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Banyan Tree Shanghai On The Bund
Ranked #85 of 5,112 Hotels in Shanghai
Certificate of Excellence
Reviewed February 16, 2014

Best hotel in Shanghai; that's a quick and straight to the point summary about my stay at this Banyan Tree hotel.

The location (views from the rooms are amazing as you are able to see at the same time, the Shanghai skyline plus their famous Bund), the indoor smell, the balanced architecture, their restaurants, the room layout, furniture, amenities, amazing spa, etc... all ooze quaility... and the very high level one.

But definetly, the kindness and efficiency of the staff it is what makes the difference from the rest of other five stars hotels in Shanghai. Grade A to them, their Banyan Tree training and their management. Please keep the same level and do not lower your guard as rest of five stars' hotel are pushing hard! But as i said: great work so far!!

Hopefully i will return soon to this awesome city hotel.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded February 21, 2014

Dear Mr Christian S.,

Thank you very much for staying with us!

We are delighted to hear that you had a pleasant stay. We have shared your comments with our associates to continue encouraging to exceed guest expectations.

We appreciate very much your feedbacks and we hope to welcome you back very soon. Please contact me directly for your next visit; we will make sure your next visit will be even better!

Warm regards,
Yvonne
Rooms Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 - 127 of 262 reviews

Reviewed January 29, 2014

i love banyan tree hotels. they have the right balance between modern design without making if feel too cold (like park hyatt pudong). Feels like a spa hotel for sure.

so far, this hotel has the most majestic view of pudong skyline and maybe the best view in shanghai. Waking up every morning puts you in awe and just want to hang out in your room.
the lounge sofa in front of the sprawling window is perfect for relaxing with a drink...or just take a dip in the big tub infront of the window.

best toilet with the latest TOTO hightech bidet toilets and HEATED floors.
great lighting options as well.
amenities are top notch as well...good quality products.
service is very friendly and efficient. The staff takes time to talk to you while you wait for a taxi and are very knowledgeable and a good friendly touch to making the guest feel more at home.too bad the bar was not open yet..but i heard it is amazing....
bed is super comfortable with big pluffy pillows.
they also left fresh fruit every morning, and some souvenir items at night. AMAZING!

ciritiques

1) buffet is not as extensive and is overprice for what you get.
2) location is perfect for the view...but the area is under developed and you need to take taxi to go anywhere. (which might be ok...but most taxis hate going there coz' its not a hotspot to get their next customer)
3) pool is not as cool...would be nice if it was deeper and bigger...or has a view. place feels crowded. (langham xintiandi has a nice indoor pool that is big and deep and spacious)

overall, i would stay here again...i love the view and the rooms. The service of the staff is top notch.
easily in my top 5 hotels in shanghai.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank neversummer1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded February 5, 2014

Dear Valued Guest,

Thank you so much for your comments and we all feel very pleased having met your expectations.

I have share your comments with the concern departments and we have taken noted about the limitations in our breakfast, which we are currently looking into. Regarding the taxis comment as you mentioned we are not located for the moment in a well-known centric area, but we believe it the surronding business area will increase. But this is no doubt that we have a great location to offer all our rooms a unique ambience and view along the Huangpu River.

We have passed over your pool design comments to our design group Architrave for future proyects. Thank you!

We truly hope to welcome you back soon and thank you once again for staying with us and reviewing the hotel.

Yours Sincerely,

Yvonne De Suner
Rooms Manager

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Reviewed January 24, 2014

A very pleasant overall experience. The Hotel is beautifully decorated and designed. The room I stayed in was specious and welcoming. I strongly recommend this Hotel for those in need of relaxation and wishing to stay away from the frenetic city. I do not recall the staff names, but two housekeepers and one front desk agent, particularly left me with a good impression of service and friendliness.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank adelaiide L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded February 5, 2014

Dear Valued Guest,

Thank you so much for your comments and we all feel very pleased having met your expectations. I have shared your comments with our associates to continue encouraging them; your value feedback are very much appreciated.

We truly hope to welcome you back soon!!

Best regards and thanks again for staying with us!

Yvonne De Suner
Rooms Manager

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Reviewed January 19, 2014

The hotel is fairly new and in good condition, excellent design, very modern feel. We were going to have dinner in their restuarant, but there were no other people, not a soul, so we went out. Great views of the river, but its about 20-25 mins walk to the bund, which is probably okay in the summer, but the hotel name is a little decieving and taxi drivers don't know where the hotel is.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Qualitycontroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded January 24, 2014

Dear valued guest,

Thank you for choosing us and reviewing our property!

