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“Recommended but not 5 star”

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Broadway Mansions Hotel
Ranked #161 of 4,997 Hotels in Shanghai
New Zealand
Level Contributor
282 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Recommended but not 5 star”
Reviewed March 22, 2014

Just back from an 8 night stay at this hotel. Well located for the bund, and within walking distance of the people's square, Yu gardens and shopping. It is a little out of the action though - so we found once we had trekked back there at the end of the day we were too tired to go anywhere other than the immediate neighbourhood afterwards. There are a few very local restaurants right behind the hotel.

We had a side room which had everything in it that we could want. The hairdryer was one of those attached to the wall with a very tight spiral cord and only worked if you held your finger on the button - so if this matters, bring your own!

On the first and second mornings there we advised the front desk that there was a problem with the safe in the room - nothing was done on either occasion.

The weather was variable - ranging from 10-27 degrees C during the day. One day the temperature in our room was 26 degrees and the aircon would not alter this. Next morning we asked for this to be looked at. No change by the end of the day so we rang the customer service person who came up to the room. He advised that nothing could be done as the hotel was still on winter heating and the system couldn't provide any cooling. Why have controls in the guest rooms at all if they can do nothing?! He suggested we keep a window open - but traffic noise made that impractical and it did not cool the room until late at night. We also pointed out the safe issue and he re-set it on the spot. Why couldn't that have been done earlier?!

The breakfast buffet was fairly extensive. Although there were burners under the food - it was cold - to the point of being inedible in some cases (notably hash browns). There were cereal dispensers which were always almost empty and usually only one or two had anything in them. This isn't hard folks - they just need topping up! It isn't going to go off!

There was wifi available in the room and there was no charge for this.

As has previously been noted, the beds are hard. And I mean HARD. I've never encountered a bed this hard in a hotel. But the pillows were great!

The hotel lobby does have a truly terrible smell - coming up from the drains I'd imagine. They obviously spray stuff to try and disguise the ever present smell, but it doesn't help much.

Forewarned by previous reviews, we requested a non smoking room. It did have ashtrays and matches, but didn't smell too bad. However, there was heavy smoking in rooms nearby and it was impossible to avoid this in the corridors and wafting into our room.

Although I've highlighted what we saw as issues, this is China and we didn't expect perfection. We'd read the reviews of others before we went and didn't expect a 5 star stay. This is a 4 star experience.

The hotel is nice, but slightly shabby. Staff are attentive (but don't follow through - as mentioned earlier). I would stay here again.

  • Stayed March 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CactusRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
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  • Chinese (Simplified) first
  • Dutch first
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English first
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 22, 2014

Certainly not five star by American standard, but quite attractive on arrival through front lobby. Our room on the fifth floor faces the Bund. The view is very attractive. I just observed the stunning sunset, but could not get a picture because of the shape of the room, and the window opens only so far! The buffet style breakfast is varied and quite tasty.
The room could do with a facelift & refurbishing. The chair at the desk is torn and tattered.
The staff is helpful, but short on smile. However, there are little thoughtful touches such as a bathroom scale, scissors in the desk drawer, robe, & slippers. Free wi-fi available!
I would certainly return if the opportunity arise.

Room Tip: Ask for a room facing the Bund. They will oblige if they are able to.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank noproblemSetx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tampa,fl
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 18, 2014 via mobile

It has a great locations and a great view. We enjoy every minute. The employees are very cordial and help you as much as they can. The restaurant in the second floor is good for breakfast and the have a buffet that brings you local and american food for different taste.

In general we enjoy it and the price is very reasonable for the service that you get.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank bluemarlin93926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 18, 2014

Stayed at The Broadway Mansions Hotel for three nights in Mars 2014. The building is 80 years old and an attraction itself with a New York style brown brick facade and a perfect location on the Bund and in Shanghai and in good condition. Before they built the Oriental Pearl on the Pudong side, this was the best place to view The Bund.

Try to get a room high up on The Bund side and you will not get disappointed. Room was well equipped and clean. WiFi was working but could have been stronger. Breakfast had a lot to offer. You have a walking distance to the Bund and Nanjing Road etc.

The hotel was helpful with getting taxisand helped us to talk to the driver. Don´t forget to bring the hotels card with you if you want to take a taxi back.

Avoid the British Bar - at least the food.

Room Tip: High up towards the Bund.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ingvar20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 10, 2014 via mobile

The hotel dates back to the 40's but kept in great condition and very elegant. I had a room with a view of the bridge and the bund, not a "square" room but quite roomy. The room had lots of amenities, robes, slippers, and lots of towels, and a safe. The wifi was very strong. The room was thoroughly cleaned everyday. Funny they ask you to put the towels on the floor ONLY if you want new ones. I never did that and still had fresh towels everyday. The breakfast Buffett was great, I wanted to see the terrace but they always had a meeting so I never got a chance. They offered two free bottles everyday, one mineral and one plain water. To my surprise, not only I found a handful of English channels but one or two in Spanish as well! As for the location, it's great, very close to all the shopping and attractions. The farthest one was the cruises but it was probably a 15 min walk.

Stayed March 2014
Helpful?
Thank romescafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russia
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 1, 2014

I just had my 2 days stay there and even if the location is good, all the rest could be greatly improved. I do believe it is a real 4 star property while it is hard to say it deserve 5* rating. I had issued with wi-fi, the signal was not stable and my laptop and phone tend to lose it every few minutes, which is not a great thing for sure. The room however was OK and it is hard to complain about it. Although everything looks a bit old there.I think it is time for the hotel management to make some renovation. The other thing i did not like is the strong "toilet" smell on the main entrance and lobby. Is this a first impression 5* property should provide its customers with?
So, there are few things to improve there for sure. Check-in and check out was quick and there is nothing to complain about it.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sven444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 25, 2014

Great hotel in great location near the bund. Room was recently renovated clean and spacious.
Breakfast was good. I would not quite give it a 5 Star - more like a good 4 Star. I would definitely stay here again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PE_Travelmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Broadway Mansions Hotel

Property: Broadway Mansions Hotel
Address: No.20 North Suzhou Road, Hongkou District, Shanghai 200080, China
Location: China > Shanghai Region > Shanghai > Hongkou , The North Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#113 Best Value Hotel in Shanghai
#140 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Broadway Mansions Hotel 4*
Number of rooms: 253
Reservation Options:
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Also Known As:
Broadway Mansions Shanghai
Hotel Broadway Mansions

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