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“Not what I would choose”

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Holiday Inn Shanghai Downtown
Ranked #141 of 5,059 Hotels in Shanghai
Perth, Australia
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Not what I would choose”
Reviewed July 9, 2013

Stayed here for 2 nights, hotel was booked by travel agent as part of our cruise package.
After staying in a few Holiday Inns in different countries, I think they have let the side down here.
The staff were efficient, the language barrier wasn't too bad, if one of the desk staff could not communicate they would defer to someone who could.
The lobby was presentable, the lifts slow, the room and corridor carpet old and worn with the smell of cigarette smoke clinging throughout. I'm a smoker but don't like to smoke indoors and the smell of smoke permeated through our floor.
Breakfast was good, staff making sure our coffee was replenished. The assortment for breakfast was good, ranging from cereals, bacon, eggs to Asian fare. Not too crowded and a good way to start the day.
The bathroom was well stocked as is always the case with the Holiday Inn chain, our room cleaned daily.
Overall, just okay for a 2 night stay as we only slept in the rooms and were off sightseeing most of the time. Location was good, close to public transport and within walking distance to eateries and shops.
We would definitely try another hotel if staying longer in Shanghai.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jozzperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Public Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, July 10, 2013
Dear Jozzperth,
Thank you very much for taking the time to share your valuable feedback and comments with us.
Most of our guests react favorably to our facilities, we’re sorry for that it did not meet your expectations. Your comments have been noted and will definitely been looked into.
We also would like to thank you for the positive words about the rooms, the location and the breakfast.
We hope you'd give us a chance in the future to show you how great our hotel is, and look forward to welcoming you back to our hotel again. Thank you!
Sincerely,
Daan Oostdam
Guest relationship officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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911 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Atlanta, Georgia
Level Contributor
314 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed July 3, 2013

I stayed here as a part of a student organization trip. I felt comfortable! The rooms were a nice size and the beds were decently comfortable. There were blackout curtains, which is always necessary in a big city. It is located right near the Train station and the metro, which is a huge plus! The staff is very friendly, and allowed you to store your luggage at the desk. They provided free bottles of water! The only complaint I have is very situational. They share their air with the buildings surrounding it, and one of the buildings was undergoing some work. This caused our room to smell like gasoline, although the front desk told us it was paint. We had to sleep with our windows open.

  • Stayed June 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vertrude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Public Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, July 7, 2013
Dear Vertrude,
Thank you very much for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai DownTown.
we would like to apologize for the inconvenience caused by the air from the other building. We have communicated with 'The Friendship Department Store' and in future this will not happen again.
We would like to thank you as well for all positive feedback an encouraging words about the room, service, amenities and location. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guests expectations.
Sincerly,
Daan Oostdam
Guest relationship officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2013

I stayed here in May of 2013 with friends. As an American, I was very comfortable here. The staff was extremely welcoming, accommodating, warm, and knowledgeable of the area. The rates were very reasonable, especially for what you got! I also liked how clean the room was, and the housekeeping staff was very fast to bring whatever we needed. There was also a safe in the closet! Good to know!

The location was perfect also, right next to the railway station and convenient to the subway.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nmh9188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, June 25, 2013
Dear nmh9188,
Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Downtown Shanghai.
We are pleased to hear that you enjoyed your stay with us and that the services and facilities provided by the hotel en the staff made your experience more memorable. Our hotel has a great location and value for its price. Ensuring all our clients leave satisfied is our goal.
Thank you once again for your feedback and support, we look forward to welcoming you back to our hotel again.
Kind regards,
Daan Oostdam
Guest relation officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2013

Ideal hotel to stay for a few days,lovely room,good wi fi, excellant breakfast. Unfortunately if you have to stay longer, they are not equipped for the unusual. Unfortunately my husband had a heart attack while we stayed there and while he was in hospital I had an awful lot of trouble communicating with the reception. Whilst their english is perfectly adequate for the transient tourist, I had great difficulty with their limited english. I had many problems while I was there and they either couldn't help or were not prepared to help. I needed a lot of assistance one way or another and had to constantly phone the local CIT agent just to communicate, even just to extend my room while my husband was in hospital. May be they should take a page out of Starbucks book, they all spoke perfect english in there.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, June 19, 2013
Dear Norma L,
Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai Downtown.
We are delighted to hear you enjoyed your room and its facilities.
Meanwhile we are very sorry for the inconvenience caused by the difficult communications with our staff. At the moment the staff gets English training to prevent these problems in future.
We hope to have the pleasure of welcoming your back in future.
Report response as inappropriate
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kansas/wisconsin
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 16, 2013

