
- clean bathrooms
- good breakfast, both the buffet and the room service
- helpful front-desk staff
- ideal location for Fudan U.
However, a few areas need more work:
- my room smelled damp for the entire duration of the stay. I don't know if it's because the room hasdn't been used in awhile or because the AC needed cleaning, but it was a very strong and ennoying smell.
- in order to cover the smell, I requested an aromatherapy burner as offered on the pillow menu, and each day I requested a refill. Communicating in English with Express Service on the phone was a real challenge; most days I ended up asking Reception to convey my request to the relevant people.
- communication problems also occured with some of the people working at the concierge desk.
- the Chinese food at the restaurant (a la carte & buffet) was disappointingly bland. Where are the tasty local specialities?
- I'm always somewhat disappointed when I have to pay for internet access in a business hotel, but I understand that opinions differ on that subject.

Overall an ok stay, but I wouldn't go back unless I had something to do in the Fudan U. area.

Stayed August 2012, traveled on business
Helpful?
Thank Andreanne75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe Jean... L, General Manager at Crowne Plaza Shanghai Fudan, responded to this review, September 28, 2012
Dear Andreanne 75, thank you very much for staying at Crowne Plaza Shanghai Fudan for your business trip and taking time to provide us valuable comments. As for the room smell you mentioned, we take it seriously and have asked our room attendants to pay attention, but if possible, we want to know the room number you stayed so we can check it in time.

About the communication issue, we will take more action with our training manager to improve staff's English skill, deeply sorry for any inconvenience we may cause for you.

For your food and beverage experience in our restaurant, we apologize if the food was not your taste. We have discussed with our chef and kitchen staffs undergo a consistent training program to ensure that the quality of the food remains high. Our menu does feature local delicacies such as Xiao Long Bao. Furthermore, if there is any thing else that you would like that is not on the menu, please let us know and we will do our utmost to prepare it for you.

Hope you could see our improvement in your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
1 review
4 of 5 bubbles Reviewed September 2, 2012

I stayed here 4 days for my business trip last week and have good experience in Fudan Crown Plaza. Staff is nice and have good foresight, , breakfast is good, hotel room size is good enough and clean, but WIFI access via iPAD in room is slow.

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Byron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe Jean... L, General Manager at Crowne Plaza Shanghai Fudan, responded to this review, September 26, 2012
Dear Byron L, Thank you very much for staying at Crowne Plaza Shanghai Fudan and taking time to provide us the positive comments. We were pleased to read of your feed back regarding our rooms and breakfast. For the Wifi, actually we have taken some actions to raise the internet speed, hope you could feel the improvement in your next stay. Looking forward to welcome you back to experience the travelling for success with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 25, 2012

I stayed here a cuple of days for my business trip. Since I travelling a lot and stayed in a lot of hotels, this hotel is highly recommend for business trip. Firstly, the price is reasonable, compared with many five star hotels in downtown, it's much cheaper, i mean you are on a business trip a comfortble room and good enviornment, that's enough, plus it's not that far away, about 20 minutes by taxi you may reach the bund. Secondly the sfaff i met are all very friendly, especially the housekeeping staff, they are always smile. Last but not the least, their breakfast is good, fresh squeezed juice, fired egg, fresh baked Croissant , that's all the energy element i need for a great start of a day.

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Carmen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe Jean... L, General Manager at Crowne Plaza Shanghai Fudan, responded to this review, September 26, 2012
Dear Carmen P, Thank you very much for staying at Crowne Plaza Shanghai Fudan and taking time to provide us the positive comments. We were pleased to read of your feed back regarding our rooms and service and breakfast. Looking forward to welcome you back to experience the travelling for success with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 19, 2012

Booked by my friends,I just want to say that this Crowne Plaza is a big surprise for me.I can enjoy Fudan's acadamic architechture and modern shopping center which all surrounded the hotel.no chance to enjoy the breakfast but I belive it's great.Staff is nice.wifi is not free not the speed is valuable.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe Jean... L, General Manager at Crowne Plaza Shanghai Fudan, responded to this review, August 22, 2012
Dear Sharon C, Thank you very much for staying at Crowne Plaza Shanghai Fudan and taking time to provide us the positive comments. We were pleased to read of your feed back regarding our rooms and enviornment. Looking forward to welcome you back to experience the travelling for success with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 6, 2012

We chose this hotel because my Shanghai's friend is living nearby. Hotel room size is good enough and clean. But no free wifi in room, so I have to go down to the lobby to check my email... :(

It is very convenient to go to Fudan University, but inconvenient for tourist sites!!

