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“Not worth the price”
Review of Pacific Hotel

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Pacific Hotel
Ranked #159 of 5,146 Hotels in Shanghai
Reviewed March 20, 2014

The good:
- Location is fairly central
- Rooms are a decent size, and fairly comfortable
- Shower had hot water

The bad:
- Most hotels have some staff at the door to help with your luggage. Not here. When I walked up the steps and got inside, all the staff were sitting around playing with their phones. Everyone seemed a bit disinterested and definitely did not feel welcome.

- Genuinely had a sore shoulder after sitting on the plane and went for a massage in the hotel. Was bugged constantly about "extras". After the poor massage was finished, I was given the price on a bit of paper which was around 100 RMB more than what it said on the leaflet. I paid it anyway. After paying, the girl comes back with the bit of paper again with a new amount and "+15%" written beside it. Refused to pay and left.

- Outside the hotel (especially at night) there are lots of girls offering their services, and old ladies selling roses. They are very pushy and I had to be quite stern with them so they would bugger off.

- Went into the bar for a coke. Didn't see anyone there, but could hear people talking over at the booths. Went over and there were the staff who just sat there looking at me. Didn't seem to pleased when I asked if I could get a drink. Upon pouring my drink, he went straight back and sat down again.

- The wireless didn't work in the rooms, or downstairs.

  • Stayed: March 2014, traveled solo
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1  Thank PeterSmith2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jinmen, Director of Sales at Pacific Hotel, responded to this reviewResponded May 14, 2014

Dear Guest,

Thank you for taking the time to review Paific Hotel, Shanghai on TripAdvisor.

Though it is very pleasing to hear you satisfied with out ideal location, we are truly disappointed to be informed that certain staff did not offer the service living up to your expectation. Your reasonable concern will be seriously handled, and we shall make sure related departments will be fully prepared for your next coming back in not too distant furture, should we have the privilege.

Warmest Regards,

Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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37 - 43 of 346 reviews

Reviewed November 29, 2013 via mobile

This hotel must have been truly spectacular in its day, and while it has become a little run down from its glory days, it's still a good budget tourist or business hotel. Fantastic location - on Nanjing Rd, across road from People Square metro, exit 8.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
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Thank Glenn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jinmen, Director of Sales at Pacific Hotel, responded to this reviewResponded May 14, 2014

Dear Guest,

We appreciate your time to share your valuable experience as well as hint following your stay at Pacific Hotel, Shanghai. Your detailed feedback will constantly inspire us to ameliorate our service quality.

It is of our most priority to facilitate the journeys of our guests in Shanghai. With the ideal location and time honored property as you mentioned, Pacfic Hotel, Shanghai stands as one of the best spots to start the tour around Shanghai throughout its prosperous history. Also, we are delight to announce that some renovation of the establishment will be launched soon in order to fit the higher standards of our customers.

The service team of Pacific Hotel looks forward to welcome you back should you travel bring s you back to Shanghai.

Warmest Regards,

Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Generally speaking, staying at this hotel was a good experience. However, there were 4 things that irked me.

1) No Wifi on rooms they only have LAN (i stayed on Deluxe Room)
2) Upon checkin, they will tell you that the room where you are assigned has view "of the inside" of the hotel so if you want to be transferred to a room with a view of people square, you have to pay additional 100RMB per night!
3) Room cooling/heating is not good. I stayed there on a fairly hot day so I was sweating even if I turned the air conditioner at maximum.
4) I used the "laundry bag" to put my dirty clothes on and I was charged 10RMB upon checkout. Eventhough it's only 10RMB I was still shocked that I was charged as I did not expect this from a "4-star" hotel. I was never charged when I used the laundry bag on other hotels like Radisson blu, park Plaza, and Dorsett Shanghai. So please understand my shock.

Word of caution though, for men who are staying here, if you go out or arrive between 8pm onwards, some men are waiting right outside the hotel offering "lady massage".

Lastly, prepare to carry your luggage up the stairs from the 1st floor to the 2nd floor as the hotel is on the 2nd floor and you cannot access the elevator from the 1st floor. You'd be lucky if there are bellboys waiting outside as they will help you.

Room Tip: If you want peace and quiet, ask for rooms away from elevator and away from housekeeping quarters. I...
See more room tips
  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Allan Martin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jinmen, Director of Sales at Pacific Hotel, responded to this reviewResponded May 14, 2014

Dear Guest,

We highly appreciate your time to share the experience following your stay at Pacfic Hotel, Shanghai. It is of great pleasure to be informed that you had an overall nice experience with us.The detailed feedback you provided will inspire us to ameilorate our service quality

Your reasonable concern about the room amenities has been well noted and handled by the direct departments. Also, for the occassional abscense of the bell attendants, our service team have been notified and we shall prevent such problem from reoccurring in the future. Regarding the pimps wandering during nightfall, we are cooperating with locals and trying the best to make sure they will not disturb our guests' accommodation.

Should we have privilege, the service team of Pacific Hotel will look forward to welcome you back in not too distant future.

Warmest Regards,

Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

I have stayed couple of times in this hotel during my visit to Shanghai. I prefer this location as its just few meters away from people square taxis are easily available and few kilometers away from Xintandi. Metro station is across the street and under the park.

Room Tip: Take room on the high floor facing the city to enjoy a good view.
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
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    • Sleep Quality
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Thank Bhavin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jinmen, Director of Sales at Pacific Hotel, responded to this reviewResponded May 14, 2014

Dear Guest,

Many thanks for sharing your valuable experience on TripAdvisor as well as your fidelity with our Pacific Hotel, Shanghai. We are delighted to be informed that our service and facilities had lived up to your expectation.

