Just back from an 8 night stay at this hotel. Well located for the bund, and within walking distance of the people's square, Yu gardens and shopping. It is a little out of the action though - so we found once we had trekked back there at the end of the day we were too tired to go anywhere other than the immediate neighbourhood afterwards. There are a few very local restaurants right behind the hotel.
We had a side room which had everything in it that we could want. The hairdryer was one of those attached to the wall with a very tight spiral cord and only worked if you held your finger on the button - so if this matters, bring your own!
On the first and second mornings there we advised the front desk that there was a problem with the safe in the room - nothing was done on either occasion.
The weather was variable - ranging from 10-27 degrees C during the day. One day the temperature in our room was 26 degrees and the aircon would not alter this. Next morning we asked for this to be looked at. No change by the end of the day so we rang the customer service person who came up to the room. He advised that nothing could be done as the hotel was still on winter heating and the system couldn't provide any cooling. Why have controls in the guest rooms at all if they can do nothing?! He suggested we keep a window open - but traffic noise made that impractical and it did not cool the room until late at night. We also pointed out the safe issue and he re-set it on the spot. Why couldn't that have been done earlier?!
The breakfast buffet was fairly extensive. Although there were burners under the food - it was cold - to the point of being inedible in some cases (notably hash browns). There were cereal dispensers which were always almost empty and usually only one or two had anything in them. This isn't hard folks - they just need topping up! It isn't going to go off!
There was wifi available in the room and there was no charge for this.
As has previously been noted, the beds are hard. And I mean HARD. I've never encountered a bed this hard in a hotel. But the pillows were great!
The hotel lobby does have a truly terrible smell - coming up from the drains I'd imagine. They obviously spray stuff to try and disguise the ever present smell, but it doesn't help much.
Forewarned by previous reviews, we requested a non smoking room. It did have ashtrays and matches, but didn't smell too bad. However, there was heavy smoking in rooms nearby and it was impossible to avoid this in the corridors and wafting into our room.
Although I've highlighted what we saw as issues, this is China and we didn't expect perfection. We'd read the reviews of others before we went and didn't expect a 5 star stay. This is a 4 star experience.
The hotel is nice, but slightly shabby. Staff are attentive (but don't follow through - as mentioned earlier). I would stay here again.
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- Also Known As:
- Broadway Mansions Shanghai
- Hotel Broadway Mansions