Read all the good comments here, so decided to stay in the Le Meridien during my trip to Shanghai this month. Had an interesting experience there what its worth to share:
At my arrival I really was getting lost with the confusing elevator system there, the staff in the lobby recognized me, but ignored me. Finally I found the reception and get an quick check in. When I arrived in my room I recognized that there was a strange smell in the bathroom. I called the operator to fix it, and somebody showed up with a spray after 10 minutes. In the meantime I saw there were many black hairs on my bed and in the bathroom, so I decided to move in another room. I tried to explain that the boy with the spray, but no English in all, so I called the operator again. She told me, I have to come down to the reception. Ok, I just had a 15 hours flight behind me, I only wanted a shower and a clean room, but I was too tired to discuss. So I went down, luckily I found the agent who checked me in, she was really smart, she gave me another room in a higher floor and she apologized for the inconvenience.
At the moment I wanted to leave the reception a person asked me from behind, if there was any problem, I turned around and a small man was smiling to me. He introduced himself as the General Manager of this hotel and he asked me to wait. He approached the reception and asked the lady to change my room again. I was a little surprised about that, but to confuse to say anything.
The General Manager gave my the new room key and told me, that I can use the Club Lounge free of charge during my stay, and he hope to see me there for breakfast in the next days. He gave me his name card with the words that I may call him anytime if there is anything he can do for me.
I went back to my new room (very huge, they called it "Executive Suite") and was surprised again, that after 10 minutes an associate brought me a fruit basket and a bottle of red wine and card signed by the General Manager. I felt a little bit strange about this man at this moment, but too tired to think about it.
I had some business meetings the other days and don’t get the breakfast in the Club, one time I tried the “Happy Hour” there in the evening, but the staff was not very attentive, the tables in the lounge were full of empty glasses and plates, you have to get your drinks by yourself, a lot of staff standing around, but no one of them offered assistance and help. They were chatting with each other on the desk the whole time.
But to come to the end of my story, I was come back late one night, and I saw the General Manager in my guest floor hand in hand with a Chinese lady (he did not saw me), going to a guest room just two rooms next to my room. This confuses me, but I thought maybe it’s his wife, I heard, that in some hotels the General Manager stay there. But two days later, I saw him again, with another lady (much taller), going in the same room, this time he recognized me, and he smiled to me.
Next morning I choose the Club for breakfast and had a chat with a staff member, and yes, the girl confirmed, the General Manager of the Meridien life’s in the hotel, and yes, he has his room on my floor and he is not married!
The whole story confused me, specially the room change to his floor on my arrival day and how he approached me on that day, so I decided to move out on the next day and stay in the Westin, 15 minutes far from the Meridien. So far, the Meridien hotel is ok, except the Club Lounge, this is nothing special in my eyes, but if you are travelling as a single female, better select another hotel when you are in Shanghai, after the things I saw and I expressed, I would not feel comfortable there anymore.
- Official Description (provided by the hotel):
- Stylish and sophisticated with an ultra-modern design, Le Royal Meridien Shanghai is one of Shanghai's tallest landmarks, and its location at the centre of Shanghai on the historic Nanjing Road East, opposite the People's Square and overlooking the Shanghai Museum and Shanghai Grand Theater, puts guests at the heart of one of the world's most exciting cities. ... more less
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- Also Known As:
- Le Royal Meridien Shanghai Hotel Shanghai
- Meridien Shanghai