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Reviews (1,667)
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Reviewed September 20, 2017

Mandarin Oriental , as other top luxury hotel brands, is a sort of philosophy , it is a lifestyle that is coniugating outstanding service to modern functionalities .
And here the thing is taken extremely seriously , if then as it happend to me you book a Club room , then be ready to be constantly pampered .
The check in , once went through the magnificent lobby, is direcctly made at the club where in a short moment, the manager will explain you carefully all your benefits , and they are all worth the extra money you pay for, and then they escort to your room. Rooms are well sized, with bathroom occupying pratically almost same space as bedroom. Nothing to say , it worked all fine , there is anything you might need , from the necessary illy cofffee espresso machine , to any equipment you might think.
If I just need to find a remark, ( anyhow really secundary ) I shall say that being a relatively recent hotel, some of the room furnishing seems a little "too experienced" .
Then the magic and perfect atmosphere of the Club , where from great breakfast in the morning , til the amazing dinner ( that was blowing me away) made me every day super happy and glad to return. A special plause for the Club people, having been in several other clubs in Shanghai , I shall confess that they are the best .
The bar riviera, also welcoming and with super prepared staff, spoltless everywhere
Room service as perfect as a swiss train , any request promptly handled .
The MO philosphy is simply unbelievable . Kudos and see you soon

  • Stayed: September 2017, traveled on business
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3  Thank enricoallievi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Pudong, General Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded October 6, 2017

Dear Guest
Thank you so much for choosing Mandarin Oriental Pudong, Shanghai to stay and for taking your valuable time to share with the broader TripAdvisor community. I am very much delighted to hear that you enjoyed your stay with us and rest assured that your kind feedback will be shared with the broader hotel team. We look forward to welcoming you back very soon.
With best regards,
Clemens Hoerth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017 via mobile

Very nice hotel located on the other side of the river. Beautiful views from the room, depends on which room you may have. Design of the room is nice and useful. Chinese restaurant 1 star michelin is OK, but we were expecting something higher due to the comments linked to the best dim sum in town. Unfortunately the staff were not able to match the 1 star michelin. Overall very good hotel.

Stayed: September 2017, traveled on business
Thank Aless2802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Pudong, General Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded September 22, 2017

Dear Guest,

Thank you very much for your positive feedback following your recent stay at Mandarin Oriental Pudong, Shanghai. We are very pleased to read that you overall enjoyed your stay with us. I was however sorry to learn that your dining experience at our Chinese Restaurant did not meet your expectations. Please accept my most sincere apologies for any inconvenience caused. I very much appreciate the constructive and detailed comments you provided to me, personally during your stay. Thank you again for your overall generous remarks and we look forward to welcoming you back on your next visit to Shanghai.

Kind regards,

Clemens Hoerth
General Manager

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Reviewed September 13, 2017

MO is outstanding in the quality of its service and the facilities of the hotel, rooms, lounge and restaurants. Our room was 2001 with a beautiful corner view of the river and the city, the executive lounge is worth the time spent their with meals, drinks and service 24 hours/day

  • Stayed: September 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank worldtraveledSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Pudong, General Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded September 19, 2017

Thank you so much for choosing Mandarin Oriental Pudong, Shanghai to stay and for taking your valuable time to share with the broader TripAdvisor community. I am very much delighted to hear that you enjoyed your stay with us and rest assured that your kind feedback will be shared with the broader hotel team. We look forward to welcoming you back very soon.
With best regards,
Clemens Hoerth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2017

A strikingly beautiful hotel with a superb, attentive staff. Located in a quiet part of Pudong yet convenient to many attractions. Service and staff are excellent. The hotel offers fabulous cuisine and lounge areas not to mention well designed amenities.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank selectseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Pudong, General Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded September 13, 2017

Dear Guest
Thank you for sharing your kind feedback on TripAdvisor with regard to your recent stay at Mandarin Oriental Pudong, Shanghai. It is great to know that you enjoyed your stay with us and that you found our colleagues helpful. Your generous words of praise will certainly be shared with the broader hotel team. We look forward to welcoming you back very soon.
With kindest regards,
Clemens Hoerth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2017

Excellent hotel, superb amenities and staff who truly pay great attention to detail to make your stay a wonderful one. Really loved staying here on our holiday. Worth upgrading to club as the extra you get for club is truly worth the extra cost.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank habibr454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Pudong, General Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded September 13, 2017

Dear Guest
Thank you for sharing your kind feedback on TripAdvisor with regard to your recent stay at Mandarin Oriental Pudong, Shanghai. It is great to know that you enjoyed your stay with us and that you found the club lounge is worth trying. Your generous words of praise will certainly be shared with the broader hotel team. We look forward to welcoming you back very soon.
With kindest regards,
Clemens Hoerth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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