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Grand Millennium Shanghai HongQiao
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Reviews (500)
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Reviewed December 17, 2012

Dear Millenium Hotel
I wanted to take a moment to say thank you to an outstanding employee at your Hotel. Her name is Samantha and I stayed at the Millennium in Shanghai in September of this year. Everything about the hotel and the service provided was excellent. Especially Samantha she is professional and made me feel like the best guest in the Hotel and I really appreciated it as I am from the US and I was a long was from home during my trip. So thank you. It is a great place to stay.
Sincerely,
Steve

  • Stayed: September 2012, traveled on business
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Thank stanz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this reviewResponded December 20, 2012

dear Stanz2, thanks for your kind comments, especially your commendation in regards to Samantha's attention to you as a Guest to ensure that you had an enjoyable stay. Your recommendation results that Samantha will receive a Millennium Star to recognize her for outstanding performance in her work. This will also serve as an encouragement to our many other employees to follow her example.
We look forward to welcome you back in the not too distant future, best regards
Rene Teuscher, General Manager

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Reviewed December 6, 2012

I hope you are lucky and do not experience any problems with your room as I have, 3 calls to guest services a visit to the front desk and 12 hours later problem still not rectified.
Worst service I haver ever encountered. Happy my planned 15 day stay has changed to only 5.

Room Tip: stay elsewhere
  • Stayed: December 2012, traveled on business
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Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this reviewResponded February 18, 2013

Dear Peter T., thanks for taking your time to let us know of your experiences. While we tried to rectify the situation, we trust that you will give us an opportunity to welcome you again, when you can rest assured of our dedicated service, with best regards
Rene Teuscher, General Manager

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Reviewed December 6, 2012

Great service experience with Millenium for my 5 days stay here. Well equipped fitness centre and polite staff to serve me towel. Delicious international buffet breakfast, polite staff and manager. Best temperature in the hotel room during winter, I really feel like back to Malaysia when I am in the room. Great location with just 5 min walk to Carrefour. Definately will come back again.

Stayed: November 2012, traveled on business
Thank pinkytpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this reviewResponded December 10, 2012

Dear pinkytpk, many thanks for your kind review and comments. We are happy to read that you enjoyed our Fitness Center and all the other facilities, especially that you appreciated the temperature of your room. We are indeed very conveniently located to many shopping facilities and easy access to the Metro line 10.
We look forward to welcome you back in the near future!
Rene Teuscher, General Manager

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Reviewed November 5, 2012

This is a very fine hotel, west of the city centre and well located for embassies, the zoo and Hongqiao airport (20 mins by taxi). The rooms are very spacious, clean and well-equipped. Good coffee, but room service in the evening is rather slow. We arrived late and wanted a quick snack before bed, but it took 30 mins. We had no problem with the firm beds and loved the garden with the honking geese! The Carrefour hypermarket just five minutes from the front entrance might come in useful too. All round, highly recommended!

  • Stayed: October 2012, traveled on business
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Thank FirstMagistrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this reviewResponded November 12, 2012

Dear Magistrand, many thanks for your kind comments. We regret that Room Service was slow on one of your evenings at the Hotel, generally all order should be delivered within 20-30mins at the most. We are reviewing with the Room Service team on how we can improve on this to ensure a faster delivery. We are confident that on your next visit you will see an improvement, we look forward to welcome you back soon, with best regards
Rene Teuscher, General Manager

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Reviewed October 26, 2012

A superb 5 star hotel in a central area of Shanghai. An excellent base for business with everything one would expect from a 5 star hotel.
Two superb restaurants serving a vast range of dishes with first class service. The rooms are big and very comfortable.
The prices are very reasonable for a hotel of this class.

Room Tip: Rooms at the back part of the hotel are very quiet, but having said that none of the other rooms are in any way noisy.
  • Stayed: May 2012, traveled on business
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Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this reviewResponded October 29, 2012

Dear Bob408, thanks for your kind comments in regards to your recent stay with us, they are much appreciated and we look forward to welcome you back in the not too distant future.
with best regards, Rene Teuscher, General Manager

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