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“Best location in Shanghai”

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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
Ranked #18 of 5,206 Hotels in Shanghai
Certificate of Excellence
Reviewed March 1, 2014

This hotel has a modern feel to it and modern Chinese decor. I stay here whenever I come to Shanghai as it is in a great location for bars, restaurants and walking. It is right above a Metro station and taxis are plentiful, even on rainy Friday nights.
There are a few details that could be better, such as more options for the lighting and power outlets beside the beds, but again, the location and ease of transport outweigh any slight imperfections.
The breakfast is good and is a combo of Western, Chinese and Japanese influences.
Highly recommend.

Stayed: March 2014, traveled solo
Thank Absolut_foody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12_at_Hengshan_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this reviewResponded March 3, 2014

Dear Valued Guest,

Thank you very much for letting us know your comments. We are glad that you like our location and you do enjoy your stay here. We do value your helpful suggestions which will surely improve our products.

We look forward to your next visit to Shanghai and Twelve at Hengshan.

Sincerely,

Johnny Mathis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 - 216 of 541 reviews

Reviewed March 1, 2014

This hotel is very luxurious and centrally located in Shanghai. I had a positive experience staying here and would stay again for future visits.

Pro:
- Got upgraded to a grand suite
- Free Nespresso coffee and fruits/snacks upon entry
- Free happy hour between 6-8pm
- Great pool and decent gym (lack of towels in the locker room, however)
- Great service - got me a taxi quickly

Cons:
- The entertainment system is extremely difficult to use. I could not get my iPhone attached to the audio system so I was unable to leverage it. I also asked the staff to come upstairs and help me fix it, but they did not come (surprising)
- The room is too technologically advanced. It will take some time to learn the system and turn on/off the lights. They are all controlled through different switches and it gets very confusing.

  • Stayed: February 2014, traveled solo
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Thank AlbertoW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12_at_Hengshan_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this reviewResponded March 3, 2014

Dear Valued Guest,

Thank you for sharing your opinions with us. We are honored to learn that you had a pleasant stay at Twelve at Hengshan. We do feel proud of our pool and gym, and we will make sure you get enough towels in locker room next time.

As for the system problems you mentioned, we will conduct more taining to our ambassadors and to make sure they explain to guests how does the system work upon check in. Hope you could see our improvement next time you come back.

Again, thanks for sharing your valuable comments. We sincerely look forward to your next visit to Twelve at Hengshan.

Sincerely,

Johnny Mathis
General Manager

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Reviewed February 22, 2014

It's a great hotel with excellent location, surrounded by numerous bars and restaurants. Very convenient location and comfort designs. It was a surprise that we were lucky enough to get free upgrade to a room with courtyard. Nice swimming pool. The staff was friendly and helpful. I would recommend people go to this hotel.

  • Stayed: January 2014, traveled as a couple
    • Value
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Thank Xujing L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12_at_Hengshan_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this reviewResponded February 24, 2014

Dear Valued Guest,

Thank you very much for sharing your experience with us. It's our great honor that you do enjoy your stay at Twelve at Hengshan. Our hotel is designed by world renowned designers and the swimming pool is definitely a highlight, you are more than welcome to come back and discover some more design details.

We look forward to your next visit to Twelve at Hengshan.

