A must for any guest who wants the best service in Shanghai. The staff are very helpful. They are true professionals yet most friendly. The doorman, Andy is always smiling, making you feel extremely welcome.
The concierge staff, like Peter is always there to give you good advice on places to visit and restaurants to enjoy. He even prints out the name and address of these places, get the bell hops to hail the taxis for us. The cabs were readily available to the guests and cab drivers were carefully briefed to ensure that we get to the right destinations, always.
The guest relation staff, Lily and Ginny are exceptional. They provide my family with excellent information on whatever we need. When my daughter started her university education at NYU Shanghai, Lily was encouraging and supportive. When we first checked in, Chloe was there to ensure that all our booking and arrangements were in order, explaining clearly the different facilities that were available.
Of course, the oldest jazz band in town was most entertaining. A visit to the bar is an activity you must not miss whenever in Shanghai. They had the best moon cake display, with four different stunning moon cake containers.
The rooms were stunning in deco. Each room has its own coffee machine, with ample supply of individually-packed coffee and tea (both Chinese and Western).
The bath tub itself is unique with separate shower room for you to enjoy. All the facilities were modern, with our own DVD player, in case the 30 odd TV channels were not suffice.
They also had one of the best spa facilities. The therapy staff, Gigi and Lily were well-trained, explaining every step of the treatment, ensuring that our tired bodies were well-massaged. My neck-ache and overworked shoulder blades were instantly relieved after the treatment and my wife's lower back pain feeling so much better.
Fairmont Peace Hotel is truly a world-class experience in every way. My family and I will certainly made this our preferred hotel whenever we are in Shanghai.
Being trainer and consultant in customer service, I can truly say: Superb Service Experience. Thank you so much.
- Official Description (provided by the hotel):
- Shanghai's legendary landmark since 1929, the Fairmont Peace Hotel, overlooking Shanghai's Huangpu River and the world famous Bund, boasts a history that overshadows that of any other hotel in the Far East. With its origins dating back more than a century, this beloved landmark served as a glamorous playground for the elite of Shanghai, where every night was an extravagant gala event and veritable Parisian fashion show. After our three year meticulous restoration, the romantic history and social significance which made the Fairmont Peace Hotel a Shanghai legend has returned with its timeless grandeur - and a new and contemporary spirit. Each guestroom and suite has been luxuriously decorated with opulent furnishings and modern amenities - providing the guest with an experience that is both indulgent and exquisite. ... more less
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- Also Known As:
- Peace Hotel Shanghai