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“Prime location hotel with excellent service”

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Pudong Shangri-La, East Shanghai
Ranked #29 of 5,059 Hotels in Shanghai
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Prime location hotel with excellent service”
Reviewed January 19, 2011

I stayed here on a business trip. Staff welcomed you outside of elevator every day. If you stand in the lobby for a bit, they will come and ask you if there's anything they can help. the buffet at the Yi Cafe is excellent with many choices. I stayed at the new tower (I heard rooms at the old tower are less impressive but I haven't tried myself). Room is spacious and modern. Quiet and nice. In terms of service quality, I would say this hotel is at least three times better than the Grand Hyatt nearby. There's a shopping mall right next door to the hotel with iMax, shops and many good and reasonably priced restaurants. Location of the hotel is very prime and convenient. It takes about 45 minutes from/to the Pudong Airport.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V-Y-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,098 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (440)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Sydney, Australia
Level Contributor
140 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 13, 2011

Booked a club room at this property, which was my first experience in such a room. WOW. While the room was a little narrow, and I didn't really mind the neighbouring towers peering in, it was super comfortable replete with a huge bathroom.

Stayed in the new tower and everything felt like new. Very clean.

Customer service was impecable and remains the best I have received to date.

Club floor lounge has a fantastic view and the canapes were gourmet.

Value for money was also quite good.

  • Stayed June 2010, traveled solo
    • Value
    • Location
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    • Service
Helpful?
1 Thank CAN_in_AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 25, 2010

I have stayed at so many great hotels In Shanghai, but this one is probably consistently the best. The service level is fantastic, the rooms are very pleasant and the restaurants and bars are simply great.
Apart from breakfast, we usualy avoid eating in hotels, but this hotel is an exception. All of the restaurants are good - Jade, serving nouveau French cuisine on the 36th floor is exceptional. Although I am not usualy a fan of buffets, the Yi cafe offers the best spread in China - no matter what your preference, they have pretty much everything that you could want and all cooked freshly for you at serving stations located throughout the restaurant.
Of all the Shangri-La hotels in China, I think that this may be overall the best.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NRHVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 13, 2010

This is one of Shanghai's top hotels. Fantastic views of the Bund and the river if your room is on the right side of the hotel. The newly renovated wing is modern and comfortable. Gym is great and restaurants excellent. The breakfast is fantastic. The staff are efficient and friendly and all speak excellent English. Highly recommend this hotel for business travel.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSMBali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
Level Contributor
186 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed November 19, 2010

Just a great hotel. This time i stayed in the River Wing. This is more old fashioned than the other wing which is more contemporary but the rooms are great , the view is great and the hotel as ever is great.. The quality of the stuff in the room is terrific. I tend to opt for taking the upgrade to the Horizon Club becuase for internet access a free suit pressed, breakfast free cocktail dedicated check out blah blah is all well worth the small upgrade. The bar on the 36th Floor is spectucular and for a great view of the bund is unsurpassed. My favourite hotel not just in Shanghai but in China

  • Stayed November 2010, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank gringottsgoblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, WA
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 16, 2010

A lovely hotel. Excellent service. Rooms were spacious and clean. Breakfast buffet truly amazing. It had everything and it was quite challenging to limit calories! Only problem we ran into entire stay was very slow service in Cafe at lunch. They have a full buffet, but we were ordering off the menu. That was quite slow. But, the rest of the stay perfect.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravlnTwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drbex999
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 14, 2010

I stay in many hotels around the world and the Pudong Shangi La is the best due to service, very friendly, nice rooms, great food and a selection of bars.

The restaurant is really good, so much to chose from and you can try all the food and kee[p going back. The rooms are very quiet, the beds comfy.........

Other hotels should look to this as the benchmark.....................

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drbex999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pudong Shangri-La, East Shanghai

Property: Pudong Shangri-La, East Shanghai
Address: No.33 Fucheng Road, Pudongxin District, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Shanghai
#17 Business Hotel in Shanghai
#23 Family Hotel in Shanghai
#29 Luxury Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pudong Shangri-La, East Shanghai 5*
Number of rooms: 952
Official Description (provided by the hotel):
As Shanghai's preeminent hotel, Pudong Shangri-La, East Shanghai offers business and leisure travellers the perfect combination of comfort, service and convenience. Located on the Huangpu River in Shanghai's vibrant Lujiazui financial district, directly opposite the historic Bund, the hotel enjoys easy access to the city's most famous sites. Hongqiao Airport can be reached in just 35 minutes and Pudong Airport in 45 minutes.The hotel comprises a luxurious collection of well-appointed guestrooms and suites in two distinctive wings: the 577-room classic River Wing and the 375-room contemporary and exclusive Grand Tower. All rooms feature panoramic views of the Bund, the Huangpu River or Pudong's spectacular skyline.The prestigious Grand Tower provides some of Shanghai's most luxurious and spacious accommodation. It is also home to the Horizon Club, which offers guests the highest level of personalised service and attention. ... more   less 
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Also Known As:
Pudong Shangri-La Shanghai Hotel Shanghai
Pudong Shangri La Hotel Shanghai
Shangri La Shanghai

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