We apologize if we had dissapointed you regarding the location of the hotel. We are not located in a yet well-known bund area and we have taken note of your comments regarding the dificulties for the taxi drivers, which we are working on, to continue improving our customer service experience.

Kindly be informed that we do offer complimentary London Taxi service to the bund area, however we do understand that guest might rather reach by foot.

Thank you once again for yout time reviewing our hotel, we very much appreciated. We are all looking forward to welcome you!

Best regards,
Yvonne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014 via mobile

The location is not idea, to compensate this, you own the very best view overlooking Lu Jia Zui financial district from your room. The room itself is regularly designed but very comfort, with typical Banyan Tree amenities set up. Loved the huge round bathtub!
The staff is extremely attentive, which is rarely seen in any other international hotel chain established in China.
Having stayed in the most of luxury 5 hotels in Shanghai, I would not hesitate to rate Banyan Tree Shanghai the BEST!

Stayed: December 2013, traveled solo
1  Thank MnicolasM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded January 24, 2014

Dear Mr. Nicolas,

Thank you very for selecting us and reviewing our hotel.

We are delighted to hear you had a great stay. In Spring we plan to reopen Tops Bar, located at our rooftop, where while enjoying the amazing view we will be offerring afternoon tea menus, tapas or drinks.

Hope to welcome you back very soon and thank you once again!

Best regards,
Yvonne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

Stayed for 3 nights on 2 separate occasions first on the new years day of 2013/12/31 and 2014/01/04 to 2014/01/06. '
If you are looking for a great view of The Bund, this is the hotel to live in as you will be looking straight at the river with great lightings at night and ships going across in the day, relaxing feeling just by sitting by the ceiling to floor windows. and the rooms looks exactly the same as the pictures given which is awesome.
A maintenance issue on the first day i arrive but Manager Li on the night shifts and Manager Michael Yang took care of it in no time at all. They took the time to know me better and making my stay in this Banyan tree a very relaxing one in such a hectic city.
On the top floor of the hotel there sits a bar where you get an overall view of the huang pu river and the bund but it is close for renovations and we were lucky enough to be there as it was open for the count down of the new year. As i love to workout in the gym, this gym has all techno gym equipment and i mean the best where you can find in hotels that are willing to spend this money in the gym equipment. Heard that the spa there was great but didnt get a chance to try it.
Overall Great stay, 5 star hotel 6 star services.

Regards
Sutio

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sutio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded February 5, 2014

Dear Mr. Sutio,

Thank you very much for staying with us as well as your time writing your feedback!

I have shared your comments with our associates which appreciate very much, especially Michael and Lee. Feedbacks which encourage the team to keep improving guest expectations!

Please do let me know if you come back again (yvonne.yb@banyantree.com)! We look forward to welcome you back very soon!

Yours Sincerely,

Yvonne De Suner
Rooms Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

Stayed for 3 nights on 2 separate occasions first on the new years day of 2013/12/31 and 2014/01/04 to 2014/01/06. '
If you are looking for a great view of The Bund, this is the hotel to live in as you will be looking straight at the river with great lightings at night and ships going across in the day, relaxing feeling just by sitting by the ceiling to floor windows. and the rooms looks exactly the same as the pictures given which is awesome.
A few maintenance issue on the first day i arrive but Manager Li on the night shifts and Manager Michael Yang took care of it in no time at all. They took the time to know me better and making my stay in this Banyan tree a very relaxing one in such a hectic city.
On the top floor of the hotel there sits a bar where you get an overall view of the huang pu river and the bund but it is close for renovations and we were lucky enough to be there as it was open for the count down of the new year. As i love to workout in the gym, this gym has all techno gym equipment and i mean the best where you can find in hotels that are willing to spend this money in the gym equipment. Heard that the spa there was great but didnt get a chance to try it.
Overall Great stay, 5 star hotel 6 star services.

Regards
Sutio

Thank Sutio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded September 25, 2014

Dear Mr Sutio,
Thank you very much for your nice comments, we are delighted to read that you like the hotel and enjoyed our services and facilities. Hopefully next visit you have time to try our award wining Spa!
We all look forward to welcome you back!
Best wishes,
Yvonne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Shanghai On The Bund

Address: No.19 Gong Ping Road, Shanghai 200085, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Hongkou , The North Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 5,112 Hotels in Shanghai
Price Range: $266 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Shanghai On The Bund 5*
Number of rooms: 130
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