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“Great value for money” 5 of 5 bubbles
Review of Mercure Shanghai Royalton

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Mercure Shanghai Royalton
Ranked #162 of 4,966 Hotels in Shanghai
Christchurch, New Zealand
Level Contributor
667 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
“Great value for money”
5 of 5 bubbles Reviewed November 27, 2013

I was worried that it would not be up to scratch considering the price. Wrong! Nice hotel, good location, friendly staff with reasonable English, well appointed rooms and nice breakfast. I shall return.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Mercure Shanghai Royalton, responded to this review, December 1, 2013
Dear David T
Many thanks for your kind feedback on TripAdvisor, we are very pleased you enjoyed your visit to Shanghai and to the Royalton and we look forward to welcoming you back. Thank you again, regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    49
    97
    41
    9
    10
See reviews for
15
22
15
86
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
St. Gallen, Switzerland
Level Contributor
197 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

we spend two nights at the Royalton in Shanghai during our China Trip.

The Hotel is located about 10Min from the Subway/Metro
The Rooms are o.k....nothing outstsanding. The carpets could be changed once (well they are currently working on renovating rooms....probably our room is still on the to do's list).
Very good is the B'fast ... lot of varieties....

Rest is as expected in a four star hotel.

Room Tip: try to get a renovated room if that is possible at all....
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Glunggaepuur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Mercure Shanghai Royalton, responded to this review, November 25, 2013
Dear Glunggaepuur
Thank you for posting your comment after your stay with us at the Royalton, we appreciate the feedback. You are correct about the refurbishment, we are currently upgrading our rooms on a staged basis in order to minimise inconvenience to our guests.
Best wishes to you in Switzerland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redondo Beach, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

I had the pleasure, once again, of staying at my favorite property in Shanghai city - The Royalton Hotel. As I have mentioned in previous reviews, I don't feel like a guest at this hotel, but rather, a member of the family. The staff at the hotel are warm, gracious and accommodating and go above and beyond in every way. In particular, special thanks goes out to Ellen and Sandy in the 2nd Floor restaurant, Emma at the front desk and Nina in the Lobby Bar. Everyone reflects the attitude and passionate dedication to customer service instilled in them by the Royalton's General Manager, Mr. Michael Brooks, who is, in my opinion, is an inspirational leader. Kudos for a job well done!

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Mercure Shanghai Royalton, responded to this review, August 5, 2013
Dear Phil D
Thank you again for your kind feedback, we greatly appreciate it. I have conveyed your comments to the nominated team members and they send their regards and thank you. We look forward to seeing you back in Shanghai on your next visit. Thank you again, safe travels. Best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Varazdin, Croatia
Level Contributor
170 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed May 2, 2013

Its a nice hotel with nice rooms and really good beds, and waht surprised me it was that you can smoke in the rooms ;-) ! The loby is quite nice made, wit a nice small piano bar, but with a limited offer with drinks and coctails, so you have not lot to choose but its ok. The pianist and the singer perform different international music, and it was a nice atmosfere in the evening. On a scale from 1 to 10 , I could give an 8 for the cleaness of the room and the hotel. We had there just the breakfast, and the offer for the breakfast is ok. The stuff was ok, they speak good englis. WIFI is just in the loby but with limited access.

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kristian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Mercure Shanghai Royalton, responded to this review, May 12, 2013
Dear Marius O
Thank you very much for your kind comments after your stay with us in Shanghai, we appreciate that you took the time to post your kind remarks. As a team, we are very glad that your stay with us went well and hope that the rest of your trip in China was equally good.
We hope to see you again. Thank you again for your comments.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed April 1, 2013

Good rooms, excellent beds, good piano bar in the lobby. Japanese, Spanish, Chinese restaurant , massages. Good variety for breakfast. Free wifi in the lobby. The hotel is clean, comfortable and the service was great.The staff were polite and had a good understanding of English.

  • Stayed February 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marius O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Mercure Shanghai Royalton, responded to this review, April 16, 2013
Dear Marius O
Many thanks for your report on the Royalton, we appreciate you taking the time to post it and we are very happy that you enjoyed your stay in Shanghai. We hope to see you again.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redondo Beach, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 17, 2012

I had the pleasure of staying at the Royalton Hotel again a few weeks ago (November 26-December 1, 2012).

In keeping with my many previous stays there, the service on this last trip was fabulous! From the moment I got out of the taxi upon arrival until the moment I entered into the cab to leave the property, I felt as if I was at home. The entire staff remembered me by name and was so accommodating in every way. The room was impeccably clean, the breakfasts were great and spending time in the lobby bar in the evening was so relaxing. The new entertainers (husband and wife singers/piano player) were delightful. Special thanks to Emma (front desk), Sandy and Ellen (restaurant) and Nina (lobby bar). Lastly, kudos to Michael Brooks, the General Manager, for his unbelievable attention to detail in making this property a true gem!

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Mercure Shanghai Royalton, responded to this review, April 16, 2013
Thank you Phil D, it's always great to have you to stay with us, thank you for your kind endorsement. We greatly look forward to having the pleasure of seeing you soon.
Thanks again and warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pula, Croatia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 9, 2012

We stayed in this hotel for two nights and got excellent large, clean room with very comfortable bed and not so special view on residential neighborhood and gymnastic hall. Free wi-fi is available in hotel lobby, in room is charged 1 RMB per minute. There were few english language tv programs like HBO, CNN, discovery chanel, nat geo... Room has universal AC socket. For breakfast is buffet table with very, very large choices of food from chinese to western.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ttomx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Shanghai Royalton

Property: Mercure Shanghai Royalton
Address: No.789 Wuyi Road, Changning District, Shanghai 200051, China
Location: China > Shanghai Region > Shanghai > Zhongshan Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa
Hotel Style:
#14 Best Value Hotel in Shanghai
#66 Spa Hotel in Shanghai
#140 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Shanghai Royalton 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Shanghai Royalton Hotel

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