the staff need to be retrain, restaff! almost most of them cant speak English , worst of of the dont care about you or the guest. also the location are hard to find, not even really at the bund . i try their dim sum , though they have many variety the service are not even small local restaurant level ( and they are international hotels ). food took soo long to come out , i go out with some of them not even arrive yet. i complain a few times , and they do nothing but ignore you not even apologize. they dont care if you happy or not , the moment asked for bill 1 minute they come. guess they only care about the money and not the guest or even customer service . i rather go to marriott and have much much much better service, better food and the dim sum are half the price they have here. for me the service here not even worth one or even half star. i have been to many hotels all over the world and this hands down win the worst service hotel ever. not even a great room can save a terrible service from the staff.
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