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“Very good but missing the extra”

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Pudong Shangri-La, East Shanghai
Ranked #27 of 5,082 Hotels in Shanghai
Berlin, Germany
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very good but missing the extra”
Reviewed April 12, 2013 via mobile

Don't get me wrong, the Shangri la with its 2 buildings is a great hotel. But some would expect the thing that makes the difference. Got my newspaper only at 1 out of 3 mornings, the breakfast buffet is huge and offers many different kind of foods at different places but some would expect at least a little more explaination here and there of what to find where. Sometimes you have to search for things, such as butter, like during an Easter egg hunting. Never agree 'to just meet in the lobby' as there are 2 (100m awy from each other) and first time in the hotel you have no clue were you are. The sky bar lacks a bit of character inside. The view takes care of it. Excellent location (riverside, underground nearby) and lots of people ready to serve you.

Helpful?
Thank olymp25
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ulfbremer, General Manager at Pudong Shangri-La, East Shanghai, responded to this review, April 14, 2013
Dear olymp25,

Thank you for your valuable feedback regarding your recent stay in our hotel. We apologise that we have not met your expectations in our service delivery. In order for us to improve, we would like to find out more details from you. Please assist us by contacting me at my email address ulf.bremer@shangri-l.com.

We look forward to hearing back from you.

Yours sincerely

Ulf Bremer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Hong Kong, China
Level 5 Contributor
57 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 12, 2013

Good rooms, good service, good food, good staff, good restaurants and so on. The internet is highspeed enough and the restaurant on the 2nd floor is huge with at least 15 different types of cuisines. The staff speak English like native English speakers. The lifts are fast, you don't have to wait long for them. The decor is what you can expect from the Shangri la brand. Location is very convenient, very close to the Bund on the Pudong side.

Room Tip: Higher the room, more spectacular the view.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hrishikul298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ulfbremer, General Manager at Pudong Shangri-La, East Shanghai, responded to this review, April 14, 2013
Dear hrishikul298,

Thank you very much for your nice review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your stay. We are looking forward to welcoming you to Pudong Shangri-La again in the near future.

Yours sincerely

Ulf Bremer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
Reviewed April 12, 2013

This my first time in Shangri la Pudong hotel. I stayed at the Horizon Club where the service is excellent and very professional. The staff at the club are so helpful and client oriented that they helped me to find my wallet that I lost at Singapore airport!!! The ladies in the club called the Lost and Found desk at Singapore airport and gave them all the information about my wallet and after a while they gave me the good news that my wallet was found and I can collect when I back home at Singapore!! Iam really very impressed. Special thanks to liz who did a great job.

  • Stayed April 2013, traveled as a couple
    • Service
Helpful?
Thank Maha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ulfbremer, General Manager at Pudong Shangri-La, East Shanghai, responded to this review, April 14, 2013
Dear Maha B,

It is a pleasure to read how much you enjoyed your stay with us. We put a lot of focus on training our employees to ensure an outstanding experience to our guests. I will pass on your kind feedback to Liz. We trust you have had a safe journey back to Singapore and hope to welcome you again in the near future.

Yours sincerely

Ulf Bremer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
s
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 8, 2013

Easy shopping access to the malls. Many restuaranrts near by. Close to the Pearl Tower, Aquarium and many new attractions in Lu Jia Zhui Financial and commercial areas, E-cafe has the best buffet in town

Room Tip: Best Buffet in town
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slim l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wexford, Pennsylvania
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 8, 2013

My recent experience at the Pudong Shangri-La was highlighted by the attentive service of the staff on the Executive Floor. My meetings held in the Executive Lounge were uninterrupted, but there was always someone available when help was needed. I would strongly recommend this hotel and this executive service for anyone who wants to ensure a successful business trip.

Room Tip: choose the side of the hotel that faces the historic Bundt for magnificent skyline views
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beverlydmayhew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ulfbremer, General Manager at Pudong Shangri-La, East Shanghai, responded to this review, April 23, 2013
Dear beverlydmayhew,

Thank you for your time posting your gracious comments on your recent stay, I have shared this with the team. We hope to see you soon in the near future.

Yours sincerely,

Ulf Bremer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2013

This was my first trip to China and it was a whirlwind visit but we spent two days in this hotel. It was amazing. Stunning lobby. Beautifully decorated. The room was very comfortable and clean (a must have for me). Don't miss out on either the spa (impeccable) and the breakfast buffet (worth the price of admission). If I ding the hotel on anything, it is their rigidity to process. This may be more cultural than anything. I needed to do a late check out and given the size of our party that had stayed at the hotel and the upscale nature of this hotel, I was surprised when it turned into a bit of hassle. Not a deal breaker but important to know that they won't deviate from protocol, so don't ask them!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ulfbremer, General Manager at Pudong Shangri-La, East Shanghai, responded to this review, April 23, 2013
Dear Lori569,

Thank you for your wonderful praise, we are delighted you had a fantastic stay, and it is truly an encouragement for us to go extra miles to ensure a great experience to each and one of our guests.

Yours sincerely,

Ulf Bremer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 7, 2013

Fantastic stay at Pudong Shangri La. Outstanding service and amenitiies throughout the hotel. We were in the Horizon Club where service was first class and we were well looked after by all staf in particular Yoshua. Pudong area is relatively new and travel across the river very simple and inexpensive. Next time in Shanghai it would be impossible to go past the Shangri La.

Room Tip: River view and Horizon Club are the best options.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 178Greig178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ulfbremer, General Manager at Pudong Shangri-La, East Shanghai, responded to this review, April 23, 2013
Dear 178Greig178,

Thank you for the nice and pleasant review. I am delighted that you had a fantastic experience on your recent stay with us. I will pass on the kind feedback to our Horizon Club staff members, especially Yoshua. We are looking forward to welcoming you to any of our Shangri-La Hotels and Resorts again in the near future.

Yours sincerely,

Ulf Bremer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pudong Shangri-La, East Shanghai

Property: Pudong Shangri-La, East Shanghai
Address: No.33 Fucheng Road, Pudongxin District, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Shanghai
#17 Business Hotel in Shanghai
#23 Family Hotel in Shanghai
#27 Luxury Hotel in Shanghai
#171 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pudong Shangri-La, East Shanghai 5*
Number of rooms: 952
Official Description (provided by the hotel):
As Shanghai's preeminent hotel, Pudong Shangri-La, East Shanghai offers business and leisure travellers the perfect combination of comfort, service and convenience. Located on the Huangpu River in Shanghai's vibrant Lujiazui financial district, directly opposite the historic Bund, the hotel enjoys easy access to the city's most famous sites. Hongqiao Airport can be reached in just 35 minutes and Pudong Airport in 45 minutes.The hotel comprises a luxurious collection of well-appointed guestrooms and suites in two distinctive wings: the 577-room classic River Wing and the 375-room contemporary and exclusive Grand Tower. All rooms feature panoramic views of the Bund, the Huangpu River or Pudong's spectacular skyline.The prestigious Grand Tower provides some of Shanghai's most luxurious and spacious accommodation. It is also home to the Horizon Club, which offers guests the highest level of personalised service and attention. ... more   less 
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Also Known As:
Pudong Shangri-La Shanghai Hotel Shanghai
Pudong Shangri La Hotel Shanghai
Shangri La Shanghai

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