I was really looking forward to my stay at this hotel, but sadly I had to cancel my trip. I contacted the hotel to request a refund and was informed that the late request meant I would be charged for the first night. That's fair enough, but my request to have the second night refunded has gone unanswered now for several days.
I do not expect to be ignored by a hotel with the kind of reputation of a high end Radisson. I booked to stay here precisely because of their standards of excellence, but in ignoring my repeated requests to confirm the second night was refunded I am sad to say I think this hotel has let itself down, and it has certainly let me down.
We also wrote to them ahead of my planned arrival just to conform a couple of things, and these emails were also ignored. Maybe there is a language issue here, but to simply ignore someone is entirely unacceptable!
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- Also Known As:
- Radisson Pudong Century Park
- Radisson Hotel Shanghai
- Radisson Shanghai
- Shanghai Radisson