Sincerely,

Johnny Mathis
General Manager

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Reviewed February 13, 2014

This hotel is in an excellent location. There is dining and entertainment galore within a very close walk. After this it was downhill from there. At check in the staff was cold an unfriendly. The lobby has more of an office complex feel than that of a facility that you will be relaxing at. Being Platinum SPG members my wife and I were upgraded to a suite. To our surprise when we entered the room the carpet was worn to the point that the pile was gone in the high traffic area. The carpet was also stained in many areas and lifting at the point it met the tile. Lastly for the carpet it had not been vacuumed in a long time as there were many large particles and dirt on the carpet. When we brought these issues to the attention of the management they were apathetic. The best solution offered was a bottle of wine. i guess if drunk enough we may not notice the shortcomings. No one ever came up to vacuum the room. The rooms are large but the feeling of being in an office rather than comfortable room carried through from the lobby. On the positive side the bed, pillows and linens are excellent. The bathroom and shower are also quite nice with good toiletries. There are other properties in Shanghai in the same cost / luxury grade that do indeed hit on all levels. Especially service. If you have stayed at other Luxury Collection hotels within SPG you would see this place does not meet the label. Yes there is some technology and yes it a great location but luxury starts with servive and cleanliness.

  • Stayed: January 2014, traveled with family
    • Value
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Thank Toddb62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12_at_Hengshan_LC, Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this reviewResponded February 16, 2014

Dear Valued Guest,

Thank you very much for sharing your opinion with us. We are truly sorry you weren't quite satisfy with our service and cleanliness during your stay. Hotel management team has paid highly attention to your helpful comments. We will conduct more training regarding customer service in future and maintain a high standard of cleanliness. We hope you could see our improvement next time.

Once again, I apologize for our failure of offering good service and products to you and your wife.

Sincerely,

Johnny Mathis
General Manager

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Reviewed February 11, 2014

It is a great hotel wiz outstanding services and clean facilities that brought me a pretty nice memory.I stayed here for three nights and enjoyed every minute here thanks to the warm services.I really love this place as well as Shanghai.It will be a brilliant chioce for me to stay here again during my next trip to Shanghai.

  • Stayed: January 2014
    • Value
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Thank Kittenjessica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12_at_Hengshan_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this reviewResponded February 12, 2014

Dear Valued Guest,

Thank you for sharing with us your opinions. It's our great honor that you enjoyed your stay at Twelve at Hengshan. We will maintain the warm services and keep improving our products. We look forward to welcoming you back to Shanghai soon.

Sincerely,

Johnny Mathis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

Good location and excellent service. It is located on hengshan road, which is very quite. I was recommended by me friend who had gone to shanghai before. The room is clean and elegant, and people there are feiendly. I would like to choose this hotel again if i have chance to visit shanghai one more time.

  • Stayed: February 2014
    • Value
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    • Cleanliness
    • Service
Thank Jessiewoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12_at_Hengshan_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this reviewResponded February 11, 2014

Dear Valued Guest,

Thanks you for letting us know you have a nice stay. We are gratitude to your compliments on our location, facilities and employee. We will continuously improve our products and services to ensure you a better experience next time.

We look forward to welcoming you back to Twelve at Hengshan soon.

Sincerely,

Johnny Mathis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

Twelve at Hengshan is located in a brilliant place, where the Old French Concession are.
On Hengshan Road, you will find many bars, but don't worry it will not be rowdy or noisy.
On the nearby areas (walking distance)- in Jian Guo Road, Urumuqi Road, Huai Hai Road are many chic cafes, fine dining, restaurants and the Line 1 train station of Hengshan Road is just below the hotel!

This hotel is only 5 storey high, so you don't find many guest in the hotel which make sure your breakfast and other activities are not that noisy.

Thank you for my Birthday Card and Cake!

  • Stayed: January 2014, traveled on business
    • Value
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1  Thank Wang Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12_at_Hengshan_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this reviewResponded February 9, 2014

Dear Valued Guest,

Thanks you for sharing your comments with us. We are pleased to know you like our location very much, as a Luxury Collection brand hotel, one of our three core values is "indigenous", which leads our guests to authentic local experience. Hope you could discover more interesting place next time you explore Hengshan Road area. We also feel lucky to have the chance to celebrate your birtday and it's our honor that you like the cake and card.
We are looking forward to accommodate you again with our exceptional services.

Sincerely,

Johnny Mathis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Location: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 5,206 Hotels in Shanghai
Price Range: $176 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
Official Description (provided by the hotel):
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more   less 
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