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“perfect”

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Grand Millennium Shanghai HongQiao
Ranked #102 of 5,035 Hotels in Shanghai
Certificate of Excellence
Cologne, Germany
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“perfect”
Reviewed October 14, 2012

good five star hotel in shanghai's hongqiao area. rooms are big and spacious and the setting with a lot of green surrounding the hotel gives a great atmosphere. restaurants are nice and with good quality, breakfast is really nice and of good quality. all in all a good experience at millenium hotel shanghai.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doraemonPEK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this review, October 21, 2012
Dear doraemonPEK, many thanks for taking your time and your positive comments in regards to your recent stay at our Hotel. We all look forward to welcome you once again in the not too distant future, with best regards
Rene Teuscher, General Manager
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
SIngapore
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 19, 2012

Fabulous hotel. Bed rooms were very generous size. Very comfortable bed and lovely pillows - all VERY important plus points in my mind!! The food was fantastic too. O Cafe and the Japanese restaurants were very good. I didn't try the chinese restaurant but colleagues did and said it too was fantastic.
Meeting staff were excellent and couldn't do enough to help me out. Meeting rooms were good with plenty of natural light BUT no over head projectors and screens. Big pillars also made seating our large group a problem. For smaller groups this wouldn't be a problem.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Rob_Div69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this review, September 23, 2012
dear Robdevine, many thanks for your kind comments! We are very happy to read that you and your colleagues had an enjoyable stay here with us. In regards to the overhead projectors we are currently reviewing this and will be improving on this to meet Meeting organizers needs better.
Many thanks again and we look forward to welcome you back,
with best regards, Rene Teuscher, General Manager
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2012 via mobile

5 mins walk to the nearest mall, 10 mins walk to the train station. 20 mins drive to the Xin Tian Di clubbing area. The hotel provides excellent service, and staff were friendly and attentive. All spoke english. The room is spacious- you can watch tv while soakin in the bathtub. The fitness centre is quite limited though.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heyjude03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this review, September 10, 2012
Dear Heyjude03, many thanks for taking your time to leave us a comment and we appreciate that you enjoyed your stay with us. In regards to the Fitness Centre we recently increased our treadmills to meet the Guest demand and are continously evaluating further improvements, as such we are considering adding further equipment however at this stage are limited by space availability. We look forward to welcome you back in the not too distant future
with best regards, Rene Teuscher, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 5, 2012

Stayed there on 3 separate occasions this year. Everything good except... All the mattresses were too hard and the pillows too soft... Felt like I was sleeping on the floor! I did bother asking for foam pillows because The main issue is the hard mattress.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lonetraveller72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this review, September 10, 2012
Dear Lonetraveller72, thanks for your comments on your recent stay at our Hotel, we are continously upgrading our mattresses and we expect to complete this towards the end of this year. We do have a Pillow Menu and we are glad that you took advantage of our different Pillow selection. We look forward to welcome you back and we hope to be able to your expectations to the bed on your next visit.
Rene Teuscher, General Manager
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Adelaide, Australia
Level Contributor
158 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed August 30, 2012

Comfortable Room and even though the bed was firm I slept fine. Had an Executive Club room and it was nice to relax over afternoon tea after busy sightseeing. Had no trouble catching the metro and the station is only a short walk. Good shopping nearby.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janineor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumHQShanghai, General Manager at Grand Millennium Shanghai HongQiao, responded to this review, September 10, 2012
Dear Janineor, many thanks for your kind comments, which encourage us to further improve our services. We look forward to welcome you back in the not too distant future
Rene Teuscher, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 9, 2012

