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“Good if not inspiring”

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Crowne Plaza Shanghai
Ranked #96 of 5,105 Hotels in Shanghai
Dereham
Level 4 Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good if not inspiring”
Reviewed August 17, 2013

We stayed for three nights at the hotel and couldn't fault the service in the rooms or the breakfast which was always efficient and good value. However the hotel lacks atmosphere and is every much a tourist/ business bed hotel rather than an experience. So if that is what you are looking for then great but if you want something special for family I would look elsewhere.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agricfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review, August 19, 2013
Dear Agricfox,

Thank you for taking your time to write a valuable review about us.

Our team at Crowne Plaza Shanghai is committed to providing our guests with the highest quality services and we are pleased to read your nice comments about service in the room and breakfast.

Looking forward to receive in a nearby future at Crowne Plaza Shanghai.

Best regards,

Hotel Team
Crowne Plaza Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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662 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 15, 2013

Crowne Plaza hotels are usually very solid hotels of 4 to 5 stars and consistently a safe choice for traveling in Asia. This Crowne Plaza, which is near Antai Business School (of Shanghai Jiaotong University) is in a fairly convenient location near the old French Quarter of Shanghai. The lobby is big and comfortable, the room I had was very nice with a good and reasonably soft bed (unusual for China where most hotel beds are very hard and uncomfortable). The bed was a little low off the ground; I wish they would learn from Marriott's comfortable bedding (high beds, soft, very good pillows and blankets). But generally, the room was very nice. My room had a particular problem in that when the doorbell rang, the power shut off in the room (much like taking the key card out of the slot). But I imagine that was a one-off problem for my room only. Overall, a very nice hotel - clean, comfortable, and a good and polite staff.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review, July 17, 2013
Dear David A,

First we would like to thank you for taking you time to write about Crowne Plaza Shanghai, the willingness to share your thoughts is genuinely appreciated.

Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our room and location.

Regarding the problems described about room bell, could you please email me (sunny.yuan@ihg.com), as I'd like to know more details then we are able to address this problem. I would like to thank you as well for bringing to our attention, as with your support we are able to work on these matters, improve our services and offer greater experiences to our guests.

We look forward to receiving you again soon at Crowne Plaza Shanghai.

Best regards,

Hotel Team
Crowne Plaza Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edwinstowe england
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 25, 2013

A little disappointed, after reading the reviews I expected more. Room at first glance looked ok but on closer inspection the carpets were stained and tatty. Bathroom tiles were cracked and grouting dirty. We found the breakfast limited and areas to just sit and have a drink too crowded do to limited seating. There is a bar (charlie bar) which does not open until 5pm the staff in there were very friendly and gave good advise as to some of the best places to visit in the limited time we had.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nettles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review, June 26, 2013
Dear Nettles,

Thank you for choosing to stay with us at Crowne Plaza Shanghai and taking your time to write a review about us.

Please allow me the opportunity to apologize for the inconvenience you experienced during your stay. Your willingness to share your thoughts is genuinely appreciated.

Crowne Plaza Shanghai is committed to providing our guests with the highest quality services. We sincerely regret we failed to offer you the true Crowne Plaza Experience. We have shared your comments with our Housekeeping and Food & Beverage team. Please rest assured that action plan will be implemented to improve our room cleanliness and breakfast quality.

Looking forward to welcome you back in the near future, as we wish you to experience the improvements of our Hotel.

Best regards,

Hotel Team
Crowne Plaza Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Driffield
Level 3 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 25, 2013

Unusual to find a car in the centre of the lobby but otherwise all one would expect from a Crowne Plaza hotel. The staff were friendly,welcoming and very helpful. We were allowed to check in really early although sadly in our first room it took a very long time to get any hot water. Our second room was better and the bathroom included the luxury(?) of an electrically heated toilet seat. The room itself was comfortable and clean and of reasonable size although the view was interesting rather than attractive. Breakfast was good with a wide choice of dishes and a light evening meal was also fine.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review, June 26, 2013
Dear Phil R,

Thank you for choosing Crowne Plaza Shanghai and for your review regarding your recent experience.

We are glad that you enjoyed your stay with us. And thank you for your good comments in terms of our staff, room facilities and breakfast. To provide first-class service for guests is our goal of all staff.

We still very eagerly look forward to your next visit, thank you.

Best regards,

Hotel Team
Crowne Plaza Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South East London
Level 6 Contributor
357 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed June 8, 2013

Stayed here for 3 nights at the end of our month touring around China. It is a very comfortable, modern hotel and our room was clean, comfortable with all amenities. The reception staff were very helpful and pleasant.
Breakfast was OK, although there was not a great selection of fruit and the cereal was a bit limited. There was some wholemeal bread which was tasty.The evening buffet was good on the first night but not so good on the last night of our stay. We wanted to eat in the Chinese restaurant but were told there was no room because there was a wedding going on.
The hotel is placed in a residential area of Shanghai which is OK and there is a Metro line nearby to get into the centre of Shanghai.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review, June 12, 2013
Dear Stephanie058,

Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us.

Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our hotel, room cleanliness and our reception staff.

In addition, we have shared your comments with our Food & Beverage team and will reinforce our buffet standard to keep offering a high level of food quality.

Looking forward to welcome you any time soon at Crowne Plaza Shanghai.