The size of our room almost took our breath away. One could almost have a party for 50 people in it. The room was clean, beds comfortable, towels good. Breakfast array was all one could want. Club downstairs was good for late night supper but the musical ensemble playing there every evening was too loud, there was no place in the lobby to avoid the noise. The "non-smoking floor" rules were not enforced, a major annoyance for us as we were traveling with young children. There is some shopping close-by along with a Starbucks as the hotel coffee left a lot to be desired, which we noted in the Beijing hotel we stayed at.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank transientm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, June 19, 2013
Dear TransientM,

Thank you very much for taking the time to share your feedback with us.

We are pleas to hear that our accommodation overwhelmed you. We are also sorry for the inconvenience caused by other guest who did not comply to our rules, we are always seeking for feedback and comment from our guests to see what is valued by guest and what can be improved.

Thank you again for you feedback and support and we look forward to welcoming you back in the near future.

Kind regards,

Daan Oostdam
Guest relationship officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 12, 2013

I have been stayed in ur hotel few months ago and theres no wifi provide in ur room and u guys tell me that by june all ur rooms will be wifi covered, so that i want to know if there any wifi provided in ur rooms now? coz I am going to stay in shanghai for couple days and I am planning to book a hotel, can I ask some questions?
I want to know is there any wifi service provide in ur hotel?

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Public Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, June 13, 2013
Dear Keith530,
Thank you for considering staying with us again in the future, we would like to welcome you soon.I am very pleased to tell you that we now provide free wifi in all our rooms. Thank you once again, we look forward to welcoming you back in future.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 11, 2013

Holiday Inn provided a great base for visiting Shanghai and the standards were excellent. The room was very well equipped, clean and beds very comfortable after hard beds in other parts of China and a good bathroom. Breakfast was excellent with a wide range of western items available.This hotel suited our needs well and was the best hotel we had stayed in after touring China for 2 weeks. be recommended.

Stayed May 2013, traveled with friends
Helpful?
Thank alexander1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Shanghai Downtown, responded to this review, June 19, 2013
Dear Alexander1910,
Thank you very much for taking the time to share your valuable feedback and support with us.
We are very glad to hear that you enjoyed our room and its facilities. We will continue to strive in delivering quality services, allowing our guest to indulge in the best they deserve.
Thank you once again for you review and support, we look forward to welcoming you back in the near future. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Shanghai Downtown

Property: Holiday Inn Shanghai Downtown
Address: No. 285 West Tian Mu Road Jing'an District, Shanghai 200070, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#34 Best Value Hotel in Shanghai
#125 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Shanghai Downtown 4*
Number of rooms: 282
Official Description (provided by the hotel):
Holiday Inn Shanghai Downtown is managed by InterContinental Hotels Group. The hotel is located in the commercial centre of Shanghai Jing’an District, only 5 minutes walking distance to Shanghai Railway Station, subway entrance of line 1/ 3/ 4 and airport line 5. Pudong International Airport is 45 minutes by car and a speedy 20 minutes to Hongqiao International Airport/ National Center for Exhibition & Convention. Ease access to some famous attractions such as Tianzifang, Xintiandi, The Bund, People’s Square, the Jade Buddha Temple, Yu Garden…around 20 minutes. Our hotel provides you an ideal location for shopping, dining, sightseeing, entertainment. The hotel has a total of 282 modern and comfortable rooms including 14 suites. Guests can also utilize your very own in-room desk and free high-speed Wi-Fi and Wired Internet Access, so you can keep on top of work and the latest news. The Holiday Inn Shanghai Downtown is the ideal choice for conventions and meetings, with its versatile and stylish function rooms; we can accommodate all types of meetings, training seminars, weddings and a wide range social function. After a day of meetings or sightseeing, the Lobby Lounge is a great place to relax and enjoy special drinks. Enjoy Western and Asian cuisine at Angel’s Cafe and experience authentic Chinese local dishes at Yue Garden Restaurant. ... more   less 
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Also Known As:
Holiday Inn Downtown Shanghai Hotel Shanghai
Holiday Inn Shanghai
Shanghai Holiday Inn

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