  • Stayed January 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wakibike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe Jean... L, Manager at Crowne Plaza Shanghai Fudan, responded to this review, January 29, 2013
Dear Wakibike, thank you very much for stayed at Crowne Plaza Shanghai Fudan, we are glad to see that you are satisfied with our hotel room, for the internet if you prefer to use the wifi in your room, we also provide room package which including the in room internet, for more information you may call 86-021-5552 999 for the detail. We are looking forward to welcome you back to our hotel soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Starkville, MS
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

It's a Crowne Plaza - you expect the best and you get it. Spacious rooms with very nice amenities, furniture, etc. Service is perfect, location is great if you are there for Fudan U, but not if you want the city center, Bund, etc. We took cabs on days we needed to be at the big conference center (for ICIS). Fudan U paid for my stay, so I cannot comment on the value. Breakfasts were wonderful, lounge areas were nice. Had a view of the Mao statue from my room.

Room Tip: higher floors may have cleaner air (away from the smog of the street if you open the window), plus n...
See more room tips
  • Stayed December 2011, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MISProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe Jean... L, General Manager at Crowne Plaza Shanghai Fudan, responded to this review, August 22, 2012
Dear MISProfessor, Thank you very much for staying at Crowne Plaza Shanghai Fudan and taking time to provide us the positive comments. We were pleased to read of your feed back regarding our rooms and service. Looking forward to welcome you back to experience the travelling for success with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Shanghai hotels
Gubei / Hongqiao / Minhang
Crowne Plaza Shanghai
Crowne Plaza Shanghai
#94 of 4,971 in Shanghai
4.0 of 5 bubbles 636 reviews
Jiangwan / Wujiaochang
Howard Johnson Caida Plaza Shanghai
Hongkou
Grand Mercure Shanghai Baolong
Grand Mercure Shanghai Baolong
#146 of 4,971 in Shanghai
3.5 of 5 bubbles 241 reviews
Show Prices
Show Prices
Show Prices
Hongkou
Guang Dong Hotel
Guang Dong Hotel
#239 of 4,971 in Shanghai
3.5 of 5 bubbles 111 reviews
Waigaoqiao
Crowne Plaza Shanghai Pudong
Crowne Plaza Shanghai Pudong
#82 of 4,971 in Shanghai
4.0 of 5 bubbles 307 reviews
Jiangwan / Wujiaochang
WH Ming Hotel Shanghai
WH Ming Hotel Shanghai
#184 of 4,971 in Shanghai
4.5 of 5 bubbles 36 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Shanghai Fudan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Shanghai Fudan

Property: Crowne Plaza Shanghai Fudan
Address: No.199 Handan Road, Shanghai, China, Shanghai 200433, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jiangwan / Wujiaochang
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Family Hotel in Shanghai
#45 Best Value Hotel in Shanghai
#49 Romantic Hotel in Shanghai
#65 Business Hotel in Shanghai
#66 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Shanghai Fudan 4.5*
Number of rooms: 309
Official Description (provided by the hotel):
Crowne Plaza Fudan Shanghai officially opened on the 12th June 2006Crowne Plaza Fudan is situated in the Yangpu district, opposite the prestigious Fudan University on Handan Road, the new opened Wanda commercial centre with Shopping Mall and Wal-Mart; easy access to Shanghai's CBD district, the Bund, Pudong and tourist attractions.At the Crowne Plaza Fudan, you'll enjoy a comfortable stay with attentive, courteous service and an impressive offering of business facilities and leisure venues. Crowne Plaza Fudan offers 309 elegantly appointed guest rooms with 34 suites each designed in a contemporary style. From our Standard, Premier and Crowne Plaza Club rooms to our spacious suites, each selection is sure to meet your needs.Committed to meeting the needs of the business traveler, Crowne Plaza Fudan offers an extended range of business services. From meeting venues featuring state-of-the-art audio-visual and communications systems to our Meeting Success program, we've got all your needs covered. What's more, we offer a host of leisure venues and concierge-arranged tours, adding additional enjoyment to your stay In bustling Shanghai, you'll agree The Place to Meet is Crowne Plaza Fudan Shanghai ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Agoda, Priceline, Ctrip TA and Hotels.com so you can book your Crowne Plaza Shanghai Fudan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Shanghai Fudan Hotel Shanghai
Shanghai Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing