The facilities here really were good. We liked the big self service laundry area, including a drying space outside if you don't want to pay for the tumble dryer. The staff spoke good English and are able to book taxis for you and give directions to places. Having the use of computers and a printer was useful as we are on a long term trip and needed to get lots of paper documents printed. The bar was great and food very nice. The beds are the most comfy I've stayed in in China and rooms are clean and secure (key card access). The hostel is located very near the metro which is great, but it is a little far from the main sights. The building is very spacious and things are easy to access, it was nice to have the use of an elevator with our big heavy bags.
Despite some great facilities this place lacks polite friendly staff and a good atmosphere. One member of staff was completely unhelpful and we felt like we were always bothering him, we were not made to feel welcome at all. Others seemed helpful but we weren't fortunate enough to speak to them. We weren't told about the free breakfast and so missed that opportunity, nor were we directed to any of the facilities that were on offer, we had to find it all ourselves. This is a large, busy hostel/hotel with usually only 1 member of staff on reception at any time, so it takes 5 or 10 minutes to get served (this can be quite frustrating when all you require is to get a laundry token or something else quick!). We found this hostel to be quite clinical and lacks the atmosphere you can find at smaller, independent or family run places.
I found this hostel to be quite average, it had many positive aspects but the staff really brought it down for me. It's great for the money but you can find much friendlier and more initimate places for the same price elsewhere.
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- Also Known As:
- Utels Hotel Shanghai
- Utels Shanghai Wu Ning