Thank you very much, and the service team of Pacific Hotel is looking forward to your return in not too distant future.

Warmest Regards,

Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

Ideal business location, bed sleep quality good, but do not take a room near housekeeping.. They are so noisy. Period attraction of the 1930's hotel would appeal to some travellers. Over all adequate. As for travellers who state limited English at reception. This was no worse or better of the vast majority of Chinese hotels. When in rome... Come on everyone communication is half the adventure.

Stayed: October 2013
2  Thank Greg E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jinmen, Director of Sales at Pacific Hotel, responded to this reviewResponded May 15, 2014

Dear Guest,

Thank you for your time to share the valuable experience on TripAdvisor following your stay at Pacific Hotel, Shanghai. Your detailed feedback will constantly inspire us to amerliorate our service quality.

We are delighted to be informed that the accessibility of our location has fit well your expectation. Moreover, the noise near Housekeeping quarters disturbed your rest, which we shall render our very most apology. Your concern has been well-noted and forwarded to related department. Should we have privilege, the service team of Pacific Hotel, Shanghai will look forward to your return in not too distant future.

Warmest Regards,

Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

We arrived at the hotel nearly 2 am and at first thought we were dropped off at the wrong place. But a longer look at the building showed it was the same as in the photos of the property.

Pacific Hotel is perfectly located if you want to be close to Nanjing Road. It is literally a stone's throw away! The nice thing about its location is that the Metro (line 1,2. and 9) is across the street, and so is the People's Park. The sightseeing buses also have their stations a mere 50 meters away.

The front desk staff get by with passable English but have difficulty responding to questions about tourist spots. I tried to inquire about the French Concession area and all I got were blanks looks from the young staff. It took an elderly staff member to comprehend what I was asking about. The bell staff are helpful, though quite curt in their responses. (Again maybe because they do not speak English well).

There is no wi-fi in the rooms. Free wi-fi is only available in the lobby and the Bar. However, there is free wired internet in the rooms. Mac users will find this a letdown!

The room amenities are basic. Only tea is available along with 2 small bottles of water. For breakfast, there are several bakeshops close to the hotel where one can get coffee and bread products. Our favorite was Cafe 85 along the same road (turn right when you get out of hotel and walk straight till you pass the moviehouse). It is open 24 hours and serves coffee, tea, fruit juices, smoothies, milk teas as well as good bakery products.

Rooms are generously spacious. We had the rooms facing the park and it was refreshing to wake up and open the curtains to see the greenery. The beds are very comfortable, and the pillows were great.

Fair warning though to non-smokers, the hotel is a smoking hotel and the common areas smell of cigarette smoke.

All in all, we had a pleasant stay at the Pacific Hotel and I would recommend it for its location and affordable rates.

  • Stayed: September 2013, traveled with family
    • Value
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2  Thank santi331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jinmen, Director of Sales at Pacific Hotel, responded to this reviewResponded May 15, 2014

Dear Guest,

Thank you for sharing your valuable experience on TripAdvisor following your stay at Pacfic Hotel, Shanghai. It is always a great pleasure to hear informative hints and reasonable advices from our guests concerning their accomodation and jouney.

We are very pleased to be informed that our accomodation and the accessibility of the location had lived up to your expectation. Due to most of our staff still undergoing training of English, we apologize that let you encounterred difficulty in communication. However, it is our ultimate creed to constantly ameliorate our service quality, so as our staff. Should we have privilege, we are looking forward to welcoming you back in not too distant furture.

(P.S. there is a slightly mistake concerning the metro connections nearby, not 1,2 & 9, but 1,2 & 8)

Thank you for your reviews,

Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

With the best of locations, this hotel is bang in the middle of Shanghai giving you access to restaurants, shopping and easy transport access. They could do better with some room upkeep but generally the hotel is just fine with the room rate you get.

Room Tip: If you pay a little premium on your standard room you can get a room with a awesome view of the park
See more room tips
  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank nadthemadtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jinmen, Director of Sales at Pacific Hotel, responded to this reviewResponded May 15, 2014

Dear Guest,

Dear Guest,

We appreciate you time to share valuable experience on TripAdvisor following your stay at Pacific Hotel. Your detailed feedback will constant inspire us to improve our service quality to fit your satisfaction.

We are very delighted to be informed that our ideal location had lived up to your expectation. It is undoubted that we share the most convenient place throughout the People’s Square, which is the joint hub for three metro connections. Your reasonable concern about dated facilities has been also well-noted and forwarded to related department. It is a great honor to announce that we are about to launch some renovation recently to upgrade our hardware in order to meet our most faithful guests’ expectation. Should we have privilege; the service team of Pacific Hotel will look forward to welcome you back in not too distant future.

Yours sincerely,

Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Hotel

Address: No.108 Nanjing West Road, Huangpu District, Shanghai 200003, China
Phone Number:
Location: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#70 Best Value Hotel in Shanghai
#72 Spa Hotel in Shanghai
Price Range: $80 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pacific Hotel 3*
Number of rooms: 171
Official Description (provided by the hotel):
Pacific Hotel is located at Huangpu District, Shanghai, China. It offers air-conditioned rooms, all of which have room safe, telephone with voice mail, and high-speed Internet access. Some of its amenities include Jinmen Club (spa and beauty salon), badminton and swimming facilities, and complimentary shuttle bus to and from Hongqiao International Airport. While staying here, you can visit some interesting places like The Bund, Oriental Pearl TV Tower, and Shanghai Aquarium. ... more   less 
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Also Known As:
Pacific Hotel Shanghai

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