This hotel really sucks big time in service. The service of the staff is horrendous and for an international hotel chain, its hard to believe that they dont even have a single staff that can speak moderate english. Its truly terrible that when you ask for a soup bowl, you get a soap dish!!!
One staff confirms to you (after checking with the management) that the internet package for my room is not chargeable. And to be on the safe side, I checked with another staff on a separate day just to confirm. I was told twice that the internet package is complimentary. Lo and behold when I was checking out, I was charged for all my internet connections. Despite informing them that it was not chargeable, they refuse to omit it out of my bill.
It is truly terrible service. Bear in mind, I have been to this hotel frequently for more than 6 months due to my company's arrangement. Everytime, it disappoints me further.
Please take note....flooding also occurs in some floors within the hotel.
Another point to note: Do not use the gym towels.....they still smell of sweat big time despite being washed!
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- Also Known As:
- Ascott Pudong Shanghai
- Ascott Pudong Hotel Shanghai