Best regards,

Hotel Team
Crowne Plaza Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level 6 Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 8, 2013

This was a first class hotel that many movie stars stay in. It is in a reasonable location in Shanghai and the bedrooms are very well equipped. The bathroom has a electric toilet included, shower and bath. The beds are large and there is also a large TV, desk and chair. The breakfast was of buffet style and accommodated Chinese, European and American tastes. We had a meal in the restaurant one night and the food was only tepid and although it was well presented it was not really worth the money. The cost of wine is very expensive the cheapest being approximately £25 a bottle.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suedewdrops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review, June 12, 2013
Dear eastenders18,

Thank you for taking your time to share this warm review about Crowne Plaza Shanghai.

Our team is committed to provide our guests with the highest quality services and it is motivating to read your nice comments.

Looking forward to welcome you again in the near future.

Best regards,

Hotel Team
Crowne Plaza Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth
Level 6 Contributor
134 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed June 8, 2013

Location:
In a relatively quieter area requiring taxi to get around.
Convenience store across the street and Starbucks and Subway around the corner at movie theatre.

Getting to Hotel from Airport:
Arrived at SHA late evening, waited 10 minutes in line for taxi, then taxi took 15 minutes to get to hotel for 53 RMB.

Check-In:
Couldn’t see platinum check-in counter.
3 minute wait in line at reception.
Recognized as platinum during check-in and advised that room was upgraded to club level.

Room:
2120.
Non-smoking.
Smelled very clean.
Large comfortable room.
Large king bed.
Close to elevators but I couldn’t hear them.
Older style furnishings in very good condition.
Plate of welcome fruit which was replenished daily.

Internet In Room:
Wireless and wired.
Free access to wired internet with platinum status.
Dropped occasionally but generally fairly good speed.

Safe:
Yes. Was able to store laptop by putting it in at an angle.

Room Service:
Did not use.
Standard room service ends at 2200 and after that there are very limited options.

Elevators:
Fast.

Desk:
Glass desk at very good working height.
Desk lamp light not very strong but room lighting is very good.
Power sockets for several different types of plugs at desk height.

Desk Chair:
A bit wobbly but adjustable and comfortable.

Iron:
Yes.

Trouser Press:
No.

Robe:
Yes.

Slippers:
Yes.

Umbrella:
Yes.

Tea and Coffee in room:
Complimentary. Replenished daily.

Complimentary Drinking Water:
Two bottles already in room on arrival. Replenished daily.

Fridge:
Yes – containing mini-bar items.

Turn Down Service:
Didn’t see it offered.

Room Lighting:
Wall light and lamp stand.
Bedside lamps.
Lighting not very strong.

Closet, Drawer and Cabinet Space:
Hanging closet.
Lots of storage space in several cabinets.

Phones:
Phone on desk.
Phone bedside.
Phone in bathroom.

Couch:
Large chair and ottoman plus side chair.

TV:
Large LCD.
TV Channels include CNN, BBC and some English movie channels. During heavy rain some channels lost picture.

Windows:
Large windows along outside wall.
Curtains effective at blocking sunlight.

Balcony:
No.

View from Room:
Mixed neighbourhood.

Bathroom:
Small.
Shower combined with bathtub.
No bidet.
No magnifying mirror.
Good lighting.
Many amenities.
Water pressure strong.
Some days hot water was only lukewarm.
Non-heated mirror.
Shaver outlet.
Bathroom floor not heated.

Morning Newspaper at Door:
English paper delivered in room daily.

Gym:
Yes.

Pool:
15m indoor pool.
Water on warm side.
Not very crowded so could swim laps.
Very dated and a bit grungy pool area.
Access from changing room to pool is through gym.

Steam Room:
In changing room, but didn’t use.

Sauna:
In changing room, but didn’t use.

Noise Level in Room:
Very quiet.
Very low air conditioner hum.
Very rarely could hear honking from traffic.

Bed:
King size bed.
Firm mattress.
Bedside lamps.
Very comfortable.
Very clean.

Room Cleanliness:
Cleaned well daily.

Air Conditioning/Heating:
Very effective.

Alarm Clock and Wakeup:
Alarm clock.
Wake up calls requested from reception were always on time.

Laundry Service:
Seemed pricey but done well and delivered on time.

Microwave Oven:
No.

Breakfast:
Buffet breakfast in hotel restaurant cost 139 RMB.
For lighter breakfast used nearby Starbucks instead.

Restaurant:
Did not use other than for breakfast.

Parking:
Did not use.

Staff:
Very polite.
Good understanding of English.
I reported a problem with water from room above dripping down in bathroom during first night and this was quickly fixed and room change was offered.

Check Out:
Fast, easy, took about 3 mins.

Leaving Hotel:
Had booked taxi with concierge in advance so didn’t have to wait for taxi.
Taxi fare was 248 RMB for 1 hour trip to Pudong terminal 2.

Room Tip: Higher floors have less traffic noise.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ymff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review, June 12, 2013
Dear ymff,

Thank you very much for taking your time to give your review about Crowne Plaza Shanghai.

We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our rooms, facilities and services.

We still very eagerly look forward to your next visit, thank you.

Best regards,

Hotel Team
Crowne Plaza Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Shanghai

Property: Crowne Plaza Shanghai
Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang , Xujiahui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#90 Luxury Hotel in Shanghai
#113 Business Hotel in Shanghai
#130 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Number of rooms: 588
Official Description (provided by the hotel):
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza

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