Wow! A really nice hotel. Simply beautiful and extremely comfortable. Good beds and high quality bed linen. A real top hotel. Breakfast and evening buffet are outstanding too.
To my opinion 5* stands for perfection, therefore some small remarks.
I arrived late at night and was very cold. The porter saw me and then just stayed in his nice warm corner letting open my taxi door and lifting my suitcase out of the trunk. Nice first impression when arriving ...
Waiting time for the elevators is too long.
Generally staff should be better trained; not knowing how the loyalty program works, serving dinner without giving a serviette (multiple occasions). In the buffer restaurant they just leave you dirty cutlery on the table because they prefer only replacing the plates (quite unusual between course). This again happened al the time and at other guests too. Getting good staff is difficult but as the priced are on a high western level the service should be too.
My overall impression was very positive, above mentioned details could happen everywhere. I would stay again and recommend this hotel. For those complaining about the location this is not fair as it depends where you want to be. It's next to our office and near the metro. I would say the location is perfect
- Official Description (provided by the hotel):
- Centrally located in the heart of Shanghai Caohejing Hi-Tech Park in the city’s Xuhui district, the area’s first international brand, a Marriott Luxury & Lifestyle Hotel accommodates both business and leisure guests with 373 Deluxe Rooms, Club Rooms and Suites, including Club Floor and Presidential Suite. Guests additionally benefit from a fully-staffed Business Center, 1,160m2 of fully �C equipped, Wi-Fi accessible meeting and event space; and four exceptional restaurants, Club Lounge and round-the-clock Room Service delivering the best in local and international cuisine. Relaxation and leisure options include 24-hour Fitness Center, indoor swimming pool and professional TOUCH SPA facilities. ... more less
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