I stayed there for three nights in mid-June and the hotel had assigned me a corner room. The room we had was quiet and spacious for two or even three adults. Bathroom condition is excellent with a shower separating from bathtub. The bed is pretty comfort but pillows are slightly hard. Breakfast is not included but there are plenty of choices at the neighbourhood including a chain jumbo supermarket for only a few minutes walk. This hotel is not far from hongqiao airport by taxi but needs some walking to get to the nearest metro station. Staff are very helpful in many ways such as for direction assistance and room information. The room charge is comparatively expensive than other hotels nearby but they have special offer for advance purchase or longer stay. So, plan ahead in exchange for better hotel service.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yolanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Grand Millennium Shanghai HongQiao, responded to this review, July 12, 2012
Dear Yolanda H, many thanks for staying with us and your kind comments relating your experiences. All of us here try to make our Guests stay enjoyable and appreciate your positive remarks. As to the Pillow, we do have a Pillow Menu, where a selection of various types can be selected, for your next trip our Housekeeping personnel would be pleased to provide you with the pillow most suited for your requirements.
We look forward to welcome you back in the not too distant future, with best regards
Rene Teuscher, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 29, 2012

I have stayed at this hotel many times on business trips, and this time was upgraded to an executive club room, having experienced service problems during my previous stay. The rooms are spacious and nicely appointed, with a desk/working area, and sofa/lounge area. Lighting is very good with many options, e.g. spot lights, lamps, bright, soft, etc.

Although quite firm, I found the bed to be comfortable and spacious, and I got a good night's sleep every night. Bathroom was clean, and also nicely appointed. It had a separate bath, vanity unit and shower, and the soaps, shampoos and bath oils are of good quality. On arrival, one of the windows in my room was missing a catch, and so would not close - resulting in noise. When I reported this, it was repaired quickly and properly, and so was not an issue.

On this visit I found all the staff to be friendly, willingly helpful and very efficient. Most of the 'front-line' staff also speak good English. In particular, Mr Alan Li (Exec Lounge Manager) and 'Susan' (Exec Lounge Cook) were outstanding in their professionalism, and I feel they deserve to be highly commended for that. Both people went 'beyond the call of duty' to make guests feel very welcome and to provide outstanding service, in every respect. Alan Li spoke very good English, and Susan spoke almost none, however her remarkable ability to 'connect' with people and build rapport, more than compensated for this.

In general the restaurant offers a wide choice, to suit multinational tastes, and the quality is quite acceptable. The "Chatz" Lounge was pleasant, providing teas and drinks, with live performances of 'easy-listening' music in the evenings. The Executive Club lounge (top floor) was accessible throughout the day for people staying in the Exec/Club rooms, and it had a 'Happy Hour' every evening with complimentary cocktails for a 2-hour period.

There is a quite well equipped fitness centre, with gymnasium, swimming pool + baby's pool, hot tubs and sauna; all clean and well maintained. Behind the hotel is a very pleasant garden where you can relax (when the weather is right). Internet bandwidth was sometimes good, but at other times poor - which is not helpful for a business person trying to communicate to tight deadlines, etc.

In summary, I found the hotel to be very good; sometimes excellent. In terms of 'value for money', I judge it to be quite expensive compered to similar level hotels in the same region.

I certainly look forward to my next stay there!

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grahairs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Grand Millennium Shanghai HongQiao, responded to this review, July 3, 2012
Dear grahairs, many thanks for your many repeat stays at our Hotel and your new found experience on our Executive Floor. We have duly noted your kind comments in regards to Executive Club Floor Manager Alan and especially so Susan our Exec. Club Chef which seems to magically know what our Guests like. In the next few months we will upgrade our Fitness Center and adding a couple more Treadmills to meet the demand from our many guests. As to the internet we are working with our provider to improve the performance, in July additional equipment will be installed to ensure to enhance the experience, it is an area which we continoulsy monitor.
We look forward to welcome you back in the not the too distant future, with best regards
Rene Teuscher, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Millennium Shanghai HongQiao

Property: Grand Millennium Shanghai HongQiao
Address: No.2588 Yan'an West Road, Shanghai 201103, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#56 Family Hotel in Shanghai
#77 Business Hotel in Shanghai
#96 Luxury Hotel in Shanghai
#127 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Millennium Shanghai HongQiao 4.5*
Number of rooms: 368
Reservation Options:
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Also Known As:
Millennium Hongqiao Shanghai
Shanghai Millennium Hongqiao Hotel

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